Suspected malfunction icon on the dashboard at the time of malfunction (interviewed for graphics)
The photographs provided by mr. Tsang indicate that an icon appeared on the vehicle dashboard when the malfunction occurred. "i think this icon is a failure code, but i don't know what it means." mr. Tsang said。
Mr. Tsang's vehicle has been subjected to frequent power outages during subsequent rides. “there have been many power outages before and after, concentrated in the initial acceleration, and one time i almost got tailed by a vehicle in the rear, which was very dangerous.” mr. Zun said。
The cause of the failure is unknown and the maintenance is ineffective
After the breakdown, mr. Tsang took the vehicle to the door shop for repairs, but since then he has been on a rights defence path。
Mr. Tsang's vehicle is in maintenance (visited)
"i took the car to the service point, and the maintenance staff said they could not find the failure point, nor did they see the icon on the dashboard." mr. Tsang said。
There are no icons appearing in mr. Zeng's dashboard vehicle in the " common icons for instrumentation " of the new day product (visitees for graphics)
According to mr. Tsang, new controls have been replaced for the vehicles at the current service point, although the failure of power outages continues from time to time.” with the change of controllers, the most recent maintenance option now given by the service point is to replace the power, but only after sending it to the manufacturer for testing.” mr. Zun said。
In mr. Tsang's view, the post-sale maintenance staff did not find the exact cause of the failure light, “it is now felt that the maintenance method is simply replacing the parts one by one”. To that end, mr. Zun suggested that it would be desirable for the xinjiang factory to help with the problem, otherwise measures should be provided to return or change vehicles。
With regard to the specific causes of mr. Tsun's vehicle failure and the solutions to the new day problem, consumer report sent interviews to the new day motor vehicle side, but no response had been received as of the date of the submission。
Prominent law editor @concerning opinion, attorney guo xiaoming of the shanghai central union (shangdu) law office stated that at present, the product quality act, the consumer protection act, and the three-pack policy established by the provinces, regulates the quality and service of electric bicycle products。
“in the present case, mr. Tsang's vehicle is still in three packages, and the new day electric car and door shop should have been repaired free of charge for consumers in order to resolve the problem. If the failure of the electric car is due to a product quality problem that cannot be solved by the new factory, the consumer has the right to demand that the vehicle be replaced or returned on the new day.” kwok xiaoming indicated。
