How does the consumer interests act provide for refunds?
If the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with state regulations, as agreed by the parties, or require the operator to perform obligations such as replacement, repair, etc. In the absence of a state regulation and an agreement by the parties, the consumer may return the goods within seven days from the date of receipt of the goods; after seven days, the consumer may return the goods in a timely manner, and if the conditions of the statutory discharge are not met, the operator may be required to perform the replacement, repair, etc。
Ii. Other provisions of the consumer protection act
In accordance with the provisions of the latest consumer rights protection act, intentional delay in refunding the money is subject to civil liability, and other relevant laws, regulations and regulations provide for penal authorities and penalties, which are enforced in accordance with the provisions of the law or regulations; laws or regulations, which are not provided for, are corrected by an order issued by the business administration or other administrative authority concerned, and may be subject to individual or simultaneous warning, confiscation of the proceeds obtained in violation of the law, and a fine of not more than ten times the proceeds obtained in violation of the law, or a fine of not more than 500,000 yuan, if they do not result in any violation of the law; and, in serious cases, the suspension or revocation of the business licence。
Consumer protection act of the people's republic of china
Article 48, unless otherwise provided in this law, an operator who provides goods or services shall incur civil liability in accordance with other relevant laws and regulations:
(viii) deliberately delayed or unreasonably declined requests from consumers for repairs, re-engineering, replacement, return of goods, replenishment of goods, refunds of goods and services or compensation for loss;
Article 56 provides that an operator who, in addition to assuming the corresponding civil liability, is liable to one of the following circumstances: in addition to the corresponding civil liability, other relevant laws, regulations and regulations regulate the penal authorities and the penalties imposed, in accordance with the provisions of the law and regulations; in the absence of such legislation or regulations, the executive branch of commerce or industry or other administrative body concerned may, by order, impose a fine of between two and ten times the proceeds of an offence and, if there is no such offence, a fine of not more than 500,000 yuan; and, in serious cases, suspend or revoke the licence to operate:
(viii) deliberately delayed or unreasonably declined requests from consumers for repairs, re-engineering, replacement, return of goods, replenishment of goods, refunds of goods and services or compensation for loss;
If the operator has the circumstances specified in the preceding paragraph, in addition to the penalties imposed in accordance with the law and regulations, the penal authority shall record the credit file and make it publicly available。
When most merchants sell goods, the promise given to the consumer is that the party may re-replace without reason within seven days, although more treatment is given to the consumer for the purpose of repairing the re-exchangeer for products of questionable quality, nor is it generally possible for the merchant to refund the money directly, and it would be a better solution if the maintenance was satisfactory to the consumer。
