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Recently, mr. Jiang, a consumer, complained to the public interaction platform “services” that in may of this year, due to a computer failure at home, he made an online appointment for a woodpecker family to repair and repair the laptop, and that the staff member sold him a solid hard drive at an official flagship store for $169 for $756, which he believed was a case of excessive charges and demanded that the price difference be returned。
Following a complaint from mr. Jiang, the media contacted woodpecker family maintenance, and the staff member responded that consultations were under way and that the staff member had contacted mr. Jiang for a compensation programme. Subsequently, mr. Jiang provided feedback to the press that the maintenance staff had come to restore his computer and refund it in full, but that he had bought and repaired a new hard drive because the original hard disk had been damaged and could not be used properly。
Woodpecker home maintenance packaged hard disks replaced by mr. Jiang. Interviewee for map
A hard drive of $169 was charged $756. Consumers claimed that they were being charged
According to mr. Jiang, in may of this year his laptop had a failure to operate, and a door-to-door maintenance service was placed on the woodpecker home maintenance app. Initially, when the maintenance staff came to the door, they stated that they needed only a simple debugging fee of $78, but during the maintenance process, the maintenance staff claimed that the computer failure was caused by a hard drive burned, requiring replacement of the hard drive and an offer of $756 for mr. Jiang. As mr. Jiang was not aware of the hard drive market price, it was accepted。
According to the certificate of consumption provided by mr. Jiang, he spent $965 on this maintenance, of which $756 was for hard drives and 168 for installation of the system. After deducting the coupon of $127, mr. Jiang paid $797 for home maintenance of woodpeckers. Mr. Jiang said that after an online query, he found that the hp 480gb ssd solid hard drive network, which he had replaced for woodpeckers' home maintenance, was sold at a mere $169, which upsets mr. Jiang: “what is it that they took us $756 when it was a hard drive for less than $200? They should return the difference to me.”
Following the discovery of the problem, mr. Jiang contacted the woodpecker home maintenance platform to report irregularities by maintenance personnel in exaggerating repairs and charging fees, requesting additional compensation of $1,200 under the compensation programme announced by the platform, but the parties failed to agree on this。
The same hard drive was sold at the official flagship shop for only $169. Interviewee for map
The maintenance staff has returned the money and returned the computer
Following a complaint from mr. Jiang and a call from the press for woodpecker family maintenance, one staff member responded that, following a report from mr. Jiang of irregularities by maintenance personnel, the platform's personnel were actively verifying and were still consulting with mr. Jiang。
There was no positive response from the woodpeckers ' home maintenance staff as to why hard drive charges were much higher than the actual sales price during mr. Jiang's computer maintenance and how employees suspected of violating the rules were treated. It was suggested that there would be some divergence in the service process, that “maintenance prices would be maintained only after customer consent and would help with feedback if there were problems”, but that there would be no access to treatment options。
On 3 june, mr. Jiang responded to the press that he was contacted by the maintenance staff to restore his computer and refunded the full cost. According to the fee records provided by mr. Jiang, he received a total refund of $797。
According to mr. Jiang, the maintenance staff came in to remove the new hard drive installed at the time and re-installed the old hard drive, but he bought the new hard drive to repair himself because the old hard drive was damaged and could not be used properly。
According to financial reports, in recent years it has received a large number of complaints from consumers about woodpeckers ' home maintenance platforms. There have been instances of consumer fraud without disorder, minor illness, and arbitrary fees. In 2025, after having been exposed by the “3/15” event, chongqing woodpecker network technology ltd. Issued three statements in two days to apologize to consumers and promised to make public daily improvements as of 16 march. In social media, however, there are still many new consumer complaints about fees for home maintenance of woodpeckers。
Reporter chen lei-ju, intern wang laugh
Original click
Woodpecker maintenance was charged a fee of $756 for $169 hard drive. Refund of complaint - chongqing daily
