Summary: in recent years, there has been a high incidence of security emergencies and related news reports have been very active, with growing social impact. In the event of a security emergency, the cause of the accident, the rescue situation and the accountability of the government to the person concerned are often the fermentation points of public opinion, and the high level of public interest, professionalism and dynamism of the news coverage of such incidents, as well as how security emergencies can be strengthened in the context of a new media boomLove guideAnd to deal with it, it is worth studying to convey the positive energy of society。
Keywords: security emergencies; emotional guidancePress releases
Catalogue number: g212 bibliography code: a article number: 1672-8122 (2018) 07-0051-02
I. Press opinion spots
After the accident, the three main areas of concern to society are the cause of the accident, the rescue situation, and accountability, as well as the main fermentation point where security emergencies can trigger public opinion。
1. Causes of accidents. Generally speaking, the first reaction of public opinion after an accident is whether it is a natural or a man-made disaster? Natural disasters are uncontrollable and are “force majeure”, public opinion questions are relatively reduced, and government relief efforts become “principals”, such as the wenchuan earthquake, the yangtze shipwreck, etc.; but in the case of man-made disasters, they are “human factors”, are subjective and therefore “unforgivable” and, like the tianjin bombings, shenzhen landslide, etc., the voice of ex post facto recalcitrancesive. There were also landslides and the reasons for the accident varied, and public opinion reactions varied widely. On 13 november 2015, 38 people were killed and 1 injured in a landslide in the town of yabrook, liangdu district, liang shui city. An accident investigation team set up by the zhejiang people's government concluded that the accident was an address disaster, and that relief was then a matter of public interest. On 20 december 2015, there was a landslide accident in shenzhen city, in the masonry of mud silt. Suddenly, there was no in-depth investigation of the scene of the accident, and many media started from the surface, with reports of “slides”. The ministry of lands and resources subsequently issued an official microblogging to inform the cause of the accident and to identify human causes as causing collapse. Social concerns have begun to shift from questions about landslides to discussions about the origin of the dust and the question of ex post facto accountability。
2. Rescue situation. In security emergencies, the response of government departments is often the focus of public opinion. At present, the efforts of local governments in the relief operations are well known, and press and information mechanisms are being improved. In practice, however, government relief often becomes a source of secondary distress. The failure was demonstrated by, first, the criticality and technical error of the rescue, which led to poor relief operations, such as the 2011 car accident in wenzhou and the explosion in tianjin port; and, second, the fact that the local weakness of disaster reporting had called into question and there was a suspicion of a deliberate weakening of public opinion. Thirdly, coverage of the relief process was biased, with too much emphasis on leading the relief, while less progress was reported on the incident itself. It can be said that the dissemination of disaster information has been seen as an indicator of the government's capacity to respond to disasters, and that its quantitative quality, timeliness, etc. Have served as an important reference for public opinion in assessing the government's attitude。
3. Level of accountability. In addition to the causes of major accidents, there is a general concern about ex post facto accountability, and even in cases where facts are not clear, there is a tendency to see people come forward and the corresponding responsibility becomes a natural concern. As was the case on 13 december 2017, a villager in the village of white wall, 18 miles of shop in beijing dynastyyang district, suffered a fire, resulting in five deaths and eight injuries. Following the accident, the authorities quickly launched an accountability process, which could be described as “bombing”, the new kyoto newspaper, accountability for self-building fires in beijing, the chief of the security section was opened, phoenix news, beijing dynamite fire investigation bulletin: seven persons were held accountable ... The media and society's concerns about accountability for the accident were reflected in widespread reports. Indeed, the “level” of government accountability is also an important reference in public opinion's interpretation of the government's commitment to reflect on the accident. Of course, the public's expectation of government law enforcement capacity and oversight of implementation is behind this display。
Ii. Special features of love
Public opinion guidance on security emergencies requires a comprehensive understanding of the characteristics of such incidents in order to propose solutions. In general, security emergencies are characterized by:
1. Social attention is high. Security emergencies are one of the social risks most at present of concern to the population, and uncertainty about their specific development can significantly reduce the public's sense of security and thus generate high levels of social concern. This was fully reflected in the explosion in tianjin port in 2015. Following the accident, the information was quickly disseminated among the major new media platforms and there was a sharp increase in social interest. The risk of secondary explosions and the extent of contamination, as well as the risk to the health of the surrounding population of chemicals left behind as a result of the explosion, would be significant. Various kinds of fears and questions have clearly broken the “standers” mentality of the general public in safe production accidents, many of whom consider themselves as direct associates of the accident disaster. Therefore, the high level of social attention is a characteristic that requires special attention in the direction of the work of the human heart。
2. Be professional. Security emergencies often involve many areas of specialization, such as security risks, professional emergency response, etc., and public confusion about the causes of accidents is largely due to uncertainty and unfamiliarity with professional issues. This was the case in the case of the sinking of the hobei-sult of orient on 1 june 2015. 442 people died, and public opinion blew up when the investigation report was published. According to the incident investigation team, while the cruiser orient star sailed to the yangtze grand mau waterway, it was hit by a storm surge and, despite the corresponding measures to stabilize the ship against the wind, the storm continued, with the maximum wind pressure being pushed more than twice as hard as the maximum wind resistance of the passenger ship, and the ship was tilted towards water and turned over within a minute. Most of these explanations were heard by the general audience, and the first-time coordination of leading and authoritative experts from the relevant ministries, such as the ministry of transport and communications, and the interpretation of professional issues such as the cause of shipwrecks and the measures taken to recover them, considerably reduced public questioning of events and stifled the source of rumours。
3. Dynamic. Major emergencies are often complex, and events generate many uncertainties over time. If the truth is not made public in a timely manner, rumours will fly and even affect the course of events. In the aftermath of the “8/12” super-fire explosion in tianjin, the news was launched at 00:41 in the morning. Within the next 24 hours, 58 consecutive articles were posted on the twitter platform to provide an update on developments. Within the next 10 days, the incident was presented in all its aspects with 211 intense reports from the news watch. By explaining the causes of accidents, promoting safety awareness, and following up on accident rescue, public attention is directed to the factual level, thus stabilizing the situation。
