The repairers on the internet made waterproof bathrooms, put two little holes in the acupuncture, and 340 pounds of glue ended up in the order of 10,000 pounds; air-conditioning and fluoride, with more than 5,000 charges for door-to-door, maintenance, and fluoroflour, could buy a new air conditioner ... Why is the maintenance fee so messy? Can you fix it
It cost $1,600
The smoker's not fixed yet
In march of this year, li fei discovered that his family had been running smokers for many years and found an electric maintenance company on the “58 same town”. The maintenance manager came to the door and said that there was a problem with the pipe and that there was a need to widen the pipe and charge $300 for labour. Without waiting for li fei-do to say anything, master took out a new pipe and quickly gave it to ann. “technology and installation costs of $900. I'll put in another anti-rebel valve." in the last count, the total cost is $1,600. After the repair master left, li flew online to find out that the pipe would be less than $2030, and that the anti-retrovalve would cost only $100. What makes li more unhappy is that the smoke machine is not used properly for two days。
The unsatisfied li fei approached the platform to complain, the client said he would send someone to fix it, li contacted the maintenance master and the other party only promised to refund it $200. Li had to call the 12345 hotline, and the market regulator intervened to process it, and the platform eventually agreed to pay $1,000。
Journalists found that many citizens were looking for official after-sales channels as a first step. Some maintenance businesses have spent money advertising search platforms in order to take over business, leading to the appearance of “false after-sale” or even “false websites” on web platforms as official brand maintenance services. There are also a number of different maintenance companies and masters mixed in the platform. Journalists experience that publishing a maintenance message on the platform is simple and does not require any formalities or qualifications。
“home electricity maintenance services, currently without a threshold for operating.” the president of the board of directors of the china national electronics service maintenance association, kwok chiu, reminded consumers that after-sale services could be made available to the network of producers or sales officials, to the official telephone services provided by the original purchase machine invoice, or to the company's twitter public and ap contacts. “if official calls are not known, they can also be consulted on the website of the directorate-general for market control, on the website of the banners, or directly at the shop. Do not search for yourself with search engines, business services
Journalist log-in on the network of facilitators found that the first page was dedicated to the company's after-sales service number, “check out the treasure”. According to ccp, dozens of branded after-sale telephones, web sites and vendor addresses have been recorded, mainly for products such as oil smokers, stoves, water heaters and air conditioners, which are in high demand。
Air conditioning and fluorine
The difference between the forecast and the collection is thousands
Song found that the two air conditioners in the house were not cooled, and he checked online, probably without freon. As a result, a company for electrical maintenance services was contacted, stating that it was “not expensive to repair, $50”。
When master came, song asked, "how much is it?" the master turned around the air conditioner and said, "i won't know until it's repaired." after half an hour, freon was completely out, but the master gave him a shock。
“a total of $5160 for door-to-door fees, maintenance costs and fluorinated charges.” it turns out that what the platform calls “fifty-sixty dollars” is the price of a pressure unit, freon. Song called for the ac instructions and called on the phone. "in the end, the official customer service told me that the fluorine was free."
Song also looked closely at the invoice from the repair manager, a company called the “chinese family power maintenance centre”. I think song called 12345. After mediation by the market regulator, the company eventually refunded song 3,000 dollars。
In addition to the maintenance costs that are so expensive, installation is also a “hard-hit area” for which there is no charge. For example, gas heaters are installed, and in many cases the merchants have promised to install them free of charge, but the “free installation” that the actual merchants refer to is simply the loading of gas heaters onto walls and does not provide for the cost of water pipe connections and vents。
Can you price the installation and maintenance? "some big brands are going to charge a lot of money, which project is going to charge a lot, but some small merchants have nothing, basically what they say." a lot of people are saying。
Kwok stated that the measures for the management of services in the maintenance of domestic electricity and electricity provided that household electric maintenance operators must not misrepresent, exaggerate, falsify or falsify items or contents of maintenance services, misrepresent faulty parts, intentionally replace items of normal performance, etc.; and that the clear marking and price fraud regulations, which were in force since 1 july 2022, made it clear that the operator was not allowed to sell goods or services at a price other than the price stated, and was not allowed to charge unspecified fees。
“in real consumption, consumers can require enterprises and service providers to produce, in advance, a list of service prices and a manual on the price of spare parts, which can be available electronically, but with an enterprise certification or stamp that allows consumers to make informed and self-selected choices.” kwok said。
Leakproof toilet material
It cost more than $10,000 to make up the glue
Janjing lives in an old district of tondai, and the sewers in his home are not well-watered. She found a maintenanceist through a web platform, which said $100 would be enough, and the complexity would add extra money. The master came to test the water, but said that there was an echo, and that there was something in it that had to be soluble in the sewer. “it's $120, which solves the impurities of cement blocks.” however, the master asked her to find a hose to flush the hose, and when jammy came back with the hose, a barrel of 10 pounds of solvent had been used at a cost of $700. "it is the master's decision to use as much material as possible." at the end of the day, he cut the price to $660, "beware of next time."
There have been a number of sewers in house maintenance. Guxia spent tens of thousands of dollars to fix leaks in the bathroom. "we've got a leak in our bathroom downstairs, and we've got a connection online." after going to the door, the master took out a test device and said that there were two leaks, "the glue needs $340 per pound."
Guxia asked how much it would cost, but the master only said “as the case may be”. It was unexpected that the master had taken out two large barrels of 70 pounds of glue, and that it had taken more than 40 pounds to complete the construction. It was only then that gertrude realized that, “a girl at home was afraid to make a theory on the spot.” when the master left, gutsa immediately called the police and then called 12315, 12345, which remains unresolved。
At present, the state does not specify the cost of installation of household electricity, which, together with the lack of regulatory mechanisms, makes it highly likely that the installation and repair of “drilling holes” will be possible. Interviews revealed that some citizens who felt they had been subjected to fraud had applied to the company for a refund, but the sale had been slow. Some internet maintenance service platforms are slow to sell because they are not registered in beijing, while others are not operating at their registered address, and the regulators can only place them on the list of operating anomalies pending follow-up。
Kwok kwok is also particularly reminded that consumers can monitor services. “including checking of the business and personal qualifications of door-to-door service providers, requiring reasonable regulation of the maintenance services programme, the provision of standard invoices for the completion of fees, etc..” kwok said that care should be taken to preserve evidence, in case of problems, to request feedback on communications with the maintenance platform, to file a complaint with the administrative authorities, or to defend its legitimate interests by alerting the authorities, litigation, etc。
