On 27 february, at the end of china's sanctuary, the ministry of industry and communications issued an information circular on telecommunications services for the fourth quarter of 2018 on the official icsu public service. The circular noted that, in the fourth quarter of 2018, among the users ' complaints, which mainly concerned value-added telecommunications enterprises, mobile resale enterprises, there were instances of unilateral cessation of services, poor marketing campaigns, such as beijing state american electronics ltd., and mitech limited。
According to the circular, the total number of telephone subscribers in the country reached 1. 75 billion in 2018, of which 1. 57 billion were mobile phone subscribers and 4g users continued to grow steadily, to a total of 1. 17 billion。
Regarding complaints regarding telecommunications services. In the fourth quarter, the ministry of industry and communications and the departmental (autonomous regions and municipalities directly under the central government) telecommunication user complaints received 17,752 complaints, representing a decrease of 5. 3 per cent in the ring ratio, or 22. 8 per cent in the same period, and a decrease of 8. 2 in the number of quarterly million complaints, or 3. 5 in the ring ratio, or 0. 6 in the same period. Fee disputes accounted for 39. 2 per cent and the ring ratio increased by 2. 5 percentage points; user service complaints for 39. 0 per cent and the ring for 0. 4 percentage points; and network quality complaints for 21. 8 per cent and the ring for 2. 9 percentage points。
In the area of reporting complaints of garbage information. In the fourth quarter, 23,3694 complaints of harassment of telephone calls were received from users at the 12,321 network disorder and garbage information centre (hereinafter referred to as the 12321 reporting centre), a decrease of 5. 1 per cent in the ring, although the number of complaints decreased, but remained at an all-time high. Of these, 9187 complaints of the type of telephone bombing were reported, with a remarkable increase of 171. 9 per cent. There have been 12,3678 complaints received from users of sms, representing a 6. 9 per cent increase in the ring and a slight increase in the number of complaints. Of these, 35,065 sms complaints were filed in the financial insurance category, representing an increase of 53. 4 per cent in the ring ratio, and 25,651 complaints were filed in the lottery, representing an increase of 121. 0 per cent。
Reporting on the use of bad mobile phones. During the fourth quarter, the 12321 reception centres received 1,03682 effective reports of the use of bad mobile phones, a decrease of 9. 51 per cent over the same period and a decrease of 28. 39 per cent in the ring. Through industry self-regulation, united applied stores and safety testers have been able to lower the number of faulty mobile phone applications for 264。
In the area of reporting by users of fraudulent telephone numbers. During the fourth quarter, 11,719 fraud phone calls were received by 12321 reception centres, a decrease of 18. 98 per cent in the ring. The above-mentioned reporting numbers have been verified and processed by the relevant telecommunications companies and the public security authorities have been informed of the alleged offences。
With regard to the regulation of telecommunications services, the circular stated that, during the fourth quarter, the ministry of industry and communications organized a technical inspection of applications at 47 mobile phone application shops and found that section 43 of the non-compliant software, which dealt with irregularities in the collection of user-specific information, the malicious depletion of user-related account credits, and the imposition of bindings to promote other applications, had been ordered to lay down. The above-mentioned non-compliance software involves applications stores such as 100-do mobile phone assistants, the himalayas application centre, and the network 91。
Source: “intelligence news” public no
According to the circular, the ministry also organized spot checks of 136 operations in three basic telecommunications enterprises and 50 value-added telecommunications enterprises, which revealed problems in three operations, such as incorrect customer calls and inability to provide services. The ministry of industry and communications compiled a list of user complaints in the fourth quarter of 2018, mainly concerning value-added telecommunications enterprises, mobile resale enterprises, including hainan sea shipping information technology ltd., suzhou snail digital technology ltd., and mitech limited. The ministry indicated that it had been urged to restructure the above-mentioned enterprises。
Source: “intelligence news” public no
In addition, the circular mentioned that the ministry of industry and communications had organized a spot-check of 44 internet services in 39 internet enterprises in four quarters, and that 14 internet enterprises had identified undisclosed user personal information collection and access rules, failed to inform access to updated information, and failed to provide account write-off services, which had been streamlined. These problems include live fish fights, news of the new wave, news of the internet, and voice of the yy。
The circular also mentions that the ministry of industry and communications, the departmental (autonomous regions, municipalities directly under the central government) communications administration, is responsible for the inspection of problems and violations of the legitimate rights and interests of telecommunications users, 18 of which are carried out by the ministry of industry and communications, and 14 by non-compliant telecommunications enterprises. In addition, the ministry of industry and communications organizes a cumulative interception of 24. 7 million calls from false “+86” international companies and 300 million suspected fraudulent telephone alerts using technical means such as text messaging and flash mail。
The circular stated that, during the fourth quarter, the ministry of industry and information technology had informed the telecommunications network of four issues of fraud reports, that it had interviewed 15 provincial basic telecommunications enterprises and mobile communications reselling enterprises, that it had de-characterized 11 provincial basic telecommunications enterprises, and that it had urged the relevant enterprises to effectively improve their security and accountability. (new latitude app)
