I. Who's losing the transport back
The burden of loss due to the delivery of the delivery is determined by case:
1. Reasons for the addressee: losses are normally borne by the addressee if delivery is returned for reasons of the addressee's own, such as error in address, refusal of receipt, etc. For example, if the addressee had incorrectly filled out the address, the courier had sent it back to the wrong address, and the costs incurred during the period, such as transportation, were normally borne by the addressee itself; if the addressee had refused to accept the goods for no reason, the seller might deduct such costs as freight, and the addressee would suffer some economic loss。
2. Reasons for the sender: if the sender requests the return on his own initiative, or if the sending information leads to the return, etc., the sender bears the loss. For example, the sender filled out the wrong addressee's telephone number, the failure to contact the addressee caused the delivery to be returned, and the sender had to bear costs such as the cost of the return。
3. Reason for the delivery company: if the delivery company fails to perform, such as loss of parcels, misdelivery, etc., leading to the return of the delivery, the delivery company bears the corresponding loss. For example, the express delivery company had sent the parcel to the wrong place and returned it, and the courier company had to bear the cost of the return and would have to pay compensation if the items had been damaged。
In any event, the assumption of loss in respect of express delivery is based on the specific reasons that led to the return。
Ii. What are the losses of the delivery
The potential losses that may result from the delivery of the goods are mainly the following:
First, economic loss. Freight is a common economic loss, and if the merchant does not take the freight risk or the goods themselves do not charter, the consumer has to bear the cost of the express return. Freight costs are higher if the commodity is large and heavy. In addition, some of the goods are returned after use, and there may be a deduction for depreciation, particularly for electronics, luxury goods, etc。
Second, the value of commodities is lost. In the return process, the goods may be damaged by transport, handling, etc. If the damage to the goods affects the secondary sale, the seller may refuse to refund or only return part of the money, and the consumer may suffer a loss in the value of the goods。
Third, time cost loss. Remittances require time for consumers to contact couriers, pack goods, wait for delivery, etc. In the case of vendors with cumbersome post-sales processing processes, there is also a need for multiple communications and consultations, which are time-consuming and labour-intensive。
Fourthly, opportunity costs are lost. Upon return, consumers who wish to repurchase the same or similar goods may face increased prices, shortages of goods, etc., thereby increasing the cost of the purchase or losing the opportunity to purchase。
Iii. How to deal with the loss of courier documents
The loss of the delivery documents can be dealt with as follows:
1. Preservation of evidence: the timely collection of all evidence related to couriers, such as courier manifests, logistics information, documentary proof of content (e. G., the importance of references to documents in mail, chat records, etc.) to support the fact of delivery of documents and the value of documents。
2. Contact delivery: first contact with the express delivery company to inform it of the loss of documents. It is possible to register feedback by dialling the express delivery company's passenger service telephone and keep a record of the calls。
3. Compensation is sought for the amount of the guarantee and for the actual loss if the delivery price is insured; if the price is not insured, the courier company will normally be compensated on the basis of a freight multiplier, but may provide documentary evidence of the value of the contract and, if the document is a commercial contract, proof of the amount involved in the contract in order to obtain reasonable compensation。
4. Complaints: if communication with the express delivery company does not result in compensation, complaints may be lodged with the relevant regulatory authorities, such as the national post office, submitting evidence and communications records, and the supervisory authorities will intervene to investigate and mediate。
5. Legal avenues: if the complaint remains unresolved, consideration may be given to defending it through legal proceedings. A lawyer was hired to prepare the evidentiary material, initiate proceedings and hold the courier company liable。
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