"i've lived so long that i've never seen such small paper."
Some of the internet-solded goods have been severely "shrunk" without specification
Comic/li xiaojun
“does a businessman talk about the volume of goods without talking about their net content? Mr. Wu of tianjinxiang state recently purchased five bags of hawaiian fruit online, each of which was in a large bag on the internet, and looked at each bag at almost two or three pounds, and opened it when he received the goods, a small bag of 100 grams each。
What happened to mr. Wu is not an example. In a recent interview with the law journal, a number of consumers have experienced a similar situation during the online shopping and live delivery of goods - – businesses have worked hard to promote a particular commodity, repeatedly emphasizing the strength of preferences, such as the purchase of two to ten pieces, and when they have bought it, they have found that the quantity is right, but that the specifications, net content, and the size, weight, are not the same as those shown by the merchants。
"web shopping is really a lot." some of the customers interviewed were impressed。
We don't talk about numbers, we don't talk about weight
It's too small
Buy three bags and deliver two bags, “the real hawaiian fruit takes only $99” in a net store called days and days. In the commodity promotion map, two bags of hawaiian fruit were carrying two or three pounds of each of them, large and visible。
It's big, it's good, it's hard for consumers. Added to the reminder that the top left corner of the commodity was constantly out of “xxx users bought the commodity a minute ago”, the bottom right corner shows a sales volume of 5387 items, and all page messages appear to be pushing consumers to order。
"there's nothing wrong with so many people buying." mr. Wu has not hesitated so much. Four days later, the goods were received, and mr. Wu was not angry: the transparent packaging in the posters was replaced with green packaging, and the “body” was also severely “shrunk”, and the five bags together were estimated to have no half of the weight shown in the internet store。
“the merchant shows an adult version, and the delivery is a baby version.” mr. Wu says. After careful observation, he finds that the hawaiian fruit is still “three products without products” and that there is no commodity information posted on the packaging, and no brand, specification, date of production, etc., but only a net content of 100 grams. Mr. Wu went to the internet store's commodities page and did not find any details。
Mr. Wu was even more angry at the fact that he then went to other internet shops to look for 500 grams of hawaiian fruit of approximately the same size and to buy about $25。
In early august, in accordance with mr. Wu's guidance, the journalist contacted the guest at the above-mentioned internet store, and in the dialogue box, only the automatic reply, “currently busy seating, your consultation is in line, please wait a minute”, was shown。
The response was delayed and journalists contacted the platform's guest service, which, after informing the order number, the platform's client stated that the issue would require the buyer to contact the vendor for consultation if it did not process the platform's passenger service。
After the contacts remained unanswered, journalists contacted the platform's guest service, which informed journalists that they had been urged to settle it quickly and that a $50 coupon had been given (some of the goods were available)。
As at the time of the press release, the business had not responded to the press。
When journalists re-opened their shopping links on 18 august, the bullet window warned that the small program had recently been the subject of complaints from a large number of users and that it might be suspected of dealing disputes, bearing in mind the authenticity of the information. However, it continues to be accessible by clicking, jumps to the commodity page and is still properly placed。
According to interviews with journalists, the “shrunk” of this commodity is more common in net purchases of food, usually at a much cheaper price than the market price, or in a much larger quantity than the market, for example, selling durian, which is cheap and cheap, but not its head and weight. The commodities review area is a “clause channel”。
Under the guidance of the interviewee, journalists entered a platform shop, which is selling a “smuggling the plumes”, and the page's poster says, “buy more, buy more, buy more and deliver more than 100 packs”. Journalists looked and found that in the column on commodity parameters, a number of commodity information was displayed, but no net amount of small plaster was indicated. From the posters, every plume has the size of an adult thumb。
However, when journalists buy and receive goods, they find that the material is not as big as commercial propaganda, that the plumes have smaller heads than adult thumbs, and that there are still many “denutrition” or even empty bags。
We don't talk about numbers
The length of the merchandise is reduced by half
Not only is there a net content trap for the purchase of food, but there are similar marketing packages for other commodities。
A few days ago, ms. Zhang, from tungzhou, beijing, was in a business business where she saw a shop that had visited on one of the platforms performing a motorline concession, buying two and a roll of $15. Feels like a good price. She paid $30 for three rolls. When the goods arrived, it became clear that the quantity was fine and that it was significantly smaller than what she had bought。
“the 15-dollar roll of barbed wires at normal times is rolly, about 100 metres long, and this time it's a small roll, about 50 metres long, at an average price of $8. 9.” ms. Zhang told the journalist that she had gone to look at the details page of the commodity and found that it did not contain specifications and did not show them when selecting the formula。
Ms. Zhang was outraged to say that she often bought ballistic ropes, 100 metres or 50 metres, or a roll or a roll, which could be seen at a glance from the shape of a commodity, while the bullet ropes on a commercial propaganda picture were clearly 100 metres or 50 metres。
“i went to the internet store service, which responded by asking the warehouse for information and then giving it back, but then there was no more.” ms. Zhang. As a result, she went to the platform to file a complaint, coordinated by the platform and eventually calculated by length, and the business sent three smaller volumes。
Despite the success of the defence, ms. Zhang was not satisfied — the unfaithful business, the consumer had to devote a great deal of effort to defend his legitimate interests, and how many would do so
According to mr. Lee, a resident of hebei province, ms. Zhang had at least solved the problem, but had encountered similar problems。
During the previous period, during a live broadcast, mr. Lee had seen a box of 30 packs of paper that needed $29. 9 to be packaged, and had taken two boxes with determination when he found it very cost-effective。
After receiving the goods, mr. Lee, in his 40s, was surprised: "i live so big that i have never seen such small paper." he did the measurements, mostly 12. 5 centimetres by 17. 5 centimetres of paper, and the paper he received this time was 12 centimetres by 8 centimetres, “it's been a long time since i've had my hands big”。
According to mr. Lee, the main broadcaster was describing how water-absorbing the paper towels were so good that they could not be broken, that he had not mentioned the specifications and had not shown them in a single sheet. He then went to the order details and found that the specifications were not mentioned, but only 30 bags in one box。
“when this was discovered, i approached the seller for a refund, which the seller could refuse. I found the platform's service, which i had always replied would be dealt with as soon as possible, but never after. After my long-standing complaint, the seller agreed to my refund, but asked me to contact logistics to pay for the shipment, which i did not agree with and did not like.” mr. Lee said。
For dozens of packs of paper, mr. Lee was really tired of “scrambling”, and finally “let's forget it”. At the end of the interview, he laughed to the journalist: “it's just a little paper-smoking on the internet, but the damage to the internet has not recovered.”
