Yesterday, mr. Zhao stated to this newspaper that while he was supposed to have a spare phone service when his mobile phone was being sent for maintenance, the merchant refused his request on the grounds that there was no spare phone. In an interview, journalists learned that since after-sale service providers were not responsible and the citizens were not aware of it, the service clause in the mobile phone commodity repair replacement duty regulation, “if the mobile phone mainframe that can be repaired cannot be repaired within seven days, the repairer should provide the consumer with a spare aircraft free of charge”, turned into a dead letter。
Back-up mobile service is missing
Mr. Zhao explained that he had gone to the designated point of repair last week to repair his mobile phone, and that the service staff had informed him that there was no stock at the broken parts store and that it had to be transferred from beijing for about 10 days. Thus, mr. Zhao demanded backup units from service staff, according to the provisions of the rules on liability for replacement of returnable cell phones for the repair of mobile phones, but the service staff stated that the backup was not available。
The journalists then went to the after-sale service of the central ring shop, sanoquia, and asked if they could provide a spare mobile phone at the time of repair, indicating that there was no backup mobile phone service。
At the hornstar telegraph south road store, the vendor indicated that there were few spares available and that they were now available. However, when asked when there was a backup aircraft, the business did not respond。
Journalists at various after-sale service points in the branded mobile phones of nokia, som, tcl, etc. Have learned that the after-sale service providers are either not equipped or are old. Back-up mobile phone services are not available in the city due to the lack of attention and accountability of the vendor。
How uninformed are the citizens
Journalists interviewed a number of citizens at random, most of whom were unaware of the service of repairing mobile phones for over seven days. A mobile phone repairer, in a conversation, told journalists that most consumers left after having learned that mobile phones needed to be repaired back to work for more than seven days, either looking for another shop or processing。
In response, the relevant officials of the association stated that it was the business community's obligation to inform without the knowledge of the public. If a reasonable standby request is refused, the citizen may file a complaint with the department of social welfare, etc。
