Who paid for the return of the shipment?
Normally, who is responsible and who bears postage charges. In the vast majority of cases, however, issues such as colour differentials, small sizes or large sizes would have to be borne by the buyer even if the seller agreed to return the goods for return. That's why treasure hunters have return insurance。
Article 16 of the internet transactions management scheme:
The consumer has the right to return the goods, without justification, within seven days from the date of receipt of the goods to be sold by the network operator, except for the following:
(i) by consumers;
(ii) those who become perishable in fresh life;
(iii) digital commodities such as audio-visual products, computer software, etc., downloaded online or dismantled by consumers;
(iv) newspapers, periodicals delivered。
Except for the commodities listed in the preceding paragraph, commodities which, by their nature, have been recognized by consumers at the time of purchase as not suitable for return shall not be subject to unjustified return。
Note:
Consumers should return goods in good condition. Network commodity operators should return the price paid by consumers within seven days of receipt of the returned commodity. The cost of returning the commodity is borne by the consumer; if otherwise agreed by the network commodity operator and the consumer, it is agreed。
Relevant:
Four points of view for the new online transaction management
One: seven days to return the goods
Internet-based commodity operators sell goods with the right to return goods within seven days of the receipt of the goods, without the need for justification, except for audiovisual products, such as consumer-ordered, dynamic, perishable, online downloads or consumer-opened products, digital goods such as computer software, and newspapers and periodicals delivered. Other commodities that, depending on the nature of the commodity and recognized by the consumer at the time of purchase, are not eligible for return without justification。
Second point: no minimum level of consumption
Network commodity operators should provide consumers with information on business addresses, contact details, quantity and quality of goods or services, prices or fees, time and manner of performance, form of payment, means of return for exchange, security precautions and risk alerts, after-sale services, civil liability, etc., and take safety measures to ensure that transactions are safe and secure and that goods or services are provided in accordance with commitments. No minimum consumption standard may be established or an unreasonable charge imposed。
Three: internet users need to protect consumer privacy
The collection and use of consumer or operator information by network commodity operators or service operators in their operations should be based on the principles of legality, legitimacy and necessity, the purpose, manner and scope of the collection and use of information, with the consent of the person so collected. At the same time, the collection of data information must be kept strictly confidential。
Look at four: internet providers provide real information
Natural persons engaged in online commodity transactions shall operate through a third-party trading platform and submit to the third-party trading platform real identity information such as name, address, valid identification, effective contact information, etc。
In the case of net purchases, what is the relevant agreement between the seller and the buyer first on the issue of freight if the return is required? If the merchant is willing to do so, the merchant will do so. If so, it is generally based on whose responsibility the freight is payable. If the buyer pays for the business in full compliance with the buyer's requirements, then the buyer pays the freight。
