On july 23rd, mr. Liu, due to non-refrigeration problems with his own hal air conditioner, drew what he described as “hair's after-sale maintenance telephone” on a street leaflet. Subsequently, a self-declared haier maintenance worker came to mr. Liu's house twice for repairs and charged nearly $500, but the problem of non-refrigeration of air conditioners did not improve. When mr. Liu called the staff member again, he couldn't reach him. On 20 july, mr. Liu called his home network, complaining about a fake “sale” without a job uniform or any work papers, and hoping to use it to alert consumers through the formal channels to domestic electricity maintenance in order to avoid fraud。
Mr. Liu told reporters that his hal air conditioner had been in operation for over a decade, but had not been cooled this year. As a result of multiple moves, air conditioner instructions, maintenance cards, etc. Were not available. On the morning of 5 july, mr. Liu was “dispatched” by means of a telephone line on the western street, which coincided with the provision of a “hair after sale” telephone. Mr. Liu then called the number to explain the problem with the air conditioner, and a man claiming to be a post-sale repairer came to mr. Liu's home in the afternoon to fix the air conditioner.” it has been said that hale's men were always in uniform, wearing work plates, and wearing leg belts to avoid messing up the customer's floor, but the person who came to my house to fix the air conditioner was a regular dress.” mr. Liu said that although it was strange, he had waited for more than 10 days to fix the air conditioner. During this period, the maintenance worker came to the house twice, charged mr. Liu $500, and the air conditioner remained unrefrigerated. "i looked at it, except for the fluorinated air conditioning, which is normal maintenance. If i don't get a receipt, i won't be able to call him until i'm ready for the second repair.”
The journalist then called the heil service hotline 400666999999. The staff indicated that the installation of the hale electrical appliances was harmonized across the country with the maintenance telephone, and that if there were problems with the product, the user could call the passenger service directly, and the staff member would transmit the user's list information to the local network for installation and maintenance and then make an appointment with the user for a door-to-door service。
Mr. Zhang zhang zhang, a law firm in shandong guangdo, reminds the general public that when buying large household electricity commodities, it is important to keep copies of invoices, instructions, maintenance cards, etc. Relating to household electricity, and to call the after-sale service number designated by the household electricity manufacturer to seek help through the regular after-sale channels and not trust unofficial telephone calls of unknown origin. In addition, it is important to verify the identity of service providers and their work documents and, if necessary, to record them on mobile phones so that they can defend their rights and avoid being deceived to the extent possible。
