Ziru's evening
The demand for air conditioner maintenance has also skyrocketed in response to repeated high-temperature alerts issued by the jenan weather station. In the process, a number of citizens reported to ziru’s news reporter, ziru, that there was a repair trap and that there were numerous problems such as “high-priced additional fluorine” “mistakes” and “falsification failures”. How deep is the "water" for air conditioning repair? How should consumers “shun pits”
Every family has to be fully fluorinated
Consumers are frequently “set-up”
On 23 may, mr. Li, in the jenan sky bridge area, found that glac could not be cooled at home and called “400-965-7772” for maintenance by searching for “glk official maintenance phone”. Shortly after the inspection, a maintenance worker who claimed that “greek sold it officially” came to the door and stated that the air conditioner panel damage had to be replaced at more than 400 charges。
"he said i'd get him a glass of water, and i'd go to the kitchen and change the panel for five minutes." mr. Lee recalled that the panels appeared unchanged and did not see the old ones, but were unsuspected because the other was wearing a glare suit。
Subsequently, the maintenance worker, also known as the air conditioner, was "fluorinated" and required "fluorinated". After the master claimed to have filled the fluorine, the air conditioner green light was activated and mr. Lee paid $1,000 for maintenance when he thought it was fixed。
Before leaving, however, the maintenance manager stated that the “new panel” would need to match the new remote control and bring it back for replacement. The maintenance master was never able to return and mr. Lee made repeated calls. It was not until five days later that he received a delivery package for the ac remote control。
When he turned the air conditioner on, he found that it was still unrefrigerated and contacted the maintenance manager again, while the telephone remained unconnected. "i'm 70 years old and my old companions, and i didn't think they'd go through every step of a carefully designed scheme." mr. Lee repented。
However, it was not mr. Lee alone who experienced this experience. On 24 june, when ms. Zhao, who lived in the city of jenan, discovered that her family had been using a high air conditioner for many years and that it was suddenly unrefrigerated and that the weather was hot, she searched the air conditioner maintenance service through a certain online platform, with a single air conditioner under the top ranking of the “citizen of chu”。
On that night, the maintenance master came to the door and stated that the air conditioner sensor was damaged and that fluorine shortages caused non-refrigeration at a total cost of $650. At the time of payment, the maintenance worker also asked ms. Zhao to cancel the “door fees” order for a particular platform and to transfer it directly to her personal credit. As the air conditioner had been repaired, ms. Zhao did。
However, the air conditioners were only operational for one day and again “paralyzed” the following day. She immediately contacted the repair master, who claimed that the air conditioner pipe was damaged, that the fluorine leak did not irritate, and that an additional 400 repairs would be required if the door were replaced。
When ms. Zhao questioned why she had not previously found out about the problem, and that there was a need for additional money to repair it, the maintenance manager dismissed ms. Zhao for various reasons and subsequently directly took ms. Zhao away. When ms. Zhao enquired according to the address of the shop that she had been informed by the maintenance master, she was informed that there was no such person。
Ms. Zhao had to purchase new air conditioners because of the lack of contact with the repair master and the hot weather. After dismantling the machine, ms. Zhao found that she had not replaced the so-called air conditioner sensor, but instead had replaced a used electrical mask and the pipe had not been damaged. “i do not understand the air conditioner repair process, and was not expecting to be deceived.” ms. Zhao said。
The maintenance master behind his back
From "high price plus fluorine" to "small disease overhaul"
On the maintenance of air conditioners after sale, a reporter survey found that, in addition to the cases of false reporting of failures and suboptimal use, a number of citizens had been “rejected” for “know-how”。
“at the end of june, the air conditioners at home failed and were judged by the industry to be only a small problem with the winding wheel.” mr. Zhang said that while he was making an appointment for maintenance on the platform, the maintenance party postponed the order and then cancelled the order。
Mr. Zhang recalled that the maintenance party had stated “that spare parts needed to be replaced at a cost of $4,500”, and that he had expressly advised that “only reset wheel” had been “rejected”。
How deep is the “water” for repairing air conditioning after sale? On 5 august, journalists contacted liu yang (alias) a professional who had been working on air conditioning maintenance in chinan for many years。
“a number of consumers have experienced problems with air conditioning, especially with long-standing air conditioners, and have not been expected to sell their brands at the first moment, but have been accustomed to searching online or to listing on third-party platforms.” according to liu, on-line platforms, merchants are required to spend a significant amount of publicity; some platforms, which involve a fee of $100 for each consulting call they take, obliges them to cover the costs by increasing the price of maintenance; and a number of merchants and maintenance masters have adopted a split-up model whereby the higher the teacher fees and the higher the increase, the result of which is that the “micro-disease recovery” becomes industry sub-rule。
“fluorinated deficiency” is the most common means of diversion. Liu yuen described the pressure charge for fluorinated air conditioners at a market price of $30-50/pressure, with normal full pressure of 5-6 pressures. Some of the teachers, however, will misstate to 12-15 pressures and are fully fluorinated outside the room. Consumers cannot see, and pressure tests can be operated。
Because of the low industry threshold, a number of supermarkets and hardware stores advertise “fluorinated” during the boom season, but some businesses use poor quality products at very low cost. "the cost of 10 kilograms of bad fluorine is also $100 and can be filled with 10 air conditioners." liu said that normal use of air conditioners did not require fluorine, and if the lack of fluorine was necessarily a leakage point, it would have to be filled and the fluorine added, which alone would not solve the problem。
In addition, the replacement of spare parts is common. Liu yang said that there were many reasons for the non-refrigeration of air conditioners or poor cooling effects, such as machine failure, dirty outdoor machines, poor heat spread and blocked filters, and that fluorine shortages were rare. “many people are often overstated as major problems such as `failure of the main board', even by replacing second-hand or poor-quality accessories for profit.” introduction by liu。
The intentional damage to copper tubes for high price replacement is also common when the aircraft is moved, with some so-called “copper tubes” actually being only 10 cm copper at the interface and the remainder aluminium tubes. “the air conditioning maintenance season is limited, and many will take advantage of it to earn a year of money through high fees.” according to liu yang, these “guerrilla” maintenance workers often do not have a fixed door shop, rely mainly on web platforms to obtain orders, and trade “one hammer”, where consumers find no one。
How can a “sheltering pit” be maintained at a high cost
The right channel is the key
At the time of the visit, the staff of the power stores, such as the ginung electric electric (separagus square) company (swiss plaza) and the kyeongdong electric city flagship (siang spring road) indicated that only air-conditioning services were available at the mall and that the relevant post-sale services were under the responsibility of the brand itself; there would be an official line for branding at locations such as notes and invoices, and that the official branding would be subject to appropriate supervision during maintenance。
“if consumers purchase electrical appliances on or offline from the official line in kyoto, they encounter problems of excessive fees and unmaintainable maintenance, they can be reported to kyoto, which will assist in the defence of rights.” according to the staff of the beijing electric city flagships (jinnan city road)。
How can consumers defend themselves in the face of disruptions in the maintenance industry after air conditioning is sold? On 6 august, journalists, in their capacity as citizens, contacted the market supervision authority of jenan city and the business department of jenan city, respectively。
The staff of the departments concerned indicated that the main function of the administration was to mediate such consumer disputes and claims for refunds, and that mediation itself was not mandatory. If the merchant refuses to mediate, the consumer can only resort to judicial settlement。
The relevant staff of the business bureau of jenan stated that “prohibition” was a punishable act and that consumers could report to the market regulator for inspection. In practice, however, it is difficult to detect such situations as bookings by telephone, “mobile maintenance points” in places where there is no fixed business, false addresses and missing persons。
“the instability in the maintenance industry after the sale of air conditioners is rooted in the lack of transparency in prices and information asymmetries. Many consumers resolve the issue of home electricity maintenance and often seek information from service providers online.” the secretary-general of the shandong home electrical industry association indicated that, in the case of f-cfc services, the state did not have a standard that commercial fees were largely “government-specific” and that they were based on air-conditioning power and were based on pressure and weight to replenish the fluorine。
It was suggested that consumers who needed air conditioning maintenance services could consult after-sale telephones through formal channels such as physical power stores, specialized stores and brand offices networks, refrain from dialling small advertisements posted on third-party platforms, stairwells, aisles, etc., and after-sales calls provided by online search engines, pay attention to verifying the qualifications and credibility of businesses and avoid pitfalls such as false maintenance and high fees。
“it is recommended that consumers check the authenticity of the number through the brand office network before making a call; in case of suspicion, they can immediately call the brand official customer service to verify their identity.” consumer maintenance must be preceded by confirmation of the scope of services, fees and post-sale safeguards, maintenance of consumption evidence such as chat records, purchase orders, etc. In cases of irregular charges, shrinking of services and so forth, 12,345 complaints can be filed in a timely manner。
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