There is an increasing number of cars, but there are fewer owners who really know them. This leaves the car repair industry with plenty of space to drill, to collect money without maintenance, to fill up spare parts, to maintain cars and repair shops, and to think of all kinds of solutions. A few days ago, when a car owner was exposed to repairing his car, the carlog recorded the fact that the repairer had collected money but did not maintain the car. Professionals argue that it is best for the owner to know more about the car if he is not deceived, or even if the car mechanic corrupts it in front of the owner, the owner may not find out。
You can't talk about it
Earlier, mr. Qin, who lived in new city, on the outskirts of xiandong, told the western network that he had encountered similar problems while maintaining his car, which had also been the maintenance project for which money had been paid, but not for the repair workers。
“i used to be around when i was working on the car, and i was so tired that i wanted to go back to sleep and pick up the car later. And i've been there a lot of times, and i'm familiar with the boss, so i'm relieved, but something happened."
Mr. Qin said that the maintenance project that had been agreed upon at the shop was to replace oil, filter, filter, filter, but called the repair shop and said that the maintenance was done in a short time, “because it was often done, it was better to know that the maintenance was much shorter than usual, so it was a little suspicious”
Mr. Qin then examined it himself, “it was easier to remove the filter, and it wasn't so dirty, so it wasn't certain that the boss eventually took a new one, and the contrast revealed the difference”
In the end, the shop repairer admitted that he did not give mr. Qin's car an empty filter, “he said he blew it when he thought it wasn't dirty”
It's essential not to get caught
In response to various frauds that may have occurred at the 4s store and the car shop, journalists contacted li zhui, a senior car producer of shaanxi traffic broadcasting, who, in his view, should have the most basic knowledge of the vehicle, but most do not know how to judge simple failures, which is one of the main reasons for the maintenance trap. “at present, the vehicle is being repaired at the 4s store, without the owner having access to the workshop and without seeing the maintenance process. But even if you see it, the owner has no ability to identify it.”
“there is no standard answer to the question of how to avoid fraud in repair, which is, in the end, a contradiction between the use of car drivers against the lack of basic common sense in the car and the professionalism of maintenance personnel.”
According to li, since many of the vehicle maintenance staff are of mixed quality and the workload is set directly to determine the amount of revenue to be earned, and since it is not possible to identify the owner if the maintenance staff points to the deer on the spot, and since there is a certain risk in the maintenance workshop, it is also normal for the maintenance staff to refuse to see the vehicle on the grounds that they are “not in a professional's proximity”, it is important that the owner of the vehicle, after purchasing the vehicle, should at least read the instructions on the use of the vehicle, the basics of machine filtering and vacuum filtering, and that it is important to be careful and familiar with the basics of some vehicles during the exercise。
As the owner of the car, mr. Qin also admittedly said that he had problems in repairing it, but it was hard to find, "i know a little bit about the car, and my car is not a big car, so i can open it with my own tools. There is no way to look at a high-end car, even if it does
It is worth mentioning that mr. Qin said that some of his knowledge of vehicles, in addition to driving himself, was more important when he was studying cars, when the coach had a basic lecture, “when i was studying cars in 2006, the theoretical class was special, and the coach would have some basic knowledge about cars.” it is understood, however, that most of the theoretical courses at the driving school are now distributed to the students, who study by themselves and are not taught at all。
What if we find out
How can the owner defend his rights if he discovers that he has been subjected to fraud or that he is suspected of concealment during maintenance
Wang ping, a lawyer at the sian jinxi law firm, gave advice. Wang ping said that if a consumer found that there were three ways to defend the maintenance sub-rule, one could be presented directly to the 4s store for immediate correction. In case of refusal or delay, a second approach could be taken to bring a timely complaint to the consumer association. If the complaint is unsuccessful or involves too much controversy, legal recourse is available。
“in objective terms, i do not recommend the third of the three options, and i hope that the owner will solve the problem in the first two, after all, with the high cost of legal proceedings and the best way to negotiate a settlement.” wang ping said that with regard to taking evidence, each owner had different self-judgmental abilities and, if questioned, could also seek the assistance of a third-party maintenance agency。
I'll teach you how to handle it
Black one: over-maintenance is widespread
It says 10,000 kilometres of maintenance once, but the 4s store usually requires 5,000 kilometres of maintenance. The reason is usually that china's roads, oil and climate are different from abroad, which is better for your car. It is believed that many owners have experienced similar experiences in maintenance。
According to a staff member at a 4s shop, in fact, when manufacturers set maintenance cycle standards, they had taken full account of the “china identity”. More importantly, the standards for branded manufacturers abroad are 10,000 km per maintenance in china and 20,000 km per maintenance abroad。
Response: read the instructions carefully and, in the absence of any other damage to the vehicle, provide guidance on the instructions and replace spare parts in accordance with the maintenance requirements in the instructions。
Black scene two: you've made a lot of money
Each spare parts is branded differently, and different manufacturers are producing and of variable quality, often less than the original plant. However, the owner was often unable to distinguish, which gave the repair plant a second chance to fill. When a 4s employee leaks, the owner of his own shop has a spare parts assignment, and when the normal store completes the spare parts requirements that cannot be met, he goes to the capital for purchase as the original plant。
Response methods: the owner of the car should enter into a written contract to make express agreement on such matters as quality standards, maintenance costs, etc., so as to ensure that disputes do not arise at a later stage; the second is that, if there are conditions, the vehicle should preferably be picked up with a friend who knows maintenance techniques to conduct an inspection and be presented on the spot。
Black curtain three: fake consumers for accessories
When a car is in trouble, in many cases it can be done with simple repairs, but many stores deliberately say it is useless and need new ones. In addition, new, higher-grade spare parts are replaced with lower-grade ones. When an internet player shows that his tires have been replaced, the original flat tires have spent the night in the shop, turning them into rink tyres。
Response: before repairing a car, a broad concept of the number of parametric mileage and petrol gauges is required, followed by the identification, recording of spare parts and tools, etc., and, if spare parts are found to be exchanged, the failure to appease the repair plant, with false evidence and the original maintenance list。
