In accordance with the regulations on the management of residential property in yangzhou city and the programme for the implementation of actions to improve the quality of property services in jiangsu province, and with a view to further upgrading the level of property services in residential sub-districts throughout the city, providing a channel of response to residents ' claims and safeguarding the legitimate rights and interests of the population, the departments of housing and urban and rural construction in yangzhou city, market monitoring administration in yangzhou city, city administration of yangzhou city and fire and rescue division of yangzhou city jointly prepared a list of matters related to law enforcement services in residential sub-districts. The list and the number of telephone calls for complaints are as follows:
Property services enterprises entrust all property management within a property management area to others; evacuate property management areas without permission before termination of the property services contract; and refuse to evacuate property management areas after dismissal
2. Property service enterprises that change the use of property management premises without the consent of the proprietors ' general assembly; who occupy or excavate roads, sites in the area of property management to the detriment of the proprietors ' common interests; and who use shared property areas and facilities to operate without permission
3. Public proceeds are managed by property services enterprises, which are not accounted for separately
4. The fraud, misappropriation or appropriation of funds earmarked for the maintenance of dwellings by property services enterprises
5. The construction of rooms and/or balconyes without water-proofing requirements, or the removal of bricks and concrete walls connected to the balcony, is carried out by the refurbisher or the refurbishment enterprise; the property service company finds irregularities in the renovation or the refurbishment enterprise that are not reported to the relevant authorities in a timely manner。
Articles 1 to 5 above are dealt with by the housing authority. The number of complaints reported at the municipal level and in the districts (municipalities, districts) and functional areas is as follows:
6. Fire protection facilities, equipment or fire safety signs are configured, set up in a manner that does not meet national or industry standards, or are not fully effective
7. Damage, misappropriation or unauthorized removal or decommissioning of firefighting facilities, equipment
8. Occupation, congestion, closure of evacuation routes, safe exits or other impediments to safe evacuation
9. Causing pressure, coiling, shielding from the embolism or occupying the distance between fires
10. Occupancy, congestion, blocking of access to fire trucks, preventing their movement
Public entrances in high-level civilian buildings, evacuation lanes, stairwells, safe exits to stop electric bicycles or charge electric bicycles are not corrected。
Articles 6 to 11 above are dealt with by the fire service. The number of complaints reported by counties (municipalities, districts) and functional areas is as follows:
Property service enterprises do not disclose the content of services, service standards, fees, fees, revenues and expenses from property and operating facilities, public utility contributions or poor publicity in the property management area
(a) infringements of price, such as the unauthorized extension of fees, higher rates or duplicate fees
14. Failure to comply with day-to-day management obligations in elevator use units
15. Elevator maintenance units do not publish maintenance information for prominent locations within the property management area
16. The elevator service unit did not immediately notify the elevator maintenance unit of the rescue and measures taken to reassure the trapped person upon receipt of the report
The elevator maintenance unit did not perform elevator maintenance as required by the special procedures and safety technical regulations。
Articles 12 to 17 above are dealt with by the market regulator. Citywide consolidated complaint and reporting number: 12315。
Publicly greening and damaging the city's housing complex
19. Construction in small residential areas in violation of the law without obtaining a permit for the planning of construction works
20. In cases where household waste is not disposed of in a designated location and is dumped, thrown, stacked or burned at will, the property company fails to comply with its obligation to collect containers for household waste classification as required。
Articles 18 to 20 above are dealt with by the municipal authorities. The number of complaints reported at the municipal level and in the districts (municipalities, districts) and functional areas is as follows:
21. The employment of persons who do not meet the conditions laid down in the regulation on security services in property services enterprises as security officers
Indoor fit-out activities in residential complexes are not carried out within the prescribed time limits for operations or no effective measures have been taken to cause noise pollution
(b) infringements affecting the administration of public order, such as high-altitude throwings and irregular dogs in small residential areas
Traffic accidents in small residential areas are dealt with by law。
Articles 21 to 24 above are dealt with by the public security organs. City-wide consolidated complaint reporting line: 110。
In violation of environmental protection laws and regulations, such as the illegal discharge of pollutants by producers in small residential areas。
Article 25 above is dealt with ex officio by the environmental sector. City-wide consolidated complaint reporting number: 12345。
