Consumers complain that skywalk watches have been stopped several times, and the scale has fallen
4 repairs in 4 months
On 11 june 2025, ms. Song, at a cost of us$ 4040, purchased a mechanical watch for a space shuttle brand with an original price of us$ 5050, model t101207. 36. 031. 00 for one year。
Ms. Song told nandu bay bank that she did not wear the watch every day, and that the mechanical watch would stop without it for a long time and would need to be chained manually to get the watch back to work. She had to wear it again for a month after she had bought it, but had stopped when she found it running briefly。
As a result, on 14 july 2025, she sent the watch to the shop for repairs and the shop fixed it the following day. What surprised ms. Song was that the watch had stopped again after she had taken it back, and that on 1 august of the same year she had again sent it to repair, and that on 14 august the watch had stopped once again after a brief run, and that there had been a tumbling of the watch, “i swayed and the clock had fallen off and fell on it”。
The video provided by ms. Song shows that ms. Song shook her watch, and that part of the chart fell off and the pointer was not moving。
According to the chat records provided by ms. Song, on 20 august 2025 the merchant indicated to ms. Song that ms. Song's watch had been stopped as a result of an artificial collision resulting in damage to her watch parts, requiring ms. Song to pay $330 for maintenance。
In response, ms. Song refused to pay, and did not accept the merchant's claim that she told nandu bay bank that her watch had not hit anything, but that it might have accidentally hit the table with her hand on it, “i'll take my watch out of the bag and the store keeps saying it was an artificial collision”。
Ms. Song's chat with the merchant
Nandu bay press reporter was informed that ms. Song had subsequently returned her watch on 14 october 2025, i. E., she had been repaired four times during the four months she had purchased her watch, due to the fact that she had stopped, etc., and that ms. Song had not paid for the repairs, and that the last was in the process of doing so, and that ms. Song had requested the merchant to refund the goods, but the merchant did not agree。
On 5 november 2025, ms. Song filed a complaint against the shop to platform 12315, which showed that ms. Song's complaint had been received, according to feedback from the south sand street market supervisor in the south sha district of guangzhou city, but that the business had expressly refused to conciliate and the unit had decided to terminate the mediation. Ms. Song indicated that at the end of last year, with the mediation of the local regulatory authority, the merchant had promised to refund 50 per cent (i. E., 2020 yuan) but had asked ms. Song to withdraw her complaint, which ms. Song refused, and the dispute had therefore not been resolved。
Intern:
The watch broke for the consumer himself
A consultation was given, but the consumer didn't respond
On 17 march, the staff of the shop said to nandu bay bank newspaper that the watch had been broken by the consumer himself and that each time the watch had been repaired, the store would observe a period of time to ascertain that the watch had been repaired and returned to the consumer, “if it had been caused by man-made problems, it would have been necessary for the consumer to pay for the maintenance, but each time we had to pay for it”。
The store stated that the consumer had complained about the matter to the market regulator, that the parties had coordinated the matter in person and that it had provided the consumer with a corresponding consultation programme, but that the consumer had not replied, “we are not sure if she wants the money or not”. The shop also indicated that the shuttle watch was authentic and advised consumers to have complaints about the quality of the product, which could be reported or certified。
Skype:
Contacts with consumers and inspection of products involved
The consumer buys the store as an unauthorized brand
On 18 march, the relevant director of tissot stated to nandu bay bank correspondent that the brander attached great importance to the matter and that it had been verified by the brand owner that the consumer's shop was an unauthorized brand store and that the maintenance point was not an authorized brand repair point, and that the brander had now contacted the consumer and sent the watch。
In addition, the information note on the client action provided by the relevant manager of skyshow indicates that, on 14 july 2025, the consumer first delivered the watch, the door shop tested it as “cracking of the core” and returned to normal after the shop had replaced it free of charge. The shopkeeper concluded that, on 20 august 2025, the company's inspection determined that the internal parts had been damaged by an external collision, that it would take 30 working days for maintenance, that the consumer would require detailed detection data, that it would not be willing to travel to the skywalk site to check on its own motion, and that, on 21 september 2025, the manual watch was repaired while the watch was stopped and the watch was taken off, that the shop proposed to send the watch back to the company for testing, that the consumer would agree; that, on 20 august 2000, the company's inspection found that the internal parts had been damaged by an external collision, that the company would require detailed detection data, that it would not be able to travel to the skywalker's site to check, that it would be necessary to respond to an external request, that there was no problem and that the customer had been removed; and that the。
The person in charge of the shuttle also indicated that consumers were advised to buy at a duly authorized shop and to have access to duly authorized warranty services。
On 18 march, a journalist from nandu bay bank was informed by ms. Song that she had been contacted by ms. Song after the official sale of tseso's customer service and that she would take her watch to the police。
The skyshow brand, which belongs to the swatche group in switzerland, officially shows that the sworch group is the world's largest wristwatch manufacturer, and its operations cover the manufacture of wristwatches, jewellery, machine cores and spare parts. The group also includes swatch, breguet, omega, etc. According to the swaggy group financial report for 2025, at a fixed exchange rate, the net sales of the group for the 2025 fiscal year decreased by 1. 3 per cent to swf 6. 28 billion over the same period and net profits by 88. 6 per cent to swf 25 million over the same period。
Nddaily
Nandu bay bank news agency, feng jiaxuan
Interviewee for map
