When the broadband comes to an end, i find that a lot of people open the operator's app, see the "one-key renewal fee" and then talk about it, and that's it, and people spend more than $600 a year. It's not that the operator doesn't give the old user a discount, but it's that he wants it on his own initiative — i'm using the big white language today to tear down the money-savings and pit-shield points, all of which are practical details that can get to the ground, and you do what you have to do, and make sure you don't waste money。
First, understand first: why does the old user always cost more than the new user
Before talking about the cost-saving steps, one key question had to be drawn: it was not the operator's intention to “hole” old users, but rather their operating logic was to “renew the vulnerability”. The new users have a low-cost package, a first-year subsidy to bring you in; but if the old users don't ask, the system will accept that you “will continue to spend” and will naturally not push the offer to you。
I know a friend who's served as a customer, and he told me about a small internal pattern: “the system does not give extra privileges to older users who are willing to maintain their fees; but just ask if there's anything cheaper, we have to call out the exclusives”. So the core says, "don't be a silent old user, talk to the guest, and get a discount."。
Ii. Old user's 500-step 3-step exercise, every step with details
I've tried these three steps myself, and i've helped mom and dad run them -- down from the $139/month package to $99, and raised 300m broadband free, saving $480 a year. You follow the order, don't jump, there's inexhaustible details at every step, and there's a possibility that you won't get the best。
Step 1: check your own set and mark "invisible consumption"
Don't rush to get a customer's uniform and find out for yourself whether it's worth anything. Following the following steps, you opened up your broadband operator, app (telecommunications is a “telecommunications office”, mobile is “china moving” and connected is “china connectivity”):
“my” at the front page, looking for “business already done”, after finding the broadband suite, three messages are recorded: how much is the actual monthly deduction, how much is broadband (e. G. 100m or 200m) and whether there are cell phone numbers tied (how much traffic and the length of the call is included)。
A further “bill check”, looking at the details of the last three months, focuses on “value-added services” — such as “home cloud storage” callers for “high-resolution television members” — which may have been added by default to previous packages and are now not simply wasted。
This information is recorded in mobile phone memos, such as “129 yuan per month (including 15 yuan television membership), 100m broadband, tied mobile phone numbers (10g traffic)”. The purpose of this step is: when you talk to the customer service, you can tell your story, not “show the favors”, so the client service will find you a solution。
Step 2: call for hand-carrying, not to mention “renewal costs”, to say “want to change the set”
This is the most crucial step, and many people are talking in the wrong way and not getting a discount. Remember: don't make automatic voice calls, switch people directly — press 0 after 10,000 dials, move 10086 to 0, connect 10010 to 0, and wait for 1-2 minutes patiently to connect。
And don't say, "i'm going to renew the fee," to say, "hello, my broadband is about to expire, and it's now $129 a month, and it's kind of expensive to see if there's a cheaper package, or if there's a drop in the price?" in this case, the customer service knows that you're not asking for it, and it's on its own。
Why can't we say "renewal"? Because “renewal” means “you must continue without extra benefits” and “you want to change the package” means “you may have to transfer to another operator and retain you on a preferential basis”. Here are three details to note:
1. The first offer of service is not granted immediately. For example, the customer service says, "can it be reduced to $119 a month," and you say, "is 119 a little over-budget, and i heard that my friend's co-love is only $99, can you apply for it on your side?" most of the time, the customer service will look again and give you a better idea。
It is important to clarify the “concessional validity period”. For example, the customer service says, "30 dollars a month," and you have to ask, "how long can this drop last?" a year or two? Will it automatically rise back to the original price after maturity?” avoid a situation where “only three months down, and then a surreptitious increase”。
Do not hang up on the telephone if the guest service says “no discount”. You can say, "well, then i'll think about it, and i'll probably compare the other operators' packages," and normally at this point, the customer service says, "i'll get you to the exclusive preferential route," or "i'll call you back within 24 hours," and the subsequent offer is usually more generous。
Step 3: compared to the "older's exclusive integration package", more cost-effective than single broadband
If the offer is not satisfactory, ask: "do you have a broadband+cell+television package for old users?" the three main operators now have such a package, and older users are cheaper than new users — because operators prefer to keep “long-term users” and not want you to go elsewhere。
What's "comfort package"? In short, the “package price”: it's cheaper to tie broadband, mobile phone numbers, and television members together to calculate the total price than a single broadband + single call. For example, a single 100m broadband is 80 yuan/month and a single cell phone number is 59 yuan/month, adding up to 139 yuan; but a combined package may be only 99 yuan/month and sent to television members, and broadband rises directly to 200m。
In comparison, keep an eye on three points, not just the price:
1. Whether broadband speed is sufficient. For two or three people in the family, it is enough to watch videos and brush a cell phone; for more than five people, or to play games and download big documents, it is necessary to choose more than 300 m, so that it is not too slow to choose with the money。
2. Sufficient traffic and telephone traffic. For example, if you use 15g traffic per month, 20g is enough for the package and too much is wasted; if you call your family regularly, you have to see enough minutes to avoid extra deductions。
Are there “compulsory tied services” in place? For example, there's "wifi" video member in the package, and if you don't need it, you ask the guest service, "can we get rid of it and lower the price?" some services could be cancelled, with an additional savings of $10-20 per month。
Three, six “money-sniffing pits”, one for a year, to avoid them
A lot of people didn't find the discount, they did the rest of the work. These pits are the operator's “route”, and you can hide from them if you know them in advance。
Pipe 1: the default "auto relay" for the ap resuming page must be cancelled
A box on the page will say "auto-renewal fees for expiry, easy and fast" at the time of renewal of the app, most times by default. Don't touch it! Once you're done, you're gonna have to take the money from a bank card or a micromail that you're bound to, even if you want to change the food set or change the operator, you're gonna have to cancel the automatic renewal fee, and you're probably gonna have to take it back。
How? At the time of renewal, the page is drawn to the bottom, the "auto relay" option is found, and the "auto relay" option is removed manually; if you do so, you go to the "my" of the app and look for "pay management" and then "auto relay" and turn off the automatic extension of broadband。
Pipe 2: "free upscaling broadband" with a "maturity markup" that must be clarified
The customer's uniform told you “to raise 100m to 500m free of charge”, not too soon — there might be a “time trap”. For example, the customer service would say “one year of free upgrade”, but not “an extra $20 a month after a year”, and when you are used to high-speed broadband and do not want to fall back when it expires, you would have to spend more。
So whether the client says “free promotion” or “free delivery”, you have to ask three words: “how long does it last?” do you want to spend money when you're due?” write down the answer, and if you don't want to spend money when you're due, contact the customer service down a week in advance, and don't wait for the money to be withheld。
Pipe 3: the default addition of "value-added services" at the time of renewal must be checked before the next order
At the time of renewal of the ap or office, the order may implicitly add “high-resolution television member” “home cloud storage” services, with an additional deduction of $10-20 per month. If you don't use those services, it's a waste of money — like your tv is connected to the top of the machine, and you don't use the operator's tv members — it costs money。
How? Before making the order, you must order the order details and look at the services in it as follows: if you do not need to “cancell” or “remove”, for example, by removing “high-resolution television members” without television and “home cloud storage” without cloud storage。
Pipe 4: say, "no new user set-up, no old user." go on
You saw a new user doing broadband only 60 yuan/month, and you asked for $100 to be a guest, who said, “no, no, no. Don't believe it! It's a "discretionary pricing" for the operator to spend more money on the old user, but most of it works if you keep talking。
And you can say to the customer, "i see the 60-dollar month package on your app, which is the same as i am now, and i've been using your broadband for five years. How come old users are more expensive than new users? Can you get me a switch to this set?"。
Pit 5: “more days” for early renewal, not too early, three days before due
For example, when your broadband 10 expires, the number 1 goes on -- the system starts with the first, and it costs you 10 more days, which are still in the old cycle, and it's nothing。
So when's the most appropriate time? Three days before due. For example, the expiry of no. 10 and the continuation of nos. 7-9 are neither delayed nor costly. If you're worried about breaking off the net after expiry, you can say in advance to the client: "i want to renew the fee three days before the expiry date, can i make sure that it doesn't break?" the customer service will make a note for you to keep the net running。
Pocket 6: if you want to be a new user, why don't you talk to the old operator
It was felt that “the write-off of old broadband and its re-establishment as a new user would save a lot of money”, which was unnecessary and problematic. First, the write-off of broadband is to go to the office and carry an identity card, with a deposit of $100-200 in case of damage to a cat or a roof box, and second, it is not convenient to wait for the master to come to the door for installation, one day less and three days longer, without internet access。
More importantly, the operator is now well placed to “replace” — if your mobile phone is tied together with the old broadband, it may not be useful to cancel the cell phone, or if the new user is not given a discount when the operation is reopened. So let's talk directly to the old operator, so long as there is a firm attitude, the benefits will not be less favourable than the new users, and there will be no need to make a difference。
These two categories have additional benefits
In addition to the above methods, two categories of people receive additional benefits, which many do not know are wasted。
Category i: retired seniors, low-income households with “exclusively low-cost packages”
There are now three major operators that have discounts for retired elderly people (men over 60, women over 55) and for low-income households, such as the "silver package" - the 50m broadband is only $30-40 per month, which is half as cheap as the usual package. It also provides basic television services, enough for the elderly to read the news and short video。
How? Carrying identification cards (retired seniors with retirement certificates, low security in low-income households) and going to the office to find a staff member who says, "since a silver set/low-privileged broadband", the staff member will verify it for you and it will be possible to do so. If the elderly are not able to move, they can also have their families acting as their deputy, bearing in mind the identity card and family book of the deputy (proved kinship)。
Category two: older users whose cell phone numbers have been in use for more than five years and whose loyalty can be reduced again
If your mobile phone number has been in use for more than five years, and when you talk to your client, don't forget to say, "i've been using my cell phone for eight years, have i been using your family's services to give you any more discounts?" many operators have a "number loyalty reward" — the longer it takes, the more it takes, the more it takes, the extra $10-15 a month, the extra $120-180 a year。
Five, three more things. Don't let the money go
All preferences are to be “evidenced”. Whether it means a reduction in the price, an upgrade or a credit period, it must be on paper, or it should send the concession to your phone (e. G. Text messages, app messages) to avoid a subsequent exchange of customers and a failure to account。
2. An invoice is reviewed after the renewal. In the first month of the renewal, it is important to check the bill for any additional deductions and whether the concessions are in effect — if there is a problem, contact the passenger service in a timely manner, and not wait months to discover them。
Don't be greedy about “low-cost packages”, it's enough. Some packages are cheap, but broadband is slow, traffic is low, and it's annoying; rather than a medium, speed, flow, comfort and little money。
In fact, broadband renewal costs are not a matter of “pointing” – it takes 10 minutes to check out packages, talk to customers, save half a year for food, and not let the “slut” spend more money. If you're about to expire broadband now, do it the way you do it above, save a lot; if you've done it, remember to use it before the next one。
