In recent days, users have been showing that, when the united nations office for project services was engaged in withdrawing its broadband operations, the office had requested a return of the “baby cat”, and that what consumers had originally thought was a “rent”, which would cost $200 or more if it were not found. A survey of beijing youth journalists found that, in addition to connectivity, mobile, telecommunications and gohua cable have similar problems with users. In the second-hand market, however, there was a correspondingly large number of “de-net-specific” bare cats at a price of $25. Users indicated that many users did not know exactly what the contract was about when they did business, that there was a lack of understanding of whether hardware such as a cat, a roof box was a gift or a lease, such as the price of the lost compensation, whether the fee was a installation fee or a deposit, and that staff were deliberately vague about the terms of the contract for marketing purposes, which led to continuing problems when the broadband was withdrawn。
Phenomena
A lot of people say, "the broadband must be down."
Recently, the user-painting lady has reported that she has encountered a “scrambling incident” when withdrawing from broadband. She stated that she could not find it when she moved, and that when she went to the office to get out of the network, the staff member stated that “the loss of the equipment required compensation for over 200 dollars” and that she was even glad that she was not a gigabytes of broadband, “or else it would be more than 700 dollars”。
The user, mr. Zhang, had a similar experience when he told the north qing newspaper reporter: “i had broadband connection in the rented house, and then i asked for a bus stop because i had to go abroad and asked to return the cat. I said i left the cat to the landlord, thought it was a gift, and i couldn't go back to the dress. When i returned home, i found out i was on a "blacklist" connected to no business."
Chinese telecommunication and goohua cable users also say they suffered similar things: “when it comes to the cat alone, the ads say it's open as long as it's available, it's rent-free, but when it's bad, you are asked to pay to replace it, and when it's back”. “it is only when it is lost that the roof box is not given. When the business starts, it says it's a gift, it's a rent, it's a loss.”
Back-to-back market, there's a denetized optical cat top box
“observe business in a very good manner and cease to operate”, a survey of north qing newspaper journalists found that there were not a few such cases, that users were dissatisfied with the fact that “the matter was not clearly communicated to them at the time of processing”, and that operators did not clearly inform users about key matters in order to market broadband in advance, including what hardware and equipment were to be returned when the order was withdrawn, how long was the term of the contract, whether the deposit was paid or the cost of installation, etc., resulting in the user being “untouched” and the payment of an “ingratious sum” when the order was withdrawn。
In some second-hand platforms, even a number of bare cats, roof boxes, etc., sold specifically for return to the office, have emerged at very low prices。
"fullback cat top box, full accessories, telecommunications mobile, guaranteed offline! " a businessman told north qing newspaper reporters that a top box of $29 containing top boxes, remote controls, power lines, all high-resolution accessories; a cat kit of $25, including cats and power; and a top box of $50。
According to the merchants, these goods are bad and cannot be used for their own use, but to take them off the net “ensure that there is no problem, that you will confirm receipt of the goods after you have successfully withdrawn”。
North qing newspaper journalists have seen a large number of businesses selling “offline cat”-like businesses, as well as a large number of them, and a store has already sold thousands。
Investigations
The operator called the equipment “rent” to be returned
As a result of sales, many users wonder whether the equipment that they promise to “give” when they enter the network is legally “give” or “rent”? The north qing newspaper journalist, in his capacity as a consumer, called a broadband expert and asked, “how does broadband work, and will the cat be given?” the other side repeatedly said, “we'll give you the cat and the box, and you'll pay the master an installation fee” and did not mention whether it was a gift or a rent. In order to clarify specific policies related to the withdrawal of broadband, north qing newspaper journalists have approached their respective call operators。
According to the beijing connecter service to north qing newspaper reporter, “purple cats are rented free of charge to users and are returned to the office if they are engaged in broadband re-ordering” and the contract period is three years to the user and, if lost, to $200 or $400, depending on the type of cat。
The beijing mobile passenger service indicated that both the cat and the roof box were to be returned at the time of the broadband withdrawal, that there would be no need to return if the three-year period was completed, and that the loss would require compensation of $250 and $220 respectively。
Beijing telecom services told north qing journalists that skin cats were hired free of charge to users, but were returned to the office, regardless of the duration of the contract, and 300 if lost。
In addition, beijing goohua cable service personnel returned to the north qing press and, in case of withdrawal of cable television operations, had to return the roof box, and if they were to be awarded compensation in accordance with the time limit, over five years would have to be paid in the amount of $200, over two to five years in the amount of $400 and over one to two years in the amount of $600。
Recovery
There's not a single word for the deposit installation fee
In addition to the question about the pussy pussy, a number of users have indicated whether they pay a deposit or installation fee for their own business, and have not been informed clearly, leading to difficulties in withdrawing their reservations。
Ms. Wang stated that she had contracted a broadband connection in november 2021, when staff said that barecats were hired free of charge, but had to pay a $200 deposit, which could be recovered by returning it later. According to ms. Wang, “it is a normal rule to rent a deposit, and it is accepted”. However, when i went to the office in march of this year to return the cat, the staff member also claimed that the money previously paid was “installation costs”, not “a deposit”。
Ms. Wang also indicated that when she was in the broadband business, the staff did not provide her with a deposit certificate. However, when she contacted the office to withdraw from the network, the on-line passenger service had been asking her for a deposit, without a deposit; the off-line staff had said that there was no deposit, and that the former operator, who had been a member of the union, had to be found to return. In the end, ms. Wang returned the cat and the deposit was not returned by the office。
So, is the fee paid in the process a deposit or installation fee? The north qing newspaper reporter called the beijing chase office and received a response stating that, at present, broadband operations generally require only $100 for installation and that, without a deposit requirement, the office would rent to the user router light cat one aircraft free of charge and return the one aircraft to the office when the net was withdrawn, but that the specific charges would have to be made at the request of the regional office。
However, when north qing newspaper journalists again called for a passenger service, asking for inconsistent statements about the deposit on the line, the client indicated that, since broadband operations on the line were subject to a deposit that could be refunded when the cat returned, the outstanding deposit might be due to a lack of three years, specifically requiring him to visit the below-line office. It is clear that there are inconsistencies in the statements that connect an operator to different customers and that it is no wonder that consumers are confused。
Analysis
It's not reasonable to be a cat
North qing newspaper journalists have learned that the total number of broadband subscribers in the country currently stands at 614 million. According to open ministry of industry and communications data, fixed broadband access users increased steadily in the first half of 2023, reaching a total of 614 million fixed internet broadband access users in three basic telecommunications enterprises by the end of june, a net increase of 2. 46 million since the end of the previous year. At the same time, there has been a steady increase in income from fixed internet broadband operations, with three basic telecommunications enterprises earning $13. 1 billion, an increase of 6. 3 per cent over the previous six months, to complete internet broadband operations. With the steady growth of fixed broadband access users, the relationship between operators and users has become increasingly important for the sound functioning of the communications economy。
In the course of the investigation, north qing newspaper journalists noted that, in the course of prior operations, users had to look closely at the agreement, with three points requiring particular attention: first, the need to ascertain whether the food package contained an optical cat, a roof box, cables, plugs, etc., and whether physical equipment needed to be returned when offline; second, the need to know whether the price charged was a security deposit for the rental of hardware or a one-time installation; and third, the need to maintain invoices, receipts, etc., to avoid the loss of complete information in the case of back-off。
So, is there a problem with the operator's approach? In the view of chen weejiang, deputy secretary-general of the chinese society for the study of the abolition of law, ordinary consumers would treat catlikes as “gifts” rather than “rents” in the eyes of the operator because the operator did not exercise his obligation to “notify”. He stressed that operators must ensure that consumers are fully informed in advance, and that when opening, consumers are informed of the return of these commodities, preferably by giving consumers the option of renting them, or else they may be suspected of violating their “right to know”。
The independent telecommunications analyst indicated that there were indeed problems with the return of barecats, and that much of the money was not a deposit, but a installation fee. In addition, barecats are free of charge and do not have to be returned after a certain period of time, but the first is not clear for most of the time; the second is that when a flat cat is required to bring all the attachments, some cheap accessories are not in use and the user is unable to find them. It was suggested that operators should focus on the “life-cycle” management details of broadband users, and of home-based package users, giving users a sense of belonging, otherwise some of the details could give users a sense of being “set up”。
