Over the years, the term “assassin” has become a popular word。
Consumers can buy ice cream, meet the priceless “sick-cream assassins”, stop the tourist, meet the “stop assassins” for more than 31 hours, charge more than 640 hours, go out to eat, and meet the “meal assassins” for eight bowls of rice and 90 bowls of rice ... Today, the phenomenon of “assadors” penetrates the area of household electricity repair。
It's been a long time since electrical maintenance
In recent days, the new people's evening newspaper has reported an “outrageous” incident. The 70-year-old sherber, who lives in xue, shanghai, received an electric house maintenance bill called “air-concentration cleaning $50-60” and declared “a 50% discount on maintenance costs for elderly people over 60 years of age”, but after the elderly had made an appointment for air-conditioning to come to the door to do so, it went on and on。
The maintenance staff was supposed to clean the air conditioners on the surface, but in the process the elderly were induced to say that the air conditioners were not cooled because of the lack of refrigerants, that one had to add eight atmospheric pressures, that one had to charge 120, and later that the air conditioner had to switch to the charge module and one had to charge 380。
Originally, cleaning air conditioners cost only $200 (50 + 50 for labour) but the elderly eventually spent $2,400. When older people asked for market prices, they were stupid, and it was only $90 for 3 kg of refrigerant。
After the incident became known, there was an online outcry。
Many netizens shared their experiences of being buried, some indicating that searching for a branded after-sale service phone on a search engine had resulted in over a thousand cases of air conditioners being buried in the name of “system failure” alone; others claimed that 58 of the city's repairers had washed 70 pieces of air conditioners and could not be opened in the afternoon; and others claimed that they had cleaned the oil-smoking machine, which had been agreed upon for 100, but had collected more than 400。
Domestic electricity maintenance traps are not only in the areas of air conditioning, smoke, etc., but television is also “a disaster area”。
Previously, there had been a video outlet by a friend of the internet, a 2,700-dollar television set purchased by himself, and after an unexpected breakup of the screen, contacting the official customer service maintenance of the brand, who had been told that it would take $4,600 to change the price。
If the price of changing screens is exceptional, it's a "fuckin' open door" and an "unbelievable home"。
A while ago, on the vibrating sound, did the blogger @yuya eat enough to share such an insane thing。
According to the blogger, her television had recently been contacted for maintenance because the blue screen had been unable to access the system. Upon inspection by the maintenance staff, she was informed that she would change the main panel at a cost of $600-700. Because she thought she was expensive, she bought a flash drive on the internet at $10 and a system upgrade service at $15, but she fixed the television at only $25。
As a result of this, more than 47,000 comments were drawn, almost simultaneously questioning the television brand and the “aggressor” phenomenon of house maintenance。
In addition to the lack of major medical repairs, consumers encounter repeated, repeated “bad things”。
During the previous period, a consumer had reported in a black cat complaint that he had purchased a brand-name television on 1 november 2020, and that there had been frequent automatic restarts/disconnections that could not be turned on in august 2006. During the quality assurance period, official maintenance of the brand indicated that this was not counted as a three-year guarantee. The consumer had to spend $704 on maintenance, but less than a year, the same problem had arisen in may 2023, and the other had to charge the same maintenance costs。
In the view of the consumer, a television station of less than $6,500, which is constantly being repaired and charged, is a real crime。
In fact, the disruption of household electricity maintenance has long been a hotbed of consumer complaints. Electro-technology inquiries into complaints from black cats revealed that there were 5468 complaints about television maintenance and 5184 complaints about air conditioning maintenance. In addition, refrigerator maintenance and washing machine maintenance were as high as 2,933 and 2457 respectively。
How hard is the home power repair trap
In the compilation of mass complaints on household electrical maintenance, electro-technology found that such traps can be broadly classified into four categories:
1. There is a proliferation of repairs and limited official maintenance sites。
Although brand manufacturers have official maintenance sites, surveys have found that, as rents rise and operating costs increase, branders tend to have much fewer maintenance sites than stock repair sites, with some brands having even one or two formal after-sale maintenance sites in one municipality。
At the same time, some of the silos are used to fake official sales, which makes it difficult for consumers to find official maintenance, which, if found, is forced to fall into the trap of a bad businessman because of the long waiting period。
Previously, it had been reported that ms. Ningjie's home had broken down and that the phone had been defrauded for thousands of dollars after the internet search for 400. Ms. Lu paid $800 for the door-to-door fever revision, and the maintenance staff requested an additional $1,600 for replacement parts. It was not expected that the repairs had not been completed and that the telephone had become empty after the sale。
2. Untransparent prices and high-priced “assassins” frequency out
“specific price-fixing” should have been the basic business behaviour norm, but in the area of home-based electricity maintenance, price volatility has long been a persistent industry。
A search of everyone's brand shows that only a small number of brands currently on the market provide detailed lists of maintenance fees. In contrast to other brands, the maintenance prices of most brands are either unclear or relatively slow。
For example, gwig has also provided guidance on the charging of fees for minor, medium and major repairs for out-of-service maintenance projects on his official web site, but the rate is still in 2021。
It is because of the lack of transparency in prices that the home-based electricity repair chain has given maintenance staff the opportunity to take advantage of the harsh “slaughterers”。
Recently, after discovering that two gacs were not cooled at home, netizens song contacted an electric maintenance service company through a web search. When the contact was made, he said, “it was not expensive to fix it, it was only $500,” but only after the maintenance, it was discovered that the door-to-door fee + maintenance fee + fluorine charge was as high as $5160, so song realized that the so-called $50 was a price for a pressure unit, freon. And then when song gave it to the government, he was told that the fluorine was free
Three. Over-maintenance. Watch the dishes
The maintenance of home electricity is a more specialized area, touching the knowledge blind areas of the vast majority of ordinary users. Another problem arising from this information asymmetry is over-maintenance and induced maintenance, i. E. Unsickness and minor illness。
In march of this year, an internet friend, li fei, found out that his family had been using a smoker for years and found a maintenance company in the same town. When the maintenance staff came through the door, they said there was a problem with the pipe, and that the pipe had been installed, at a cost of $300 to widen the pipe. The maintenance staff then bludgeoned that it would cost $1,600 to install an anti-reversible valve that would withstand high temperatures and oily smoke。
But even if li were to spend more than 1,600, the smoke machine could not be used properly. He only found out on the internet that the pipe was only $20, and the most expensive anti-rebel valve was $100, while he spent $1,600 for nothing and became a “grand wrong”。
4. Illustrative price markup
In house electricity maintenance, the price miscalculation is a common slaughtering routine. In the face of small white users, many maintenance sites usually use low-cost maintenance as a brake, and prices tend to increase exponentially once the maintenance staff comes through the door。
Before, on the shivering, @lily helped out with a show about the price of home electricity repair. In this programme, the maintenance staff promised $550 to fix the television, but after the inspection and removal of the television, the seller called and stated that the television screen was broken and maintenance fees rose sharply to more than 2,000。
I fear that anyone will be worried about the maintenance of electricity at any price。
The question is, even though the disruption in household electricity maintenance has long led to consumer grievances, why is the disruption in household electricity maintenance not being resolved? This brings to mind the emergence of the “assassins” phenomenon of household electricity maintenance and the root causes of the difficulties in addressing it。
What's so hard to figure out
From the perspective of the comb, the wallet of the consumer of electronics maintenance, the assassin, has two roots:
One is information asymmetries. Asymmetric information on prices, which leads to excessive fees and price increases, asymmetric information on web sites, which leads users to seek official sales, often leads to maintenance, and asymmetric information on expertise, which allows users to be left to unlucky businesses and waste money。
The second is the distribution of benefits. In recent years, hardware profits have generally declined among power producers, relying only on member services, software and advertising, and the opening of more after-sale outlets and replacement parts will create greater resistance to the growth of earnings and profits. As a result, it has become a general choice for brands to contract out to third-party companies, either objectively after the official sale。
In the case of maintenance staff, lower wages, difficulty in meeting normal living costs for maintenance and services, and the fact that a portion of the fees is charged to the company, lead directly to the phenomenon of “wiping and collecting more money” in home electricity maintenance。
Today, household electricity maintenance is already in a vicious circle. To change the current situation, it is not a day's work, nor the responsibility of one party, but rather the need for long-term farming。
At the brand level, it is clear to any responsible brand that enhanced after-sales services, improved after-sales outlets, expanded post-sales teams and enhanced post-sales management will not only reduce some disruptions in household electricity maintenance but also contribute to long-term brand development. However, nai ho branders have had to choose to ignore them in the face of an extremely long post-sale service cycle, rapidly increasing post-sale operating costs and declining hardware profits。
It is in this context that, perhaps for brands, a more sound approach may be a gradual improvement. For example, in the case of autonomous maintenance services, more transparent mechanisms for the disclosure of price information are in place; in the case of maintenance, more knowledge is available; in the case of home-based electrical maintenance, more stringent standards and controls are in place。
At the regulatory level, the domestic electricity industry and the relevant regulatory authorities should further strengthen the auditing, screening, cleaning and repair of the buildings to protect the interests of consumers。
However, at a time when the market environment for home-based electricity maintenance is complex, both in terms of brands' efforts and regulatory efforts, it may be difficult for some time to deal with this persistence, since as long as the low-income problems of home-based electricity maintenance practitioners are not resolved, the chaos may persist。
So how can consumers avoid a lot of household electricity repair traps? It is feared that consumers will have to learn about the mine-scrambling strategy, insist on not selling poorly-recognised brand products, force brands to perform after-selling services, and, if they have problems, find a good habit of dissociating from the loss of rights and interests, making it difficult for unsuspecting third-party maintenance agencies to do so。
Electrotechnology (www. Diankeji. Com) is a leading information medium focused on the global tnt industry。
As the winner of today's first green cloud, 100-plus project, the digital author of 2019 degrees, the most popular author of 100-degree technology, the cultural author of 2019 dog searches and 2021-quarter influence creators, he has been awarded many major prizes, such as the best industry mediaman for fox searching, the beijing quarterly army for new media entrepreneurship in china in 2015, the luang luming experiences award for 2015, the china new media entrepreneurship finals quarterly army, and the 2018-degree dynamic annual red man。
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