In recent days, a dispute over the return of goods from the electronics company was successfully resolved through a “police exchange” mechanism at the joint town police station of the kashan county judicial department of heilongjiang province。
Refunds, deliveries
In mid-july, zhao chiu purchased a water heater on an electrician platform. Following the order, zhao changed his mind for personal reasons and applied for a forced refund directly through the electrician platform, which agreed and completed the refund operation in accordance with the rules, without adequate communication with the merchant. However, the vendor did not receive the platform's refund notice in time to send the water heater to zhao's receiving address in accordance with normal procedures. Zhao refused to accept the goods on the grounds that they had been refunded, while the merchants considered that they were in a normal position to deliver the goods and should not bear the costs of the return and related losses, which led to a dispute between the parties. Zhao and the merchants have failed to communicate with zhao and have called the police。
Police docking, collaborative investigation
Upon being told by the police, the civilian police officers of the kitchen police station of the kasan district police station arrived at the scene. As a result, the civilian police became aware that the dispute involved complex legal issues, such as the rules governing the electronics trade and the performance of contracts, and that it would be difficult to resolve it once and for all through security mediation alone. As a result, in accordance with the “police interface” mechanism, the civilian police promptly contacted the mediator of the beijing judicial institute and invited professional people's mediators to join in the mediation process. The kitchen judicial institute immediately appointed a mediator to the scene. Upon his arrival, the mediator worked closely with the civilian police to reassure the parties, on the one hand, and, on the other hand, to examine in detail the records of the transactions on the electric power platform, the records of the refund process and the shipping certificates of the merchants, on the other。
Reconciliation through consultation
During the mediation process, the mediator disseminated to both parties the relevant laws and regulations governing the electronics trade and the basic principles of contract formation and performance. It was made clear that zhao had been somewhat negligent in applying for a refund that complied with the platform's rules, but did not communicate with the vendor, which had made the delivery without confirming the status of the purchase order, and that it had made its own mistakes. In terms of reason, the mediator moved to persuade the parties to think differently and to understand each other's difficulties。
After several hours of consultations, the parties reached a settlement: zhao refused to receive the heater, the heater was withdrawn by the seller itself and the buyer's refund was completed, the transaction between the parties was concluded, the costs of transportation were borne by the merchant, who apologized for the inconvenience to zhao. The parties entered into a mediation agreement on the spot and expressed satisfaction with the outcome of the mediation and no longer held each other accountable。
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