How do you charge for "all with one mouth"
Air-conditioning plus fluorine, $500, which eventually became more than $5,000; $1,600 spent on the oil-smoking machine, which was still not fixed; and several hundred dollars spent on defusing the sewers. Some practitioners in the home-schooling industry use consumer ignorance of their expertise, how to fix and how much to pay for minor diseases, which are fixed and priced on a sit-in basis, “all by their own mouths”, and allow consumers to suffer a lot of dumb losses. It's time to take care of the mess
It cost us $1600. Still not fixed
In march this year, li fei discovered that the smoke machine used in his home for many years was always smoke-free and found an electric maintenance company online. When the teacher came to the house, he said that there was a problem with the pipe and that there was a need to widen the pipe and charge $300 for labour. Without waiting for li fei-do to say anything, master took out a new pipe and quickly gave it to ann. “technology and installation costs of $900. I'll give you another anti-reversible valve, high-temperature, retort, oil-resistant smoke, which is now used in the new oil smoker.”
"i thought it was a hundred bucks." li fei said nothing, but finally, all costs totalled $1,600. After the repair master left, li flew online to find out that the pipe would be less than $2030, and that the anti-retrovalve would cost only $100. Even more depressing is the fact that the smoker is not used properly for two days. Li called the 12345 hotline, which was handled by the market regulator after intervention, and the platform eventually agreed to pay $1,000。
There are plenty of roads for sewers. Janjing lives in an old district of tondai, and the sewers in his home are not working. She looked for a repairer through a web platform and said, "just $100, and the complications add extra money." after the master arrived, he tested the water, which was not blocked, but said that there was an echo in the water, that there was something inside, and then he used the machine to drum it up a few times, that the impurities could not go through, and that the sewer solvent had to be used。
"1 ounce of $120 to dissolve impurities of cement blocks, but with little knowledge. When the master fell, i questioned it. The sewers were not blocked, but he said they would stay at the bend.” i think it's time to dissolve. Then master told her to find the hose and flush it. By the time janjing came back with the hose, a barrel of 10 pounds of solvent had been used, and several times water had been washed, and master had said it would go down at $700. "in a few minutes, hundreds of dollars are gone. It's the master's decision to use as much material as possible." at the end of the day, he cut the price to $660, and he said, "take a bite and think about it."
"it's not expensive to fix it, 50 or 60 bucks." during the previous period of high temperatures, song found that two gacs in his home were not cooled, and he checked online, probably without freon. As a result, an electronics maintenance service company was contacted in an online search and the company sent the masters to the house for maintenance. After half an hour, freonka was finished, but he was surprised by the price that the master had offered: “the door-to-door fee, maintenance fee and fluorine premium amounted to $5160.” it turns out that what the platform calls “fifty-sixty dollars” is the price of a pressure unit, freon。
Journalists have found that in complaints against the home-care industry, fees are “unjustified” and problems relate to starting prices on the ground, asking for prices。
There's a difference in price
"some big brands may have fees, but some small merchants have nothing, and we don't know whether to fix it or change it, which is basically what the master says." in the interviews, many citizens expect the maintenance industry to price。
Journalists have learned that, although the management scheme for services in the maintenance of domestic electric power provides that household electric maintenance operators shall not misrepresent, exaggerate, falsify, repair service items or content, misrepresent faulty components, intentionally replace normal performance components, etc., it is also clear from the provisions on price-fixing and price fraud in force since 1 july 2022 that the operator may not sell goods or provide services at a price other than the price indicated and may not charge for the services. However, there is still no explicit regulation of household electricity maintenance costs, and some consumers are not aware of the different brands' guidelines, and many maintenance projects are characterized by inconsistent pricing standards, which make it easy for citizens to identify and be exploited。
Frequent outsourcing of services
“maintenance services do not currently have a threshold for doing business.” the president of the board of directors of the china national electrical services maintenance association, kwok chiu, addressed the council. Interviews with journalists found that a number of power producers often outsource maintenance services to third parties for cost reasons, while their own supervision lags relatively behind. In addition, the inadequate management of the operator of the platform on the internet and the inadequate scrutiny of his qualifications, skills, etc., have led to the mixing of many maintenance companies and teachers with different qualifications, which has also contributed to the disruption of the industry。
The release of maintenance information on some internet platforms is even without any threshold. Journalists experience the city in 58 and find that they do not need any formalities or qualifications, but simply describe, add photographs, fill in their addresses, personal contact details, and a message can be published in one minute. “you can also join the membership, and we recommend it to a visible location, otherwise you don’t have much to see.”。
"i'd like to find official outlets, but sometimes masters come to the door to know they're not official platforms." as citizens said, many consumers take the first step after looking for official sales. There are times when there are many recommendations on the internet, but it's the “false after” and even the “false masters” who come to the door as official brands。
Kwok kwok is also particularly reminded of the need for consumer oversight in the service. “including checking of the business and personal qualifications of door-to-door service providers, requiring reasonable regulation of the maintenance service programme and the presentation of a schedule of fees and a manual on the price of spare parts consumables prior to charging fees. The completion of the service is subject to confirmation by the user that the other party is required to provide a standard invoice for the completion of the fee.” kwok said that care should be taken to preserve the evidence and facilitate the defence of rights。
Beijing will provide for:
Maintenance of household electricity shall not charge any unspecified fees
In order to regulate the price of household electricity maintenance, the beijing city market supervisory authority recently drafted the beijing city electronics maintenance services clear-coded regulation of prices for public interest. The exposure draft suggested that items, contents, prices and even pricing should be priced, that services should not be added to the bid or sold, and that no expense should be charged. Administrative penalties will be imposed by the market regulator if prices are not specified or if price fraud is committed。
“service line, service content, price or valuation method”
It should be priced
In order to further regulate the price behaviour of operators of household electrical maintenance services, safeguard the legitimate rights and interests of consumers and operators, and promote fair competition and healthy development of markets, the beijing municipal market supervisory authority, in collaboration with the relevant departments, has prepared the beijing municipal electronics maintenance services quantified pricing regulations (a draft consultation)。
Although the price of household electricity maintenance services is subject to market-regulated prices, which are set by the operator on the basis of the cost of operating the services and the availability of and demand for the market, the operator of the household electricity maintenance services shall, in accordance with the law, publicly mark the price of the household electricity maintenance services, and apply a clear-coded price, which shall not be used to infringe the legitimate interests of consumers and other operators and to disrupt market price order。
Which items of household electricity maintenance services require a clear price? The exposure draft clearly stated that “service line, service content, price or method of valuation” should be priced in code. In addition, the operator of a domestic electrical maintenance service who provides, on a reimbursable basis, repair aids, spare parts or sells other products shall indicate the name, price and unit of account, and shall not miss the mark. Where the same brand or type of product has different price characteristics, such as colour, shape, specification, origin, grade, etc., it should be identified separately for different prices。
If the terms of the transaction are different
The corresponding price should be indicated
In order to avoid undefined priced household electricity maintenance that allows consumers to “punch pits” frequently, it is suggested that operators of household electricity maintenance services should clearly price the services or products to which the prices correspond in a significant manner. Where different prices are applied according to different terms of the transaction, the terms of the transaction and the corresponding price should be indicated. In the event of a change in the price of the relevant service or product, the household electrical maintenance service operator shall adjust the corresponding price and keep relevant price information for verification purposes。
In addition to maintenance, where household electrical maintenance service operators also provide paid ancillary services such as cleaning, the ancillary services should also be priced clearly. Subsidiary services provided by other operators should be distinguished or described in a significant manner。
Operators of household electrical maintenance services and their maintenance personnel are not allowed to add value to the price for the service or to sell the products in question, and are not allowed to charge any unspecified fees。
Proactive presentation of price lists or price manuals prior to service
For consumers to choose
The exposure draft suggests that home maintenance service operators provide door-to-door maintenance services, and that maintenance staff should proactively present to consumers prior to the service a price list or price manual that corresponds to the specified price at their place of business, etc., to facilitate consumer selection and access. In the case of special services such as emergency services, night services, high-altitude operating services, etc., which are to be charged or charged separately in accordance with the law, they shall be priced in accordance with the prescribed codes and informed to the consumer, on their own initiative, before entering or prior to the service, that the corresponding services may be provided and charged only upon confirmation by the consumer。
A service for household electrical maintenance services can be broken down into multiple projects and standards, each of which should be clearly identified。
In addition to the pre-specified price, a “clear bill” is also required for settlement. It was suggested in the draft opinion that, in the event that the household electric maintenance service operator had made a first-time payment, the consumer should be provided with a settlement list indicating the services consumed, the price and the amount of the total charge before settlement. Information on the name, quantity, price, etc. Of the relevant product should also be provided if there are costs of supporting materials or spare parts。
Failure to specify the price is punishable accordingly. It was suggested that administrative penalties would be imposed by the market supervisory authority if the operator of the household electrical maintenance service did not price it or if price fraud was used。
