Although the “brand” or “official” post-sale repair points were searched from the internet, it was not clear that the warranty period, the price, and the manicure were worn。
During the summer season, the demand for household electricity maintenance was high, and a survey of journalists found that consumers were vulnerable to “chamber” maintenance sites. Experts cautioned that the cost of being held accountable for the site is low and consumers must be patient in seeking official maintenance services。
Experience
"400" is even a guest service
"if it wasn't for the memory of the family, i would have been deceived." wang qi feels so good and funny, remembering the experience of finding someone to repair the air conditioner。
After more than five years of home-based air conditioning, which had recently become less irritated, wang qi, suspected that the fluorine of air conditioning was insufficient, sought to repair “fluorinated” after being sold. The first result of an online search of “a brand of air conditioner maintenance” is the maintenance service of the brand of air conditioner that you use, accompanied by branded trademark pictures。
After clicking on the link, 400 passenger service calls appeared on the page. Called, the other party claimed to be a recorder and later forwarded the request to the maintenance manager. After a few minutes, wang qi got a call from the maintenance master. From the other side, it is known that the brand's air conditioner is three years old and that wang qi's air conditioner has been in operation for five years, and now requires a fee for spare parts, fluorine and cleaning。
"how much for a single fluorine?"
"80 bucks a 'pressure'."
Wang qi's air conditioners are two cabinets, which cost about $4,500 for a fluorine and manual package, depending on the results of the field measurements. In addition, since wang qi's family is located at a high level, the repair is subject to a fee of $150 for high-altitude work。
It was felt that the price was a bit expensive, and wang qi said that it would be considered again and that he had not been given an immediate appointment. To tell the family what the phone was, the family suddenly realized that when the product was bought, the warranty period written in the publicity should have been more than three years. It was a six-year warranty period for the empty adjuster. More than anything else, the 400 calls on the instructions are different from the calls made by wang qi。
"i almost found a bunker to fix things." when he found the official clothes, wang qi confirmed that his air conditioner was still under warranty and that the fluorine was not actually going to cost a penny, nor was it going to cost the door or the high-altitude work. Even outside the warranty period, the full price of fluorine-added services is at least $200 less than the price offered for the repairs。
In addition, the proper customer service also suggests that if fluorine is added after the warranty period, the type of fluorine used for different types of air-conditioning is different and the price is high and low. The exact fees for each fluorine are available on the public name of the brand in a detailed price list. Wang qi said that the fluorine type was different, and that there was no mention of it on the phone from the svc, not even the air conditioner type. "well, isn't he just coming here
Investigations
It's a lot of maintenance
Journalists consulted a number of maintenance points and found that the price and pattern of fees varied widely from a fee of $50 to a charge of $30 to a direct offer of “300 plus” rather than a charge. With regard to high-altitude operating expenses, there are commercial claims for $100 and others for non-collection. When journalists asked the other party whether they had a price list, they received a negative response。
The quality of maintenance for individual households is uneven, while third-party maintenance services on-line are relatively regular, at least given price lists. In comparison, however, journalists found that the specifications of the price list varied considerably from one business to another. In the case of poor air-conditioning refrigeration, a vendor has broken down fees for various reasons, including fluorine enhancement, replacement of sensors, cleaning of condensers, and replacement of four valves at prices ranging from $122 to $834. The price list of another vendor was divided between “refrigerant (bad effect)” and “non-refrigeration” at $326 and $406 respectively. Moreover, it is only a reference price, “the master will present the counter at the site and give a detailed quotation”。
In the course of the investigation, journalists found that even the official post-sales repair points of the large brands were “price-free”。
A network of air conditioners has provided contact information for a number of back-door shops, and journalists have consulted five shops on the basis of the need for fluorine, informing each other of the air-conditioning models, and four of them have a 100-fluorinated price, or a total of 240 for maintenance and additional fluorine if there are leaks。
Another post-sale store indicated that, depending on the specific fluorine deficiency, it would be worth $120 to make up to $260. An additional maintenance fee of between $90 and $240 would be required for missing points。
The journalist then consulted the official customer service of the brand, and the other gave the phrase “a minimum of $100, and possibly $200”, asking what the different prices meant by fluorine, where the maintenance schedule could be located, and the customer service was unclear。
Another air conditioner brand, with journalists consulting only two back-door shops, is subject to two rates. One store stated that it would pay $200 for fluorine and $50 for door-to-door fees, in addition to “adjusted fluorine pressure” when adding fluorine, which would be minor repairs at a fee of $100. The other firm made it clear that only $200 plus fluorine and $50 would be charged, without any other charges。
Recovery
Everything
Prices are difficult to define, and the brand represented by the maintenance point is sometimes confusing。
Journalists searched using air conditioner maintenance as a keyword and by accident discovered a passenger telephone number of 400 xxxx669, which was very powerful. It fixes almost everything, and everything。
400xxxx669 has several “salvations”, which are national after-sale telephones for first-class integrated stoves, after-salvation telephones for zigo washing machines, after-salvation service lines for van and water heaters, as well as a national after-sale service line for long-window television, as well as the national uniform passenger service centre for hyshin-japanese air conditioning and the national uniform passenger service centre for daewoo laundries。
Journalists first dialled 400 xxxx669, using air conditioners failure, and the operator indicated that the operation would be transferred to the maintenance staff and that the press would wait for contact. The maintenance staff quickly contacted the press and claimed to be the official maintenance staff of the united states when the journalist tested the interview with american air conditioners. The reporter subsequently confirmed with the united states that the official united states customer service line was 4008899315, not this 400xxxx669。
The press later dialed 400 xxxx669 with a water heater failure. This time, instead of disclosing the brand of the water heater, journalists kept asking the operator which brand it belonged to. The operator appeared to be experienced and did not answer positively, but asked, "are you not our brand?" when the journalist asked her again to confirm which brand she was, she began to silence and responded with a bad signal: "i can't hear your voice." after that, they stopped answering until after more than a minute of silence, journalists hung up。
However, the operator appeared to have completed his mission, and the water heater maintenance staff subsequently called the press. He said, "we fix everything."
Description
It's a low maintenance fee
The vice-president of the bureau of the board of directors of the china national electronics services maintenance association, kwok chiu, told journalists that it was easy for consumers to buy services using information asymmetries, fictional items such as cheap and cheap items, as well as seducing and misleading, and that the cost of exposure and accountability was low。
Conscript guo also pointed out that there was a decline in the number of regular power stations, especially in urban centres, and that users were almost invisible. There are many reasons for this:
The first is an improvement in product quality, a reduction in maintenance volumes during warranty periods and a continuous decline in the overall maintenance market。
Secondly, most maintenance service providers have been transformed into information-based models, such as telephone call centres, official enterprise websites, enterprise micro-credit application links, and so on, retaining only individual flagship stores, core point stores and the relative fragmentation of service providers。
Thirdly, there has been a marked increase in the cost of maintenance services, increasing rents for business premises, increasing staff payroll insurance and increasing investments in tool instrumentation and spare parts。
Fourth is the replacement model adopted by product enterprises for low-cost products, where all initial maintenance products follow logistics and no more repair sites, especially for small household electricity products。
Fifth is the shift in user perceptions, with low-value, low-maintenance household electricity being left unrepaired, abandoned or replaced with old, and a gradual and significant reduction in the volume of traditional maintenance services。
This gives space to the silos where services are provided at low cost and quickly under the guise of brand maintenance. Many consumers were not aware of fraud when they received shelter maintenance services. Some feel unreasonable, but hundreds of dollars of service fees are reluctant to go too far. Others have been deceived but have not been able to find those who serve in the mountains to defend their rights。
Kwok advised consumers to choose official points of repair as much as possible. There are several ways to determine whether it is “official”:
The first is the availability of free maintenance services in three packages at the point of repair
The second is to see whether the maintenance point can provide a certificate certifying that a branded enterprise has made an offer or certified maintenance services
Third is the connection to a branded business network or an official micro-credit application, or to an official brand-free national service line to inquire or consult whether the contract or authorized maintenance service is within its validity。
