Today's "3/15" consumer rights. Day
This year, the jiangsu traffic radio network, "twin-tun-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-tai-toi-tai-toi" program
Focus on the rights of the car。
A classic case of the 315 rights in "turn in two channels"
For the first time in the country in 2019, 800,000 mercedes couldn't be fixed
On 21 february, mr. Liu, who is a well-known city, reported to the " two channels of conversation " programme that he had spent more than 800,000 yuan in 2017 buying a mercedes gle 400 at the star of the rise 4s store, 10 months later, the electric door in the back was often unopened or closed. The rising star 4s store was repaired several times, but the problem remains unresolved。
Starting on 26 may 2018, in mr. Liu's words, “the face of the 4s store after it was sold has a headache! Here comes the end!”
We've sold it with 4s, and we've done a lot of repairs
It was finalized that the vehicle had been repaired four times and that one had not yet been carried out。
26 may 2018, replacement of automated back door detection module
On 22 august 2018, the panorama was replaced。
On 20 october 2018, the commissioning of 4s was completed。
The module was replaced on 20 january 2019, but no maintenance list was provided。
On 1 february 2019, the client reiterated that 4s had not been repaired。
The duty to repair, replace and return domestic car products (known as the “three packages”) introduced in 2013: “in the three packages (which are valid for 2 years or 50,000 kilometres, whichever occurs first), consumers can change cars if the total duration of the vehicle repairs exceeds 35 days, or if the total number of repairs caused by the quality of the same product exceeds 5 times.”
On 4 march 2019, the head of the customer service of the popular rising star benz 4s informed us clearly that they had done everything they had to do and that the electric tail door could not be repaired。
After 14 days of sustained attention by the jiangsu traffic broadcasting network, 4s finally agreed to replace mr. Liu with a new car, as provided for in the “three packs of cars”, for the first time in its history。
Case assessment
This was the first case in the country in 2019 that was reported exclusively by the media of successful car replacements under the “three packs” regulation。
The lack of transparency in the maintenance process, the non-registration of maintenance records and the harsh conditions for the return of vehicles are major obstacles to the protection of the rights of vehicles. In the six years since the introduction of the three car packages, there have been only a few cases throughout the country where the media has reported that it was possible to eventually withdraw or change cars。
Three packs of cars, a long way to go。
# days and days #
On 28 february, mr. Liu, a zhang jia hong kong listener in suzhou, reported on the show, that in august 2018 he had purchased a 2. 0-moderated skybus from zhang jiaoka 4s, travelling about 1,000 kilometres, and that he had found electric groaning in the car. The response from zhang jia hong kong was that the hydraulic pump was working and that there was no alternative to the car。
On 28 february, general zhu, the technical director of zhang jiaoka 4s, who was born in tokyo, made a presentation on the issue of squealing, which they had tested on the spot with mr. Liu on several occasions, and even on the basis of a test drive, considered normal。
Cars can't just listen to a family
Following a briefing with the zhang jia hong kong maintenance service, jiangsu transport broadcasting network asked mr. Liu to take the car to zhang jia hong kong repairs and management service for testing, a public-interest service brand for the public. The question of confirming the squealing of the vehicle, as tested by the “doctor of the car”, remains, but it is difficult to judge whether it is normal。
On 7 march, under the coordination of the zhang jiajiang maintenance and management service, zhang zhang jiayang 4s was willing to replace the pump for mr. Liu to address this squealing problem。
Mr. Liu said that, following the attention of our programme and management department, 4s had replaced his spare parts and the noise was much smaller, and that the problem had been successfully resolved。
Case assessment
The problem of car noise is a general problem and a challenge. It is highly subjective, and consumer perceptions may be normal in the eyes of 4s stores and manufacturers。
Seeking the support of media and maintenance management authorities is a good option in dealing with the problem of dissension。
Curry's new energy, is it battery in or service "water in"
On january 14, mr. Sutton's audience, mr. Qiu, reported on the show, saying that the new chire cayre yo yogurts, a new car for logistics, had not yet been boarded, and that it was almost two months before it was placed in the maintenance plant at nanton and chiang chilley 4s, and that it had not yet been resolved。
4s: battery's in water. Go to the battery manager
Batterymaker: battery's fine. Go find the beammaker
Wirebender: $70,000 to change beams, no guarantee
The two-way channel programme, together with the sales manager of nantong and chiang chiri 4s, confirmed that mr. Qiu was telling the truth, that the 4s shop was communicating the matter almost daily with the cheri factory, which responded by resolving it as soon as possible。
On 15 january, we contacted general wang, who is in charge of the chire factory, who gave us a presentation of the importance they attached to our programme. The link to this vehicle is now at nantong station, where it is expected to be installed by 16 days and mr. Qiu's vehicle problem can be resolved。
On 16 january, mr. Qiu successfully removed the vehicle from shop 4s。
Case assessment
Two months on the rights front, two days after the attention。
As long as it's not mentioned, whether it's batteries or beams, it's free of charge to provide quality assurance to consumers。
N. U. P., nowhere to go
On 1 march, mr. Xuzhou leung reported to the programme " two channels of conversation " that skodamingri, who had been bought in november 2017, had a wind and electricity barrier to his vehicle, resulting in fog in his car and he was afraid to leave. In january 2018, he went to rundas koda 4s to check that the wind machine was broken, said he could not order delivery until later, and then he said he had no money to buy, called pumbaa 4s, said he didn't do maintenance at his place and didn't order
The national insurance promised by the skoda factory was thus empty, and he made about six calls to the factory and has not yet responded。
How much for a wind engine? From the offer from the manufacturer and from one of the web sites, we've seen about $80-100
On 1 march, the programme contacted yundas koda 4s, xuzhou, where, after selling, it was stated that the shop's operations were not easily communicated and only promised to book spare parts within one week to equip the complainant。
The sale of another 4s store in xuzhou, the punyadi 4s, stated that it had never said “no maintenance, no order”。
Case assessment
For dealers, more than money, it's the responsibility of the manufacturer。
"twinning two channels."
Since february 12th, we've been gathering information about the rights of the car
