When the air conditioners, refrigerators and water heaters at home are broken
A lot of people go through mobile phones or online
Search for home electricity and repair phones
That's when the top 400 maintenance phone comes out
Not all 400
It's all official sales by regular manufacturers
Call me
There's probably a trap waiting for you
Shanghai citizens have been responding to this recently on platform 12345
I've run into a water heater service
There's no hot water for the dishwasher
We're in need of repairs and we're in the middle of it
On 15 october, the sister-in-law of wang, who lived in the jingan district, was washing her vegetables and found no hot water in the kitchen and suspected that her forest water heater had broken. The weather was getting colder, and she was in a hurry to call her son, who was in a hurry to search the maintenance telephone 4008897667. The call was followed shortly by a contact with a teacher who identified himself as “linne specialist”。
Upon arrival, the maintenance staff examined the water heater and stated that the parts were broken and that two parts needed to be replaced。
When the spare parts were replaced, the maintenance staff was required to cost $1009, of which $30 was for entrance fees, $110 for labour and $869 for spare parts. Auntie wang found the maintenance costs to be a little expensive, but, out of trust and eager to repair them, paid the money via twitter. After the payment, auntie wang asked the other party for the name and address of the company, but the maintenance staff left only the phone and name。
When the maintenance staff took the money out of the house, auntie wang used the kitchen tap but found no hot water。
Source network not relevant
She rushed to call the maintenance staff's cell phone, but she advised aunt wang to look for property to check the kitchen tap and not fix it herself. In the meantime, auntie wang is looking for property. I didn't think that after changing the tap pipe, the failure was eliminated, and the hot water came out." and then i thought, "there was only one water heater at home, and the bathroom was hot, and the kitchen couldn't. So the water heater didn't break, and it was the tap that went wrong." aunt wang said, "it didn't break but charged me over a thousand bucks for maintenance. It was too much."
On 30 october, a journalist called the 40088897667 hotline to inquire about the service, which did not agree: “if there is no problem with the water heater, why call for help? Also, since it was not fixed, why did the consumer pay for the maintenance?”
After communicating the details, the client indicated that the teacher would verify the situation。
Network search for famous household electrical maintenance
The "400" phone is a fake
It has been verified that journalists have located and called the official hotline in linne, 4006990606, and have asked for a customer service on the subject of the “consumer calling `400 rim dedicated' telephones, but encountering a trap”, stating that 40088897667 is not the official hotline in linne and that there is only 4006990606 in the national after-sale hotline in the forest。
What, then, are the channels through which consumers can access official maintenance hotlines in the context of the “ghosts of lee”? According to linne staff, there are three channels for obtaining official after-sale telephones:
First, a service line is included in the accompanying instructions following the purchase of forest products through formal channels
The second is to search for insider networks or official micromessages
Thirdly, we can check through the 114th pepsi. If required, consumers can make maintenance appointments by telephone or by official micro-message。
Journalists have also been informed that in order to protect the citizens from the "ghosts" in their rooms, the municipal board of protection has a section on "doing you a favor from the board of protection", which contains official maintenance calls from various businesses。
Journalists searched for the key word “forest maintenance” on the 360 search engine, and the first page did not provide access to the real official forest web site, which is the shani site. The top ranking, the shanghai forest official post-sale service network, came in and found that the web site was not in line with the real official network, but that the menus, pictures, brand logos, etc. Were the same as the linni official “gods”。
Searches
Journalists clicked on the website's “call us” menu and asked for a “24-hour maintenance hotline” starting with “400”。
What happened to aunt wang was not a case. When their own appliances fail, the first reaction of many people is to search internet platforms for the official after-sale telephones. Some illegal traders have taken advantage of the false entry of “400” initial official telephone calls, impersonating well-known household electric brands, and have been actively recruiting after-sales businesses to deceive consumers。
Journalists entered the keyword “geo-air-conditioned telephone” through a 360 browser, until the official ge-air-conditioner hotline was found in article 7 of the retrieving directory, while three of the first six articles were promotional advertisements for the maintenance of the hills。
The dog search and the 360 browser continue to search for other key words such as “hair air conditioned telephone after sale”, “american air conditioned telephone after sale”, the first recommendation on the front page being not official after-sale telephone, but fake home after-sale telephone. The website, where the after-sale hotlines are headed by “400”, also uses brands such as haile and america, known as “official maintenance”, and after calling, there is also a guest service。
Counsel recalls:
Do not blindly believe in web search
According to the analysis made by mr. Kim haang, a partner of the shanghai law firm, if a consumer is caught up with a high maintenance fee, he can file a complaint, report and appeal with the relevant administrative authorities and the cnrp, as well as with the people's court to defend his legitimate rights and interests。
Counsel states that, prior to the maintenance of electricity at home, consumers should pay particular attention to checking the relevant identification information of service providers, identifying specific charges and service standards, and should decisively reject unreasonable charges. When paying, consumers should remember to demand invoices, etc., and retain proof of payment so that the corresponding collection and liability entity can be identified in the event of subsequent disputes. If the maintenance service personnel indicate that they are unable to issue invoices or other valid documents, vigilance is required to avoid easy payment. In addition, counsel reminds consumers that repairs should be carried out directly through the official sale of the brand of household electricity purchased, so that they do not blindly believe in the results of information retrieved on the internet。
In order to prevent fraud by the li gyu, the senior partner and deputy director of the seven-party law office in shanghai reminds citizens and friends of the need to keep the product maintenance service telephones on the sales certificate and product instructions in good order. In the case of unaccepted or altered calls for maintenance services, the citizens can easily and accurately check the number of telephones that are installed in online searches or in small advertisements, by calling the number 12345, or the number of the telephones that are available to the public. If an unreasonable fee has been paid for the refund, a citizen's friend may report it to the market regulator, but shall provide basic leads such as the payee's mobile phone number and the money transfer voucher。
(shanghai law journalist)
