People's net, beijing, 17 may (journalist jo xianfung), has an indispensable component of modern family life, where the quality of post-sale services directly affects consumer experience and brand loyalty. With increased competition in the home electricity market and rising consumer expectations for after-sales services, enterprises need to innovate and upgrade the quality of services。
On 16 may, the relevant director of the china national electronics service maintenance association, at a conference held in 2025, said that the importance of after-sales services had increased as the market for household electricity continued to develop. In the future, the domestic electricity sector should continue to strengthen service innovation and drive digital transformation to meet the growing demand for services from consumers。
It is understood that under the guidance of the ministry of commerce, the ministry of industry and information technology, and the general directorate of state market supervision, the china national electronics service maintenance association organized an evaluation of the “national after-sales power service lead enterprises”, which resulted in the selection of 105 enterprises。
According to the report published at the conference on the work of the evaluation of enterprises leading the sale of electricity and after-sales services in 2025, the total number of enterprises participating in the evaluation amounted to $6,522 million, an increase of 29. 4 per cent over the previous year, while the total number of enterprises selected for the review was 63. 990 billion, an increase of 38. 8 per cent over the previous year. This data not only reflects the dynamic growth of the after-sales service sector but also shows the leading role of leading firms in the market。
The evaluation process was described as divided into three categories: national, local and typical enterprises. The total revenue received by enterprises nationwide was 44. 6 billion yuan, of which 11. 5 per cent accounted for more than 8 billion yuan; local enterprises accounted for 12. 6 billion yuan and enterprises with an operating income of more than 300 million yuan constituted 11. 4 per cent. Among typical enterprises, 9 industries and 30 local affiliates were selected for analysis, showing strong market competitiveness。
According to the above-mentioned officials, the upgrading of services after the sale of household electricity is not only a matter of market competitiveness for enterprises, but also a safeguard of consumer rights. As a result of this review, 105 leading firms will continue to play a demonstration role, leading industries to higher standards and providing consumers with a better and more efficient service experience。
It is worth noting that, in addition to 105 after-sale service providers, the china national electronics service maintenance association has chosen enterprises with an annual operating income of over $3 million, and 88 enterprises with a potential for continuous extraction and with varying degrees of expansion are expected to grow as the focus of the next phase of the development of after-sale services, increasing the overall level of after-sales services and making household electricity consumption experiences more reassuring and reassuring。
