Source/city water drop group (subsistence)
On july 8th, the new people's evening news (journalist roh shui yuan) officially launched a new passenger service. The new system replaces the existing operating fee system and the hotline worksheet system, which allows for better sharing of information and faster response to client requests for services. At the same time, the new system will be closely linked to the shanghai one network platform, further simplifying business processes, providing citizens with a better sense of service, truly embodying the “client-centred” service concept and better helping to sound the “four brands” in shanghai。
New account number — account security upgrade
When the new water bill is received, the citizens will find that the original nine “score root” in the upper left corner has been upgraded to 10 “account numbers”. A small one-digit change, backed by big articles, would not only significantly enhance the security of accounts, but would also help build and maintain complex customer relationship models. In the future, citizens will be able to process account connections for a number of properties in their name, and will be able to see clearly all water points, water bills, etc. In the account by searching for account codes。
New bills for water bills
The new bill is also more humane in terms of the amount of contributions that are of greatest concern to the public. In addition to the current water bill, citizens can see on the bill how much is due this month, how much is to be paid, and what is clear enough to help busy workers keep their accounts up to date and serve as a reminder。
The whole new mode of settlement — real-time tracking of accounts
In the past, owing to the limitations of third-party payments, water charges had been in transit for longer periods of time and had to be refunded in the event of duplicate payments. To this end, the urban waterworks group has expanded its online connectivity to multiple banks and third-party payment platforms, significantly reducing the time spent on water and effectively avoiding duplicate payments by citizens. In the event of a double payment for water, the public is not required to run the office for refunds. A completely new settlement model allows for automatic transfer of overpayments to client accounts to offset water charges in the next period。
A new hotline system — some direct business appointments
A number of citizens have indicated that when calling the 962740 water line for repairs, the caller is often only able to handle the calls, but is unable to determine the exact hours of the visit and can only wait for a second call from the maintenance staff or the representative of the water service. In the new customer service system, urban water disposal has been optimized. Now, when calling the water hotline, the operator can make an on-site appointment based directly on back-office data for some of the operations, such as out-of-surface migration, start-up of the new table, which significantly reduces the waiting time for clients。
A completely new business process - online processing into simplicity
With the introduction of the new system, citizens are able to enjoy a faster and easier online service when they work with a large population, a shared household, a resident's household, a water collection, a unit transfer and a change in the nature of water. In the past, two to five working days of operations were required in the operating room to achieve “data running and users running less”。
