According to jiangsu public news channel, news 360, regular internet buyers are aware that most commodities are subject to the “seven-day unjustified return” clause. Sometimes looking online at something that you like, maybe getting hands on, something that you don't like, at a time when there is no reason to return the goods as long as it does not interfere with the merchant's second sale. However, a few days ago, fujian nanping xiao was in trouble with the return of his mobile phone。
Five days on arrival, 500 dollars down
In the early morning hours of 1 november this year, xiao xiao, fujian nanping, purchased a millet phone at the official flagship shop for suning, at a price of $2999, and after using the 88vip membership discount, actually paid $2735. The shop promised to deliver the parcel on 4 november, but on 6 november xiao received the mobile phone。
Xiao told the journalists that when they received it on 6 november, they contacted the business and applied for after-sales services to compensate $15 in freight charges。
As a result, on 11 november, when the mobile phone was paged again, it was discovered that the price had dropped to $249, an overall drop of $500 compared to the price on 1 november。
Minory offered to make up the difference, but the other side suggested that it was a commodity that applied to 88vip members and did not support the offer。
Under chapter iii, article 25, of the consumer protection act of the people's republic of china, the operator sells goods on the internet, television, telephone, mail, etc., and the consumer has the right to return the goods within seven days from the date of receipt of the goods, without having to give reasons. It was only five days before the store received the goods, and since the store did not agree to refund the price, it applied for a return. The “refund” route of the commodity link was closed, as a result of the previous small use of the post-sale service, so little as contacting sunin to buy the official flagship service and requesting the other party to reopen the refund route, which was still rejected by the other party。
After the city board coordinated, the merchant agreed to return the goods, but the delivery was blocked
As a result, the 12,345 hotline was called for complaints, staff members referred the complaint to the market supervision authority of the nanjing drum building, to which sunin had been assigned, and, under the coordination of the city inspectorate, sunin eventually agreed to the return of the goods to the official flag shop and promised to pay her $50. On 13 november, xiao sent back the address of the customer service provider to the mobile phone, which had been checked by the courier and had been packaged intact。
The fast track shows that on 16 november, the addressee refused to accept the delivery of the courier, which had been sent back to suning, after it had arrived at the return centre of bong-hyun in shanghai. On 17 november, couriers returned to the door again, the addressees remained unconnected and the parcel was returned in its final condition. Subsequently, as instructed by the client, xiao changed the returned mobile phone to a express delivery company designated by suning, and the other party finally confirmed receipt, but the money was never returned to xiao。
Helpbus to coordinate the final refund and compensation of the merchant
On 23 november, with the complainant's doubts, the bus reporter arrived at the market supervision authority of nanjing city drum building, where staff indicated that they had previously received the complaint and would again contact suning yee to actively process it and urge the other party to refund the money as soon as the phone check was completed. On that night, xiao indicated that he had received a refund from sunin's official flagship shop for his mobile phone. Suning also indicated that other freight and compensation payments were made within 24 hours. On 24 november, a total of $194 was received in respect of two outgoing couriers and compensation。
In beijing and (nanjing) law firms, the lawyer informed journalists that, if the operator sells goods through the internet, television, mail, etc., the consumer may request a refund within seven days of receiving the goods without having to give reasons, except for the following: one living and perishable food, two newspaper periodicals of a time-barred nature, three closed, video and video products downloaded online. If the operator receives the goods returned by the consumer, the corresponding amount shall be refunded within seven days。
