On 24 december 2017, the public service platform for complaints and defence of electronic commerce in china (www. 100ec. Cn/zt/315/) received complaints from users about the fowl network, claiming that the fowl network order had disappeared for no reason。
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The following are the complaints sent to us by the users:
On 24 december 2017, ms. Tsang purchased goods at the flying cow network, with an order no. 201712242100478027338739。
At the time, the flying bull network had shown that the payment had been successful, but i had set up the flying bullnet again without seeing any orders, and i looked at the fact that i had already paid for the treasure, but why had the order disappeared and not been cancelled, but how could it not be refreshed
In response to a complaint received from the user, we referred the complaint to the relevant staff member of the platform for proper processing at the first opportunity, and fow network stated that:
According to the cut-off chart provided by the consumer, the consumer was ordered as a good-for-big, non-fowl-net commodity, so it was not possible to locate a good-for-good order in the flying cow system account. As a result of the fowl network's relationship with the company of big hair, the consumer could access a good-for-good interface through the fowl up on the first page of the fowl net, either by downloading the order or by downloading a good-for-fowl app and verifying that the three orders of the consumer had been issued successfully。
According to the china electronic commerce user experience and complaints monitoring report 2017 (www. 100ec. Cn/zt/17tsjc/), issues of delivery, refunds, quality of goods, cyber-fraud, internet-sale leave, return-replacement difficulties, false promotions, customer services, non-refundance of bonds, logistics issues became “the subject of complaints at 10 hot spots for national retailers in 2017 (up)”. (text/sunset)
