Follow wifiIt's common six questions
Because of the lack of understanding of the wifis, many people meet the following six in their useCommon problemsFor example: where is the device number checked, how is it bound, what is the reason for not having access to the internet, the slow speed of the internet, etc.。
I. Where's the device number? How
Response: device number/equipment id can be found by bar code on the back of the device; it can be used to bind the equipment。
Ii. Lack of internet access
Response: there are three reasons for not having access to the internet, identifying problems and resolving them by process。
1. No signal
(a) check the correct installation of the equipment antenna (part of the model equipment antenna is fixed)
(b) it is recommended that you try again at a different location, e. G. By the window or outdoors
(c) rural and remote mountainous areas may not have 4g signal coverage or a weaker network
(d) change of base station during high-speed movement would result in equipment being delineated。
2. Unfilled, mature or not real name of equipment
Please check if the device package is valid and make sure you have a real name
3. Flows up to daily limit
Please wait for the daily traffic to be updated after 12 a. M。
Iii. Slow internet speed
Signals weak
A: you can view the signal value of the device in the public bar and, if the signal is weak, you may not be able to communicate with the server and base station. It is suggested that you change your position and try again, for example by the window or outside。
2. Equipment antennas not properly connected
Answer: check if the device antenna is loose (the antenna can be omitted)
3. Distance
Response: no more than 15 metres between the internet access device and the sidekick wi-fi and no physical wall to block wi-fi signals. This equipment is a mobile data terminal with a launch power in line with the national standard, and distance and obstructions affect wi-fi signal strength, resulting in a reduced grid speed。
4. Multiple connections
Response: there are too many connections to crowd in the flow of resources, which can be followed by a break-up of parts of the equipment to observe changes in network speed。
5. Oversaturated base station capacity
Response: you can use telecommunication or internet-connected mobile phones to test the network speed of your mobile card using speed measurement software. Please avoid the use of railway stations, airports, convention centres, sports centres and other areas in the vicinity of the concentration of people. Or try later。
Iv. Failure to connect to wifi
1. Wifi hotspot hide
Answer: you can access the public sign, click on device management, find the corresponding device, see the hotspot state, and if hidden, add wifi manually to the internet device, or open the hotspot switch to connect to the corresponding wifi。
The display in chinese is not supported by the internet device
Response: some laptops do not support the chinese-name hotspots showing that when finding wifi, the wifi name is not coded. It is suggested that the public sign be changed to the name wifi with letters or numbers, and that the modification take effect approximately five minutes after completion or restart the device。
If the device does not support viewing and changing wifi information in the main interface, it is recommended that the device's “reset” key be long and that the device be restored from the plant setting and connected to the wifi information on the back of the device. If you need to change the wifi information to connect to the device wifi, the browser that opens the internet device enters " 192. 168. 1. 1 " in the address bar to make the change。
3. Forget hot spots first name
A. Devices do not support viewing wifi information on the main interface: you can view wifi information and modify wifi information on the main interface。
B. Devices do not support viewing of wifi information on the main interface: wifi names and passwords can be found on the back of the device if no changes are made to wifi information; if wifi information is modified, the equipment needs to be long enough to press the “reset” button for five seconds so that the device settings can be restored to the facility's condition and then connected to the wifi information on the back of the device。
V. Unchargeable (with wifi products)
Response: the battery lights are often on during normal charging, and if they are not, please check the location of the usb interface for the equipment, whether it is relaxed or damaged, and if so, return to the plant for repair。
2. Extremely low capacity of equipment
If your equipment is out of power, please charge it later. If after 10 minutes the red light remains unscrambled, it is recommended that you return for repair。
Vi. Other issues
1. Why the real name
Response: on the basis of the ministry's request and the importance and specificity of the network services provided by this platform, users must agree to provide detailed and accurate personal data. The platform is required to protect the user's personal privacy data, such as identity card numbers, mobile phone numbers, and undertakes not to knowingly disclose, rent or sell the user's personal information to any third party without permission. If the information provided by the user contains incorrect information, the platform retains the right to terminate the user's use of the service。
2. How to continue the costs
Answer: enter the main interface, click on the fill centre, select the " fill balance " , then order the corresponding package with the balance。
3. Can it continue to be filled if it is not due
A: yes, the package is not yet due for a new full set and the duration of the device is superimposed。
