[moderator]
The electricity sector is one of china's fastest growing industries in the context of reform and opening up, with gross output increasing by more than 3,500 times in just 40 years. Not only are we now the world's largest consumer of electricity production and consumption, but the level of products and services has risen considerably. It is convenient for service staff to come to the house, whether it is electrical, repair, maintenance or maintenance. But what lies behind these wonderful experiences? Let's see。
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In the name of their internships, journalists entered hong shwe's electrical and electrical services company, where they were responsible for the initial and after-sale of electricity from many brand-named houses, such as hui oipau in the saffon dam area of chongqing city. Journalists followed the old employee, chen xiao, to install a new roller machine for their clients。
When the washing machine was installed, chen was skilled in bringing out horizontal feet for inspection。
Hong-seo's after-sale appliance service chen chen: the horizontal scale is not in the middle, it's smaller here, it's both big and small。
Chen told the client that the room was not flat and that the washing machine required an additional scaffolding。
Client: does ann charge a single fee
Hong suk's after-sale appliance service
Hong shui's after-sale appliance service maintenance staff chen: this is 288, that's 180。
Additional charges were heard, clients hesitated, simple operations were performed, and the washing machine made noises。
Client: is it that loud
Hong suk's after-sale appliance service maintenance staff chen: 100%。
The loud noise prompted the client to change his attitude, and he eventually purchased the scaffolding with 180 yuan, and then activated the washing machine, which was clearly reduced. It is, however, surprising to journalists that, at the top of the washing machine, there is an installation on the top of the machine, with a clear indication that the washing machine needs to be installed on solid, flat and smooth ground, and that, as far as possible, the washing machine should not be placed on various surfaces or stairwells, avoiding vibrations or shifts. Since it was clear that it was not necessary to place it on a slab, why did chen spare no effort to have his client install a scaffold
Chen told the reporter that he could get a 90 for each 180-dollar tripod. It was therefore important to do everything possible to get customers to install staffolds, not only to perform, but also to prepare props。
Chung: what am i talking about? Specially tilted. The floats are bad. You told me to hit your level, didn't you
A horizontal measure of the size of the sound, which was originally at the speed of the washing machine, was initially adjusted from the default 800 per minute to 1,200, the sound of the washing machine was naturally increased and replaced with a scaffold, which was then transferred from 1,200 to 400 per minute, which immediately became much smaller。
Hong-seo's after-sale appliance service. I'll switch 400 on the test。
A free installation service has cost the client nearly $200. The officer-in-charge informed the journalists that, since the electrical producers had strict evaluation and supervision of the company, it was important to be skill-technological when visiting customers and not to allow them to complain to the producers。
Hong shui's after-sale appliance service manager: it's gonna have to be left, blow with the user, and how do you do it, as long as the user is not picked, the user is not playing。
The journalists then experienced ad hoc after-sale service maintenance centres in a number of electronics enterprises and found that, when installed free of charge, the use of various means to market spare parts at high prices and earn a higher percentage has become a common practice in a number of ad hoc maintenance centres。
Operator: if you have an 805, you can charge $200 in cash, and we'll have about a 200 a month。
Liu chi min's electricity and repair services: if we install a smoke-smoke machine, we usually have smoke-proof jewels, which is $25。
The maintenance staff of jinxi trading and trading company ltd. (the united states-based domestic electricity ad hoc provider) are: a cigarette stove with three metres of pipe, which is essentially $400 and more than $450. I took over $2,000 at the top。
The problem with the installation of new household electricity is only the tip of the iceberg, where after-sales services are stale, and more cats are available for after-sales maintenance services。
In the same vein, journalists entered the siam tenhui electric services company, which is responsible for after-sale electricity services for small swans in the bridge area. The maintenance worker, li, received an order for water leaking from a washing machine. After a check, li told the client that the leaking of the washing machine was due to the disfigurement of the roller and the need to replace it. However, during the maintenance period, li secretly replaced the sewers and ordered journalists to collect them。
Tenghui after-sales service maintenance staff li: hide, hide。
If it's a roller, why change the drain? Xiao li told the press that the leak was caused by a broken drain pipe, that the roller was okay and that li had concealed this information。
The apparent replacement of the roller and the hidden maintenance of the drainage pipes are naturally not cheap。
Pi: how much? 465. Call me if you need anything。
This maintenance, at a cost of less than $40, cost more than 400, which allows chen to receive more than 200 credits。
Is it just an isolated phenomenon? Zhao, the maintenance worker, also received an order for water leaking from a washing machine in shenzhen, shenzhen, inc., after which zhao, after checking, informed the client that the drainage plant was broken and needed replacement。
Hong sing trading company ltd. Maintenance worker xiao zhao:。
Zhao avoided his client's sight and operated in a corner of the balcony. It surprised the journalists that, although he had a power plant, he had taken it down and reloaded it。
Zhao: i didn't seem to fit it, but it wasn't right。
The maintenance, which did not replace any parts, resulted in a fee of $280 charged by xiao zhao, who told the journalist that the leak had nothing to do with the draining power and water, the only reason being that a wire had been stuck to the drainage valve。
This is where the valves are closed。
In addition to presenting small issues as big problems and earning high returns, maintenance staff sometimes defrauded customers of clean household appliances. Hong shui's electrical services also provides after-sale services for washing machines and chen received an order for repairs where laundry could not be dehydrated. Upon entering the door, he closed himself in the corner of the laundry room, drumming a few times, putting a few clothes in the washing machine, restarting it and returning to normal dehydration. Chen told his client that he had fine-tuned the washing machine。
Hong shui's after-sale appliance service, maintenance staff, chen: i'm sure you don't want to wash one. I'm going to learn the gap system, and i'm going to learn it small, and it's going to be smooth。
Client: oh
Hong suk's after-sale electrical service maintenance staff chen: you mustn't wash one。
Chen charged the client $210 for maintenance, and accepted that the washing machine would be fine, that it would be too light to dehydrate, that it would be too heavy to recognize when weighing, and that the washing machine would function normally by throwing two more pieces of clothing into it。
