As the lead force in urban public transport, the kunming metro has insisted on building party leadership services and putting party organization at the forefront throughout the passenger service chain. This year, the “five ones” have seen a surge in tourist arrivals and a dramatic increase in the flow of kunming metro. On 30 april, the day of the peak in passenger flows, the main stations, including kunmingnan railway station, university town station, kunming railway station and the north motor station, peaked in passenger traffic, and significantly increased the pressure on station services. With a view to ensuring the smooth movement of passengers, effectively easing the pressure on first-line stations, and continuing to promote the deep integration of party construction with passenger services, the general branch of the kunming metro passenger transport, a party member volunteer campaign entitled “preliminary action, safe travel” was carried out, with party support and promotion services, and with practical action to ensure the safe travel of passengers。
The party built into a chain of operations, and the power fell to the front
The kunming metro passenger transport, which has always been responsible for the main industry, combines the construction of the party and the security of the metro operation, and all service measures focus on the issues of greatest concern and urgency to the passengers. This party volunteer campaign is a concrete manifestation of the deep integration of party construction and operations。
Sending all volunteers to the bus stations with the greatest pressure on the passengers, focusing on the blockages of large-flow traffic and the most frequently asked by the passengers, both by filling the lines, ensuring the proper functioning of the lines, and by putting the services on the ground, reaching the focus points, directing the passengers and carrying their luggage, with responsibility for everything, effectively addressing the distress of the passengers and making the party work truly operational and serving every passenger。
The party members are on the line
On the day of the event, the members of the volunteer service were identified as volunteers, wearing party members ' badges, followed by the station duty station chief, and filled with the most stressful posts at first。
When people arrive, they stay close to security checkpoints and vending machines, and they lead to orderly queues, patiently answer the questions of how to move, ticket prices and the surrounding scenes. When more people wait for the station, they come back along the platform, reminding everyone to stand outside the yellow line of security, to observe the gap between the station and the train, to get out of the car in an orderly fashion, and to secure the car with the station staff; when tourists with large bags of luggage, elderly people with difficult mobility and passengers with small children, they come forward and help with the luggage and the green passage。
These warm little things, sharing the stress with front-line staff, have given real meaning to the sensitive services of the kunming subway。
It's a good idea to keep it open
In order to cope with the large crowds, the party volunteers who attended the service were familiar with the site's emergency response plan, and were placed in a crowded location, such as the main access routes, entry and exit gates and escalators, to divert them as soon as there were more people. At the height of the volunteers, all were on duty, filling a single-line gap, with the main station moving at a much faster pace than in the same period last year。
During the first five-year period, the traffic at the various main stations was smooth, and there were no long periods of blockage, and many passengers said it was convenient to ask, and when they saw the volunteers on duty, they could ask, " it was much easier to go out and actually sensed a warm service " 。
As a next step, the general directorate of the kunming metro passenger transport, based on this voluntary service as a model, with the overall deployment of its superior party committee, will continue to work in a deep-rooted and empowering mode of work, promote the regularization and long-term effectiveness of volunteer service among its members, continuously complement the efforts of the service line, continue to solve problems for passengers, and make the warmth of kunming a reality for citizens and tourists as they enjoy safe and easy subway travel。
