Ms. Zhou, who spent $686 on a new screen for a triple-star mobile phone, spent a week or so on a “black screen”, had to go back to the shop to repair it, and the staff tested the phone and said, “this is not a problem with the screen, but it is a serious leak in its own screen that is not covered by the warranty policy. Ms. Zhou could not accept this statement, so she responded to the mayor's hotline 12345, which was linked to the rights hotline 85188518 in this newspaper: “why can't the new mobile screen be repaired for a week
Consumers say
It's been a week
Ms. Zhou: on 28 may, my mobile phone was replaced by a screen at the samsung maintenance shop in the chandi torch building, and a week after it was used, it appeared black screen. On 12 june, i sent my mobile phone back to the maintenance point, and the result of the commercial tests was that the screen leak was so serious that it could not be repaired. I suspect that the store changed me to an old mobile screen because i asked the repair shop to produce a certificate for going to samsung's new screen, which was not given by the maintenance shop. What i'm depressed about is saying it's a new screen. Is it as good as paper
I would like the maintenance shop to give me a good solution, either to continue to fix my cell phone or to refund the cost of previous mobile phone maintenance。
The merchant said..
If it's a phone screen quality problem, it'll help the users
(according to the contact information provided by ms. Zhou, the journalist called the samsung maintenance shop and on several occasions the call was unattended. The reporter then arrived on the second floor of the changdi torch building, on the first floor, and found that the samsung maintenance shop was being renovated, which, according to sources around it, had been renovated for more than half a month. The reporter then called the client service complaints hotline at shenzhen city technological development ltd., which is officially authorized by samsung, where the 805 service answered the call and provided an explanation after asking about the maintenance network)。
Project 805: we replaced the user with the original new screen of the mobile phone and requested the order from the samsung factory. If the user has doubts, he or she can be sent to the relevant national inspection department for inspection. The mobile phone maintenance policy is based on the three-pack approach of the state, which is not covered by warranty because of external pressure which causes the internal shield leak. In addition, in the case of newly replaced mobile screens, we have three months of quality maintenance if the quality of the screen is affected。
In addition, the samsung maintenance shop at the changdi torch building in hangzhou is indeed being renovated and will be open in late august. After normal operation, users can send their mobile phones to the site for further testing. If it's the quality of the screen itself, we'll help the users。
(according to a telephone call from shenzhen city technological development co. Ltd.'s 805 service, the journalist then contacted seo, manager of hangzhou, shenzhen city technological development co. Ltd.)
Manager xu: the maintenance point is now being renovated. It is recommended that after 22 august, the user resume operations at the maintenance site and re-test the mobile phone at the maintenance site, at which point we will make a clear judgement on the user's mobile phone and give an opinion on its handling. If by that time users cannot accept the outcome, and need to defend their consumption rights, our companies will also work together。
As for the user's doubts about the screen, each of our mobile screens has an encoded version, and users can look at it from the relevant national authorities. Users can also consult with samsung, which has a systematic record。
The lawyer said..
If there's a problem with the quality of the screen, the vendor is responsible for the warranty
The lawyer at zhejiang zeding law office said that it was clear from the relevant information that the leak was due to external pressure on the screen and that the brands were not insured against the leak on the screen. If there is a quality problem with the screen itself, the vendor should be responsible for the warranty, so from what is now known there is no problem with the treatment of the merchant。
In response to consumer doubts as to whether the changed screen is an old one, a check of the screen code can be made, according to the vendor。
