The shenzhen news network (journalist ho) carried out research on 20 well-known integrated electric power company platforms in shenzhen city, in collaboration with the shenzhen consumer council and the fukuda district consumer council, according to the shenzhen consumer council's tweets. Promotional activities have continued. Which of the major electric power platforms are strong
General consumer recommendations (top 10)
Number one
Nps value: 55 minutes
Second place
Nps value: 44 minutes
Third place
Nps value: 41 minutes
Fourth place
Nps value: 40 minutes
Fifth
Nps: 38 minutes
Sixth place
Nps value: 35 minutes
Seventh place
Nps value: 34 minutes
Eighth place
Nps value: 33 minutes
Ninth place
Nps value: 33 minutes
Tenth place
Nps value: 31 minutes
The nps report was jointly commissioned by the shenzhen consumer council and the fukuda district consumer council to the shenzhen quality consumer research institute。
What's nps?
Details on integrated electrical platforms
In this study, the average net recommended value of the brand of the 20 integrated electrician platforms as a whole was 31. 5 points。
The top 10 brands are: skycat, kyoto, suning yee-sung, monopoly, poaching, honey sprouts, nano kaola, amazon, and internet selective。
1-10th
11-20th
Main reasons for consumer recommendation
Consumers choose an electrician platform, taking into account the following six main factors。
Among them, “product authenticity” and “platform accessibility” are the main reasons for consumers' recommendations, with the highest rate of “product authenticity” at 72. 1 per cent。
Product authenticity
There's a lot of fakes on the internet, you can't afford to buy them? The authenticity of the products of the internet-based purchase platforms is an important factor in the consideration of each consumer network。
[property authenticity] recommendations, ranked first by easy internet selection, with 87. 5 per cent of real product recommendations; second, by iecola, with 84. 4 per cent; and third, by kyoto, with 84. 2 per cent
Portability of platform use
The ease and ease of use of electrical platforms is also a factor in the selection of electrical platforms by most people。
In this comparison [of the platform's ease of use], the top ranking is pedestal, with the platform's easy-to-fast referral rate of 72. 7 per cent, followed by easy-to-selection, with a recommendation rate of 72. 5 per cent, and the third is web-based kaura, with a rate of 68. 9 per cent。
Preferential benefits
What are the advantages of double 11, 618, various festivals, discounts on purchases, and preferential benefits from electric power platforms
If you want to buy, you have to save money
In the [concessional benefit] margin, brand preference and welfare recommendation rates rank high: 72. 7 per cent; 68. 6 per cent; 67. 7 per cent。
After-sale services
The quality of post-sales services is also critical, as internet purchases often result in the return of goods for exchange。
In the [post-sale service] matching puzzle, the top ranking was honey sprouts, with a 70 per cent recommended after-sale service; followed by the united states online, with 67. 5 per cent recommended; and the third was the bebenet, with 66. 7 per cent recommended。
Logistics services
A good electrician logistics service should be efficient and reassuring
Among the [logistics services] recommended rates for electric power stations, kyoto ranked first, with 70. 2 per cent recommended for logistics services; bebenet followed with 63. 9 per cent recommended; and the ocean terminal with 55. 2 per cent recommended。
