Maintenance quality management system
Without quality, there is no benefit, and quality is a source of credibility for enterprises. In order to create a good business image among car users, it is essential that all staff members be of the highest quality and that a quality management system for maintenance be developed to improve the quality of services. This includes the following four areas: first, vehicle entry inspection system; second, repair quality management system; third, vehicle completion and exit inspection system; and fourth, after-sale tracking services。
(1) vehicle entry inspection system
Vehicles entering a factory must regulate relevant national and local policies and regulations。
2. All vehicles brought into the factory for maintenance are inspected by the pick-up officer and the required formalities are passed。
The operator is responsible for all economic disputes arising from the fact that he/she has not done so, and he/she is liable for a fine of $20 each time he/she fails to fill out a service order。
2 record and record information and technical files of vehicles for repair at the plant。
3 the maintenance category, section and project are determined on the basis of the request for and content or self-determination of the unit (person) to be served。
4 writes the name of the main spare parts that the unit (person) agreed to replace, the expected completion date (or the date of repair), estimated working hours, etc., and is confirmed by the answer of the unit (person). At the time of the take-over price, if the standards set by the plant are not met, the loss is attributable to the driver。
3 upon completion of inspection and processing, vehicles should be handed over to the workshop for production and coordination, and the relevant accommodations should be fed back to the spare parts department in order to implement the supply of the spare parts and materials, reduce the duration of the repairs and improve efficiency. If the failure of the three departments, namely, the department of operations, the workshop and the spare parts department, as a result of which the three departments were unable to coordinate, had a negative impact on the plant, the heads of the three departments would have to withhold a monthly bonus of 20 per cent and the direct head of department 50 per cent。
4. In the course of maintenance, where changes or changes in maintenance projects and replacement of spare parts are required, in conjunction with additional work periods and costs, the team shall work with the lead officer and the vehicle operator to renegotiate with the client to determine and record the corresponding changes。
(ii) repair quality management system
1. Strengthen production quality management and introduce a three-tier system of inspection responsibility, i. E. A system whereby each vehicle, including each process, is subject to self-censorship, receiving and inspection by a team, and re-checking by a factory inspector。
Responsibilities of class leaders and masters of quality。
1 subject to the production arrangements of factories and workshops, leads and guides repairers and apprentices in the performance of production tasks assigned to them。
The team is responsible for the full technical quality of the repair of the vehicles and is primarily responsible for the quality of the major vehicles. The cause of the failure must be examined in strict order of operation. The lead or maintenance technical adviser must be informed in a timely manner of the problems that cannot be resolved during the production process. The worker must be present to understand the cause of the failure, keep a record and constantly improve his/her skills。
3. To urge the crew to take care of the client's vehicle, to keep it clean, to carry out civilized construction, to put an end to barbaric operations and to prevent damage to the user's vehicle。
A technical identification of the major vehicle in accordance with the vehicle repair manual or the repair process protocol, and a plan for the spare parts materials required for repair。
Technical data measurements for major repairs and post-processing technical data must be performed and archived。
6 responsible for full-time repair of vehicles during process inspection and self-inspection of teams, and for the verification of qualified signatures before returning to the foreman. If a failure is detected, the reasons for it are identified and the repairs are made immediately and the quality is strictly closed。
Workshop inspection is performed by a technical consultant for the lead and maintenance, and process supervision is performed by the manager of the maintenance department。
1 the technical adviser for team leaders and maintenance is the key to field production command and technical difficulties. He assists the teams in resolving production, technical and quality problems, is responsible for the quality of vehicle maintenance and strengthens the technical supervision of the teams。
2 the head of the maintenance department, in cooperation with the head of the department, supervises the strict implementation of the operating procedures of the staff of the various classes, conducts civil works, deals with technical difficulties encountered in production in a timely manner, organizes the work of personnel working in a timely manner, conducts technical and quality examinations, etc., and keeps abreast of technical points and constantly improves the skills of the staff。
Technical validation of the replacement of major components。
4 to assist teams to test vehicles on the basis of production needs, to identify causes of failure and to continuously improve vehicle repair efficiency。
A technical inspection of completed vehicles in each class was carried out, which revealed problems that should be returned to the unit in a timely manner to ensure quality, and signed to the chief inspector for final pre-plant inspection after certification。
3. In cases where the inspection of vehicles is unsatisfactory, the lead officer or team shall identify the reasons and resolve the matter as soon as possible; (b) the penalty shall be determined by the ministry of works for the loss of the reputation of the plant by a team of vehicles that are not qualified and refuse to return to work for no reason; in the case of non-responsible inspectors who do not check out of the plant and who, due to quality problems, cause loss or adverse effects on the plant, it is up to the head of the plant to decide on the disposition except for the loss of a companion. At the same time, a maintenance vehicle that is not signed by a workshop examiner (including a lead staff member, general examiner) and which causes damage or adverse effects to the plant, except for the cost of working hours, is held liable to the extent of liability。
Requirements for the repair process and means of implementation
1. Strictly comply with the requirements of the vehicle repair manual for repair and maintenance of vehicles, and there shall be no reduction of materials, no confusion, and critical areas shall be personally inspected or repaired by the major repairer in order to avoid quality errors。
2. Repairers shall endeavour to use specialized tools for decomposition and installation in such a way as to avoid damage to the spare parts as may be possible. In the event of damage to the spare parts resulting from non-compliance with the protocol, the repair quality accident, the loss of the spare parts shall be included in the cost of the class composition and shall be subject to a heavy deduction, depending on the circumstances。
3. Any repair vehicle must undergo a level iii inspection before it can be converted or removed from the plant。
4. The maintenance vehicle must be subject to a process inspection, which is carried out by the major mechanic, with the cooperation of the lead staff, to ensure the quality of each component and avoid return to work。
Iii. The warranty system
In order to ensure the credibility of our plant, a warranty system is in place for all vehicles coming to our plant under a second warranty。
1 general repair project guarantee of 1,000 km/30 days internal
2. Recovery and painting of the whole car for 120 days internal
Problems arising from the quality of repairs that arise during the warranty period, which are thoroughly analysed as repair duties, must be returned to work without conditions and be subject to forfeitures in accordance with regulations。
(iii) vehicle exit inspection system
1. Vehicle out-of-plant inspection is the final and comprehensive inspection of vehicles before they are delivered to customers upon completion of their maintenance. Relevant national and local standards and regulations must be strictly enforced, and quality clearances must be maintained in accordance with the technical requirements of the original plant, ensuring the quality of the repairs and safeguarding user interests。
2. Vehicles whose repairs have been completed must be inspected by the plant master inspectors
1. The general inspection officer must conduct tests for maintenance projects and content items, strictly report customs clearances and, in the case of non-reparable or unsatisfactory projects, order the shift team (persons) to return to work in a timely manner, and record them accordingly, before signing confirmations after certification;
2. The master inspector must record the presence of the out-of-plant vehicle and make recommendations for repairs; or maintain it in order to alert the customer。
3. Verification of vehicles ' equipment and accessories, as well as technical files, driving licences, etc., based on records of vehicle entry inspections for maintenance, timely follow-up of missing items and reporting to the competent authority。
3. Vehicles that are certified to be ready to leave the plant shall be fully cleaned and then parked in a designated area, and their driving licences, locks and all technical documents provided to users shall be handed over to the regulator。
The regulator shall inform the department and the salesman in a timely manner of the settlement and prepare documents, etc., and then the operator shall notify the user of the call。
5. The pick-up operator takes the lead throughout the repair process by sending the customer's views and requests accurately to the maintenance team and following up on the progress of the repairs; prior to the transfer of vehicles to the guest room, it should be determined that the room maintenance project has been fully completed or that it is proposed to be reinstated。
(iv) follow-up services after work is repaired
Upon completion of the repairs, the vehicle will be submitted by the clearing officer to the room services department for details of the guest house, which will, within a week, conduct a telephone tracking check of the outgoing vehicle, obtain information on the usage of the guest car after leaving the factory, and record feedback on the guest house, such as finding problems and agreeing with the owner to return to the factory, delineating responsibilities, weekly statistical telephone queries by the room services department, reflecting the situation to the leadership, proposing improvements and adjusting working methods in a timely manner。
Maintenance quality assurance system
1. Vehicles entering the plant shall be maintained strictly in accordance with the procedures laid down in the motor vehicle level ii maintenance procedure, and the requirements set out in jt/t201-95 of the vehicle maintenance process code shall be met by the vehicle leaving the plant after maintenance。
2. The system of quality assurance for the completion of vehicle maintenance at the plant, which, at the request of the ministry of transport, provides for the maintenance of the quality of vehicles eligible for exit from the plant as follows: (1), 15 days of secondary vehicle maintenance or 1,500 kilometres of travel. 2) 7 days of minor repair of vehicles or 700 kilometres。
3. Vehicles shall be used reasonably during the quality assurance period and periodically inspected, and in the event of failure of the vehicle or damage to the aircraft as a result of the quality of maintenance, the responsibility of the unit shift team shall be assigned to notify the unit of repair required for long journeys to be handled jointly or at the local maintenance plant
