Note on laptop 4+4 recently updated: 2025/01/09
Service
For the upgrade of the wawa laptop to four years of full machine maintenance plus four years of accident security.
The four-year complete warranty consists of standard warranty + extended warranty, which is provided by wah zhu, extended by insurance companies to cover and provide services ... The corresponding service period is shown below.
Type of machine standard warranty
Standard length of service
(hawa-seok provides services)
Extension of warranty period
(insurance underwriting services)
It's the main part of the plane for two years
(b) 24 months for the main component;
Non-main components for 12 months;
Main components 25 ~ 48 months
Non-main components for 13 to 48 months
Two years
For 24 months
25~48 months
Three years
36 full months
37~48 months
Main components: main panel, cpu, independent graphic card (part of machine), memory, display screen, hard disk, keyboard, power adaptor
4-year contingency insurance services are covered and provided by insurance companies.
Damage caused in normal use (no self-disassembly, artificial intentional damage)
Performance failure caused by damage to mechanical or electrical components (excluding software, batteries, off-site devices and accessories)
2. Accidents occurred during the use of the chinese computer: accidental crash/fall, accidental external pressure or collision, accidental spilling of liquids, failure of functional hardware of computer-related components due to abnormal electrical current shocks, failure of batteries and external components (e. G., exterior pv, backpack, mouse, etc.) and non-plant-configured components are outside the scope of this service guarantee. Note: accidents are sudden, unexpected, sudden, non-intentional, unpredictable, etc。
[applicable product]
Hua suk laptop
Service area
Mainland china (excluding hong kong, australia, taiwan)
Duration of service
The duration of service is standard warranty + 4 years
Standard warranty days are based on the purchase of machine invoices, or, if the user is unable to provide the purchase machine invoice, the date of arrival recorded in the zhuong system
Standard warranty service effective date: from the date of shipment recorded in the system and from the date of purchase machine invoice if the user provides the invoice.
Invoice update criteria: 4+4 insured client and invoiced information needs to be consistent and computer serial numbers/insured mobile phones/insured names will be checked and, if not, 4+4 will not be able to be updated according to the date of purchase machine invoice.
Extension of warranty period effective: date of expiration of standard warranty service, second day.
Unforeseen guarantees effective: effective from standard computer warranty (pursuant to purchase of machine invoice or, if the user is unable to submit the invoice, to delivery date recorded in the system)
For example, a flight fort machine was purchased by the user, with a standard warranty service of two full years ' duration; no machine invoice was invoiced, and the arrival date recorded by the huae system was 1 august 2019。
Standard warranty period:
Main components: 1 august 2019 to 31 july 2021
Non-main components: 1 august 2019 to 31 july 2020
Extension of warranty period:
Main components: 1 august 2021-31 july 2023
Non-main components: 1 august 2020 to 31 july 2023
Accidental security services: 1 august 2019-31 july 2023
[service query]
Mode 1: call the insurance company hotline 400-021-6639 or access the insurance company's web site or scan the insurance company's web site for a 2d code case
Modular 2: pay attention to the [asus was service] micro-mail public number, to the information query - value added services query, and enter a serial number by the relevant hint。
Service flow
1. The specific reporting process during the standard warranty period, based on the breakdown, is as follows:
1. 1 functional malfunctions in the normal operation of the machine, when the user is repaired to the authorized service centre in huae-seok.
1. 2 for damage caused by liquid splash, crash, collision, exterior pressure, abnormal electrical shock accident, call the insurance company service line 400-021-6639 or focus on [asus wahe service] micro-mail public number, to information query - value added services query, to enter serial number, point extension/unforeseen bail-> online application, to provide information according to relevant tips (e. G. Machine serial number/name/cell phone/damage process description/ photographs of damaged machine, etc.)
Note: following accidental damage to the machine, the customer is required to provide a detailed description of the incident/damage process at the time of reporting, which, if not specified, will affect the progress of subsequent settlement。
1. 3 following a review by the insurance company, after which the insurance company appoints you and makes an appointment for a service centre authorized to perform maintenance, does not accept a client's failure to report the incident, and the insurance company informs the client of the outcome
If a report is not submitted directly to the service centre, the service centre cannot accept it directly and requires the client to report it before the service centre receives a notice from the insurance company for approval。
2. During the extended warranty period, both warranty services and accidental damage failure were contacted by insurance companies for repairs
Important tip
1. This service is operated by hua zhui, in cooperation with the insurance company, and after unexpected computer damage, the client must contact the insurance company to report the damage, and the insurance company shall review and determine whether it is eligible for compensation, after which the insurance company shall appoint a service centre to provide maintenance services。
2 statement of maximum amount for settlement: for the duration of the guaranteed service, this service is unlimited, but there is a maximum amount for settlement, extended warranty services and accident security services, with a maximum amount of cumulative maintenance; the maximum amount for windfall maintenance services (ware, manual services and detection fees) for general laptops/flying forts is the sum of the machine purchased, and the maximum amount for cumulative maintenance is $5,000, if the amount of the machine purchased is more than $5,000; the maximum amount for cumulative computer maintenance (materials, manual services and testing fees) in the home country is the sum for the machine purchased, and the maximum amount for cumulative maintenance is $10,000 if the purchase is greater than $10,000; the amount for extended warranty services and accident security services is not added.
3. In the event that the cumulative maintenance costs exceed the service ceiling during the service period, the user is required to pay the maintenance centre a price differential. If the client refuses the maintenance, the remaining amount of the platform will be reduced by $100, including the cost of testing, and the machine will be returned to the client without guaranteeing its integrity and restoration to its pre-repair state。
If the failure during the service period is due to a shortage of materials or the machine cannot be repaired, it is up to the insurance company to decide whether it is possible to replace the brand-same-specified machine or, if the prototype market is unable to purchase it, to replace the brand-specify-specify other types at a price of: if the difference is less than zero, the service does not refund the user any amount.
5 this service is provided by hua zhui, in cooperation with the insurance company, and maintenance accessories and maintenance services are provided by the service centre。
6. [4-year warranty + 4-year accident security service] is a warranty service other than the microcomputer good repair replacement refund liability provision (hereinafter referred to collectively as “the three packages regulation”), which differs from the repair, exchange and return rules of the three packages regulation and therefore does not apply to the regulations defined in the three packages regulation。
7. This service guarantee does not cover the following services:
The product has exceeded the length of service
2) any damage or impairment that affects only the appearance, such as depletion or damage to the appearance caused by normal and reasonable use (natural wear, painting, ageing, scratches, dims, deformations, gels, decoloration, natural cracking of the shell, qatton, etc.) without affecting the functionality and normal use of the computer
3) gradient causes of damage to machines, decay, tide, oxidation, rust, leakage, heat melting, etc
4) for human reasons or subjective intent (including, but not limited to, visible marks of blunt assault), gross negligence or criminal conduct, or damage determined by the insurance company to have been caused by the intent or connivance of the client
5. Damage caused by improper use, such as damage caused by excessive force, pressure, breaking of the screen with sharp objects, throwing or throwing at the machine at will, throwing at the machine, playing as a toy, smashing the screen with other objects while playing, and not treating the machine well
6. Damage caused by the act of an animal or pet
7. Frustration and damage caused by self-disassembly assembly, self-dismantling/maintenance, retrofitting or non-specialization of authorized service centres
8) damage caused by weather events (including, but not limited to, fire, floods, thunderstorms, floods, typhoons, cyclones, snowstorms, hail, ice cream, mudslides, cliffs, landslides, earthquakes, volcanic eruptions or tsunamis, atmospheric pollution, land pollution, water pollution, nuclear radiation, nuclear explosions, nuclear contamination and other radioactive contamination), irresistible external forces (war, hostilities, military acts, terrorist activities, armed conflict, strikes, riots, riots, etc.)
9). Problems caused by computer viruses and related informal operations, or problems of use and malfunctions caused by the installation of software and inappropriate design
10) catastrophe damage to machines (e. G., machine piercing, shredding, missing parts of machines, separation, wheel crushing, etc.)
11) annex accessories, consumables, vulnerable components such as consumables batteries, mouse, computer packages, stand-alone keyboards and headphones.
12). Any loss of the product during transport, including but not limited to related accidents arising from inspection of baggage/security, mailing or logistics transport ...
13). Lost, stolen, looted or robbed, deceived, lost, etc.
14) the right to refrain from providing services for the purpose of fraudulent claims for profit or for the purpose of obtaining such services in your own name or by any improper means or method, such as concealment, fraud, etc., in your own name, while automatically terminating the services of the product while retaining the right to hold the user legally liable
15) any indirect or incidental loss due to accidental computer damage (including, but not limited to, loss of use, personal injury, loss of business, loss of property, loss of any economic benefit, loss of data, loss of time due to malfunction and loss of work)
16) there are coatings, missing, unidentifiable or inconsistent with the information recorded when purchasing this security service, such as computer models, sn serial numbers, etc.
17) if the above conduct is detected at the service centre, the corresponding labour costs are paid。
8. Maintenance may result in the loss of data and programs inside the machine, and users are required to back up and clear all personal information they wish to protect.
This service does not refund any spare parts that have been replaced by the service, and spare parts are not recalculated for replacement or maintenance during the service period。
10. Please retain your machine purchase invoices as evidence of access to services. If you are unable to provide an invoice, the date of delivery is the same as the date recorded in the system。
11. Information on the validity of the service is consistent with service requests, and information on the name, cell phone number, machine serial number, etc. Must not be changed at will。
He is entitled at any time to cease the sale of this service, but will ensure that the corresponding obligations specified in "the content of this service" are fulfilled for users who have purchased the service。
China reserves the right to eventually interpret and modify the above-mentioned service provisions and, if all the above services are updated, please refer to the information published on the official website of china at https://www. Asus. Com. Cn/support/ without further notice。
[qa]
Q1: what relevant information is required for maintenance
A: purchase machine invoices (if not invoiced for service on the date of arrival of the swat machine), machine serial number, name, mobile phone number.
In the event of an accident, a description of the damage and a photograph of the damage.
Q2: how do you repair a machine when it's malfunctioning
A: in case of functional failure in normal use, the standard warranty period is sent directly to the authorized service centre in huae.
The damage caused during extended warranty periods, or by accidents such as fluids, crashes, collisions, external pressure, abnormal current shocks, requires attention to the asus service micro-intelligence public — information query — value added services query, input into the serial number for reporting, and contact the insurance company's customer service line 400-021-6639 for consultation.
Q3: is there a limit to the number of four-year warranty services plus four-year accident security services
A: no number limit, but there are maintenance limits, and maintenance differentials are payable if the cumulative maintenance amount is exceeded. General laptops and flight fort laptops, extension of warranty and contingency services up to the cumulative maintenance amount (materials, manual services and testing fees) are the amount of the machine purchased, or $5,000 if the amount purchased exceeds $5,000; rog laptops up to the cumulative maintenance amount of warranty and accident security services (materials, manual services and testing fees) are the amount of the machine purchased up to the amount of $10,000.
