1. Who shall bear the freight if the consumer chooses to return the goods without justification
In the area of network consumption, where the transaction has been successful and the buyer and seller have reached specific terms of the transaction, the return process is subject to these agreements。
However, if the parties had not agreed in advance, the cost of postage in the return of the goods should be borne by the seller itself。
It is worth noting, however, that in practice the seller is obliged to bear the related postage charges only if the return of the goods occurs due to quality problems
If the reason for the return is caused by the consumer's own mistake or other factors, the cost of postage will normally be borne by the consumer itself。
Consumer protection act, article 24
If the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with state regulations, as agreed by the parties, or require the operator to perform obligations such as replacement, repair, etc。
In the absence of a state regulation and an agreement by the parties, the consumer may return the goods within seven days from the date of receipt of the goods; after seven days, the consumer may return the goods in a timely manner, and if the conditions of the statutory discharge are not met, the operator may be required to perform the replacement, repair, etc。
If the return, replacement or repair is carried out in accordance with the preceding paragraph, the operator shall bear the necessary costs such as transportation。
Consumers choose how to cover freight costs for ungrounded return of goods
In the area of network consumption, where the transaction has been successful and the buyer and seller have reached specific terms of the transaction, the return process is subject to these agreements。
However, if the parties had not agreed in advance, the cost of postage in the return of the goods should be borne by the seller itself。
It is worth noting, however, that in practice the seller is obliged to bear the related postage charges only if the return of the goods occurs due to quality problems
If the reason for the return is caused by the consumer's own mistake or other factors, the cost of postage will normally be borne by the consumer itself。
Consumer protection act, article 24
If the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with state regulations, as agreed by the parties, or require the operator to perform obligations such as replacement, repair, etc。
In the absence of a state regulation and an agreement by the parties, the consumer may return the goods within seven days from the date of receipt of the goods; after seven days, the consumer may return the goods in a timely manner, and if the conditions of the statutory discharge are not met, the operator may be required to perform the replacement, repair, etc。
If the return, replacement or repair is carried out in accordance with the preceding paragraph, the operator shall bear the necessary costs such as transportation。
In the case of online shopping, the reimbursement of freight charges in the event of problems with the quality of the goods should be in accordance with prior agreement between the parties: in the case of goods with poor quality, the price of the goods is borne by the seller to the buyer; however, if the cause of return is not the quality of the product, such as the decision of the consumer to return the goods as a result of an error in purchase, the cost of returning the goods in such cases is usually borne by the consumer itself. If the parties have not made an explicit prior agreement on the matter, it should be implemented in accordance with the norms and procedures governing quality issues。
