In order to improve the access of the population to the epidemic and to solve the problems of productive life of the population in a timely mannerChongqing cityA total of 745 hotlines have been opened, through open access to cities, districts, streets and the media online and offline channels。
There are difficulties in calling the 12,345 government helpline 24 hours a day, and direct calls to the municipal authorities, district districts, streets, communities and halls for advice and resolution of complaints during the epidemic。
At the same time, the city of chongqing has regulated the process so that people's complaints about the epidemic can be handled more quickly, effectively and better. (c) make it possible to respond to each item and to achieve results and effectively address the problems of the population。
In order to ensure that people's demands are handled effectively, the city has also set up an integrated hotline service unit and a hotline service supervision unit. Information research and supervision on the access, processing, response and satisfaction of the population to the various units ' hotlines to detect problems and correct them in a timely manner。
