The tone of public opinion on car maintenance has been mainly down, down, down, down, down, down, down, down, down, down, down. For example, a more robust mercedes, the price of daily maintenance of the main a package has been reduced cumulatively by more than 50 per cent, essentially “fast-tracked” with a common joint venture car. The pressure on consumers to consume luxury cars, which hovered between entry-level luxury cars and high-end mid-level cars, was becoming less and less. In addition, the increased competition for luxury brands and the spread of fighting into the area of maintenance, as well as the increasing exposure to media and consumers, have exposed maintenance prices and service quality。
The price of the limo maintenance is high, but what is the quality? A purposeful and detailed experience of mercedes maintenance was experienced last week by leading authors, with the greatest difference between the pk left aside and other limo brands, mercedes and common mid-level joint venture brand maintenance, such as popular brands, being better standardized。
First, the processes and actions of each technician, like the korean artists on stage, are strong and uniform
The second is that each individual test will use more instruments and tools to measure and analyse than human eyes, which will make it possible to check the condition of the vehicle more digitally
Thirdly, time control has become more stringent, with the recent introduction of a new fast fix in the benz west region, with standard maintenance a (per 10,000 km or one year) operating for 60 minutes and b (one more air filter and more complex testing) for 90 minutes, at unchanged prices. That means that as long as you follow your appointment and you're in a normal condition, you'll be able to drive your car from 4s as soon as you promise。
In response to benz's launch of a new fast-track service, the authors will summarize the following:
1 this service is first and foremost a fast one, for which all distributors with after-sales services in the western area of benz have a completely new reception system。
The system is first and foremost exclusive to people. For a single service, there are four specialized personnel involved. The four individuals, one rapid repair services adviser, two technicians and one quality examiner respectively, in addition to the other workshops, the remaining three were only doing quick maintenance. In this experience, the 4s shop in yunnan, which is located in yunnan, has observed that one obvious feature is that three individuals, with the exception of a quality examiner, are experienced and very young, communicate because fast maintenance is not complex but fast, so people do not have to be teachers, but they do have to be rich and unique. The second is that the spirit of fast-paced learning is also to encourage drivers not to sit and wait, but rather to get closer to their cars and communicate with their technicians, who are better informed about the condition of the vehicle and are able to communicate well with them in determining maintenance projects and details。
Then there's space and tools. Unlike the traditional plant pattern of electromechanics, e. G. E. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e. G., e., e. G., e., e. G., e. G., e. G., e. G., e., e. G., e. G., e., e. G., e., e. G., e., e., e., e. G., e., e., e., e., e. G., e., e., e., e., e., e., e. G., e., e., e. G., e., e. G., e., e., e. G., e., e., e., e. In this small workshop, it is basically possible to perform all the actions of fast maintenance. In the operating room, all the instruments and tools required for the quick fix are also available and are used only in this workshop, largely not in conjunction with other workshops. The advantage of the stand-alone venue is that the workshop, which is essentially a single or two vehicle being received at the same time, has a greater sense of privacy, specialized treatment and better communication and operation in communicating with the master。
2. The quality of this service is real, and it is perceived to be more professional and standardized than the common joint venture brand。
The first step in the maintenance of this fast-track specialized service is to make a micro-letter or telephone appointment and then, if the car is to be brought over, to the help desk of the fast-track service consultant. After the sale, the consultant takes the vehicle to the workshop, conducts a preliminary self-examination of the vehicle inside and outside the vehicle. The consultant works very well at the 4s store, which was experienced by the sages. The keylights, the index of every key, dashboard, air conditioner in the central control area are pressed and checked quickly, and are recorded on the pick-up list. The engine covers are then opened and the liquids and basics are quickly checked and handed over to the technician after communication with the owner。
After the two technicians had taken over the vehicles, they first focused on conducting a particularly detailed examination of the front. In the case of brake oil, for example, the national standard is a two-year change in brake oil, but mercedes will sell its own inspection standard, i. E. A water content standard, which will be used to extract liquids and then be tested with a small device similar to a diabetic test bar, which, if it does not meet the safety standards that mercedes deems necessary, will communicate with the owner of the vehicle to negotiate replacement. In addition, if there is a shortage of liquid surfaces of brake oil, anti-freezing fluids and rain-shaving fluids, the technician will add appropriate quantities to the owner of the vehicle, which will be provided free of charge and the replacement fee。
When the refuelling process is completed, the vehicle will be lifted up and detection of chassis, suspension systems, tyres and brakes will immediately reveal the difference between mercedes and the common joint venture brand。
First, several tests consist of two processes, the first of which is a cross-test between the two technicians, which are tested separately and then communicated. The second was tested by a full-time quality examiner at 4s, verifying the results of the technicians and identifying gaps。
Second, the operation of the detection process is highly standardized, for example, in the case of the wheel, where the two technicians do not look at the normal maintenance vehicle, but rather measure the thickness of the brake blade with a special ruler, while the tyre wall is measured at the same angles, inside and outside, using a special test pencil. This is clearly a standardized operation through uniform training。
Also, another high-rise device in the workshop is mercedes's killer who can win our high-profile post-sale rating this time. In the fast-track workshop, there is a specialized set of equipment for vehicle brake capability testing. Once the normal vehicle tests have been completed, the brakes will also be carried out on the equipment and the sensors will provide data on the brakes in the computer, thus detecting their actual performance. It is not easy to find out whether this equipment will be used in all of the country's mercedes 4s shops, with which the executive consulted, and it was revealed that, in general, 4s shops located in the western region of benz, particularly in mountainous provinces like yunnan and sichuan, are highly valued for the multiple tests of vehicle brakes, which are more credible and, in the course of the experience, the executives do find that the tests of brakes are clearly numerous and detailed。
Finally, in keeping with the idea of a new fast-track service introduced by mercedes, all operations must end up meeting a rigid standard — time — which, as required, must be done within 60 and 90 minutes. The benz official wire created a sub-menu for this service, and when maintenance begins, the owner can count down the time by a sandglass timer. If the sand leak is over and not finished, the 4s shop and maintenance staff will explain, and if there is no reasonable reason, the penalty will be imposed, and the owner will be compensated and even the maintenance will be waived。
The executive mission concluded:
At the end of the experience, the executives asked the mercedes technicians a very difficult question to answer: "all of them are limo brands, where do you think benz and the ** and ** sales are better, or what part of the operation you just did not think they did or did not do well?" the three people thought about it for a few seconds, and they said, "well, it's hard to know because they didn't go to another house, but it's certain that the other technicians' training is not as well trained as we are."
According to them, basically each of them went to train five or six times this year outside da lisi, sometimes to chengdu's mercedes training centre, or to beijing or shanghai, and the technicians were very proud of the cost. While the exact number of other brands is not yet known, there may be differences between different brands, the ability to feel that brands are fully recognized by the mercedes technicians in their responses is undoubtedly of great benefit to maintaining the stability of the entire team。
Through this detailed experience on the ground, it is clear that mercedes has been on a strong rise in the brand as a whole over the past two years, with a strong emphasis on post-sales upgrading, not only in terms of standardization and specialization of vehicle maintenance, but also in terms of its outstanding performance in a limo. The recent report by the jeunesses of chengdu that authorized a bmw dealer to work as a fast shop downtown is also a good trend。
Taken together, the increasing demand for post-sales upgrades by luxury brands is undoubtedly of great benefit to consumers, while the sale of generic joint-venture brands has not seen a visible booster. Even the executives found that the spark plugs in one of the german brands were still increasing prices significantly, and that consumers on the internet complained that the book could be maintained 10,000 kilometres a mile while using full synthetic oil. With the development of the post-car market industry and, in particular, the rise of post-market electricians, an increasing number of car owners have opted for post-sales repair and maintenance in non-4s stores as an immediate reality, and this “after-sale defense war” has become a reality. Among other things, the executives expect that next year there will also be a wave of “sinking prices and upgrading quality” in common joint ventures。
