East wind honda's reedenton sales service。
East wind honda zubrontjo sales service。
Use of vehicles: 2010 cr-v 2. 0l automatic 4x4 classic version
Expert accompanying: director-general of public motors 4s services, shanghai
After-sales services from the japanese brand have always been recognized by consumers, but last week journalists followed them and experts visited two shops in beijing, east wind honda 4s. Its performance in terms of reception processes and service details is somewhat unsatisfactory. In the north market, where the space for brand survival is becoming increasingly critical, in addition to product quality, the service chain is an indispensable factor in determining whether the brand is locally based。
"technical test"
The right-back seatbelt scrolls, the placement of four pieces of paper in the skylight, the removal of the air-conditioning low-pressure protective cap, the removal of the left front tyre cap, and the unbuttoned cap on the windwindow cleaning liquid storage tank. The above test shows whether the vehicle inspection by the 4s shop maintenance staff was comprehensive and detailed。
Redding
Almost forced consumption
On 25 september, at 10. 28 a. M., journalists accompanied the owner of the car and after-sales service specialists to the east wind honda 4s, located at the south-west corner of the ancient city of ishiyama. Upon entering the store, the doorman did not provide a guide to the shop, and the owner had to drive the vehicle into the area to be inspected. The service consultant made a simpler vehicle interview, but omitted the link between the environmental inspection and the inventory of valuables in the trunk, which allowed the owner to enter the maintenance reception area directly. Upon entering the maintenance reception area, and without the consent of the owner of the vehicle, the service consultant printed out a “maintenance order” for a total of 21 items totalling $3381. These include projects such as the cleaning of engine carbon, lubrication systems, emission systems and the replacement of brake oil and gear tank oil, all printed directly without communicating with clients. If the customer does not pay attention to signature confirmation, it becomes “compulsory consumption”. Following expert reminders, normal maintenance was streamlined to six items totalling $593. 75. The restroom hardware facilities are more complete, including drinks, massage chairs and computers. In the process of waiting, the service staff volunteered to ask whether to eat at the shop and to be more proactive. The journalist and the expert then entered the workshop and found that the shop maintenance staff were well dressed and aware of their cleaning. It is worth mentioning that after the maintenance was completed, the shop service consultant gave the owner a box of paper and a bottle of glass water. Unfortunately, none of the projects in the “technical tests” informed the owner of the vehicle, but the alien in the front wind-blocking sink was cleaned up。
After the sale, after the sale
“fuller service”
Specialists: without environmental inspection, without asking for valuables in the vehicle and, most importantly, without the receipt being signed or given to the client, the client was directly introduced into the maintenance reception area. Only “two sets” of protective vehicles are used during the simultaneous take-over and no steering wheel is used. Upon entry into the maintenance reception area, the service consultant left the service for more than three minutes while printing the maintenance project without asking the client. Moreover, the “technical tests” set up before entering the store were not found and notified. It's more casual to look at the shop as a whole. Only “car receipt orders” were provided to clients after the reception, without “car call forms” and with incomplete contracts. At the same time, the 5s management of the workshop site (collating, cleaning, cleaning, maintenance) is poor, such as failure of spare parts, oil and water, tools and tools。
Owner: for four years, the car was purchased at the 4s store for maintenance, but the store could not print out the “mail order” before consulting me. If i signed directly, i would be legally liable and would pay the full cost of more than 3,000。
It's the dragon's
Standard for document signing and receipt
At 1326 hours, a group of journalists travelled to the east wind honda automotive 4s, located at 298 west street, west bureau, toyota district. Although the store did not have a specialist to ask for guidance at the door, the service consultant conducted relatively detailed checks and had a chain of environmental checks. A reporter accompanied by an expert entered the workshop and found out that the “maintenance and repair check sheet” that should have been delivered to the owner of the vehicle although the owner of the shop had signed the confirmation, the deputy was not handed over to the owner. The left front tyre cap in the “technical test” was removed and promptly discovered by the shop maintenance staff and installed new ones. However, after indicating that air conditioner filters need to be cleaned, the air conditioner low pressure tube protective caps taken in advance are still not installed. The remaining “projects” were not found. During the rest period, the service staff is more conscious of their active service and will be asked whether the tea can be renewed. The lounge environment is more comfortable, with two monitors, one for a “service speech board”, which allows for time monitoring of vehicle maintenance. The other tv shows films for clients。
After the sale, after the sale
"details to enhance"
Experts: there was also no query guidance when driving to the shop, but the service consultant performed a environmental check after taking over and then used the “four sets”, without reminding the client to carry the valuables. If you have not asked your client to open the trunk directly for inspection, there is a lack of protection and awareness. In small detail, the service consultant did not wear a standard uniform shirt. The same problem as in the previous shop 4s was that the pre-testing of vehicles was not signed by the customer and lack of awareness of the details was prone to disputes. Only “car call forms” were provided after the maintenance receptions were completed, and “car order of order” was not provided, and the contract was equally incomplete. However, the management of workshop site 5s is more routine。
Owners: a visual sense of a large parking lot, a high overall comfort rate and a greater focus on hygiene. The workshop was clean and the maintenance was highly transparent。
I'm a reporter for the newspaper lee mui
