Ms. Zhang stated that she had broken the outside screen two days before her samsung 9,300 mobile phone, and that she had found an official authorized repair point, as it was still in three packages. Ms. Zhang was told that the mobile phone was artificially damaged, that she was responsible for all maintenance costs and that only three-storey screens could be replaced as a whole. The screen was changed, but the whole process filled her with questions。
We're gonna change the whole screen
"how can the screen be replaced when it's only broken the outer layer of glass?" ms. Zhang ran several maintenance sites, but was told that only the entire screen could be replaced. She was puzzled to say that several maintenance points also admitted that the screen was fine, but said that it had to be fixed together. Ultimately, ms. Zhang spent $1,500 to replace the whole screen, which is equivalent to one third of her machine purchase price。
Response: samsung one official authorized maintenance point manager stated that only outside screens could have a negative impact on later use. He said that “the current brands typically consist of 5 to 7 major components, with screen components being second only to the main panel”. He states that the original plant's screen components were produced in a vacuum-free environment, which not only ensured protection from tides and dust, but also contained small integrated chips containing electrical circuit protection systems.”
It's not the same after the sale
"the highest of these families is 1,700 and the lowest is 1,400." ms. Zhang said that several of the repair points she had visited were officially authorized by samsung. The same qualifications, the same maintenance projects, why are the prices different? And there's a difference of $300。
Response: in response to ms. Zhang's question, the journalist called samsung's guest service, which indicated only that the specific maintenance process and costs were indicated on the website and that samsung could be verified on the basis of the customer's specific request to contact the corresponding authorized station. Journalists then looked at the tristar network and did not find any provision for the cost of repairing the cellular screen。
I'm questioning three new sets
Throughout the maintenance, ms. Zhang's new mobile phone screens were the most surprising, with some after-sale maintenance points declared uninsured and others only for one month. “why can't you enjoy the three packs?” ms. Chang is confused。
Response: according to samsung, the head of the official authorized maintenance point indicated that three packages of agreements between several prominent mobile phone manufacturers and maintenance providers indicated that consumers had broken their mobile screens for human reasons and that they could not receive the corresponding free maintenance services even during the three packages. Reporter weiwei
