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On 13 may, ms. Zhang, a citizen, reported to the party news hotline in the newspaper, purchased a day-to-day euphoria in july 2017 at kim jiang motor trading ltd., qingyang city, for a full amount of $163,500, a new car travelling more than 5,000 kilometres, engine failure lights were high and 4s shops were not repaired on several occasions。
Previously, the female owner requested that 4s be completely repaired, replaced or refunded, while 4s recommended a full cleaning of the road, at the owner's own expense, on the grounds that the quality of the oil caused the excess of the engine's carbon。
On april 11th, ms. Zhang's car was repaired at 4s
Journalists ' investigations
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On 18 may, journalists saw ms. Zhang's car in the garage of the city garden. “now that cars are often parked in the garage and taken off on motorcycles, the worst thing to do is rain.” ms. Zhang said that since the discovery of the problem, there had been five or six cumulative inspections of 4s in less than a year。
Ms. Zhang then opened the car and drove out of the underground parking lot. Journalists saw that the vehicle travelled 14426 kilometres in real time and that engine failure lights on the dashboard showed yellow markings. To further verify ms. Zhang's claim, journalists drove around the pen-mounted with the owner of the vehicle, driving 33 kilometres to and from the site, during which the engine's fail-safe light remained on。
Ms. Zhang's car dashboard showed engine yellow failure lights
Ms. Zhang said that the engine failure light had been activated for the first time in june 2018, over 5,000 kilometres away, and had been repeated in almost a year. Ms. Zhang said that every time she drove, she was most afraid of seeing the yellow engine failure light off her dashboard, “or dared to resort to another car repair plant for repairs.” that upsets her。
On 20 may, journalists visited east winds day 4s to learn about ms. Zhang's failure lights on her new car engine. The manager-in-charge of the shop indicated to the press that the owner had been advised to clean the entire road at his own expense, that the owner had to refuel at a regular gas station, and that in the event of a further engine failure, the owner had been requested by the shop to refund the cost of the maintenance for a period of one year。
Ms. Zhang refused to accept the suggestion that the entire road should be cleaned at her own expense because of the failure of the vehicle's engine, which was considered by 4s。
4s. Response
It's a lot of coke
It's recommended to clean the entire gas road
According to information provided at 4s, the reason for the failure of the quaker engine, ms. Zhang's car purchase date was 17 july 2017 and three engine failure cases had been activated as of may 2019。
One, four nozzles before a lady's car was cleaned
2 4 oil nozzles (for 4s stores) after cleaning
The first engine failure light was on 23 june 2018, travelling over 5,000 kilometres. Tests of special equipment for daily production indicate that the oil-jet mouth has accumulated too much carbon, with initial suspicion that the quality of the oil caused a malfunction. The 4s store then cleaned the vehicle's four nozzles, removed the failure lights and recommended that the owner replace the gas station。
The second engine failure light was on 11 april 2019. The owner checked the shop and the computer failure code showed that, as before, the 4s store once again cleaned the car for free and then the failure disappeared. In conjunction with the plant's comments, 4s recommended that the entire road be cleaned and the owner disagreed with the results。
The third engine failure light was on 10 may 2019. In a dispute between the two sides, the police were present and the 4s store did not deal with the engine failure, and the owner was again advised to clean the entire road, suspecting that the residual oil could have caused the failure and strongly disapproved。
Come in
It's a regular gas station
Unable to accept test results
Ms. Zhang stated that it was unacceptable that 4s suspected that the oil quality caused engine failure. To date, most of the new vehicles have been refuelled with petrol no. 95 and only at two oil stations, medium petrochemical and medium oil. Ms. Zhang said that, in order to spare her daily queuing, on 1 march 2018 she had also opened a gas card specifically to petrochemicals。
Ms. Zhang presented to the press a quick reference guide to qashqai, the end page of the user's manual showing that “recommended fuel mr20/hra2ddt motor model is required to use fuel of 92ron or more that meet national v emission standards. The use of other fuel fuels will cause a deterioration of the exhaust performance and may cause engine failure lights to be activated.” it is thus clear that the car in question is a petrol of 92 models or more, an assumption also confirmed by the manager of technology at 4s。
Ms. Zhang's refuelling list of chinese petrochemicals in 2018
According to the “ic card bill” printed by ms. Zhang in chinese petrochemical form, between 4 march 2018 and 24 december 2018, ms. Zhang refuelled 12 times, of which 10 were plus 95. Prior to this, she stated that she had travelled at least two or three times to the east wind to clear 4s, due to the same failure, and that she had been asked to sign every time she went to the 4s shop。
“at the beginning of the year, as the family petrochemicals opposite the city garden were suspended because of the upgrade, i moved to the family's oil in the military division to refuel. Ms. Zhang said that “the oil has no card to drive, every time it is paid in cash or on micro-credit, and it is not customary for the station to be invoiced, but the head of the station can confirm the fact that i have refuelled at the station since the beginning of this year.”
Ms. Zhang said that the last two trips to shop 4s had not been repaired. Under the national three-pack policy, the cumulative repair of cars exceeds 35 days or 5 times due to the same quality problem, and consumers can require the seller to replace the vehicle with three packs of vouchers and purchase invoices. Ms. Zhang said that she had purchased the vehicle because she had visited the 4s store five or six times before and after the engine went down and met the requirements for a change of car or a refund, and that the 4s store should at least resolve the problem of the engine failure as soon as possible。
Counsel's opinion
In response to the incident, counsel for the guangdong bar association, xue zhui, argued that, under article 17 of the regulation on the liability for repairing, replacement and returning domestic car products, the three packages of domestic automobile products were valid for a period of not less than two years or 50,000 kilometres, whichever was first arrived. The three packages are valid from the date on which the seller invoiced the purchase of the vehicles. Ms. Zhang's car is currently in three packages。
The cause of the engine failure should first be identified in this incident. The 4s store suspected that the quality of the oil caused engine failure, while ms. Zhang argued that there was no problem with the refuelling of the car. As the parties disagree as to the cause of the engine failure, they may jointly commission a competent and professional third party to identify the cause of the engine failure. If the identification indicates that the engine failure was caused by the quality of the engine or other parts, the 4s store should repair, replace or return the vehicle in accordance with the three-pack policy. If the cause of the engine failure is not consistent with the three-pack policy, ms. Zhang should assume responsibility for repair and replacement。
Ms. Zhang may resolve the dispute over the three sets of responsibilities in consultation with the 4s and may, in accordance with the law, request mediation from third-party social intermediaries, such as the consumer's rights protection organization, and may, in accordance with the law, submit complaints to the relevant administrative authorities, such as the technical monitoring of quality. If consultation or conciliation is not possible, ms. Zhang may choose to arbitrate or institute civil proceedings under an agreement between the parties for the purchase of a car。
At present, the new city business institute of the qing city business administration has been involved. On 21 may, the journalist contacted ms. Zhang on the progress of the matter, stating that she had been informed by the new city business institute that she had arrived at the institute that afternoon for mediation。
I'm a student of the qing dynasty, and i'm a journalist
