Twilight news client, correspondent, fan shi-yon
“i would like to pay tribute to the two staff members of the four queens green market regulatory institute.” recently, the 12345 hotline in hangzhou city received a commendation call from the consumer ms. Lee。
The thing is that ms. Lee bought a new apple computer, but for some reason, there was frequent error signals and the working papers were frequently lost. What made her even more desperate was that when she went to the vientiane barracks in hangzhou to look for help in the apple suit, the response was “hardware-free” and blocked from the maintenance door。
I can't help it. Ms. Lee chose to call the police. Two city prison staff arrived at the scene within 10 minutes after receiving information on the 110-hour connection at the four zing markets control centre in the upper city of hangzhou。
During the mediation process, staff members first requested the head of the shop to print the test report on the spot and obtain first-hand information. At the same time, merchants are informed of the boundaries of responsibility for maintenance of electronics in the “three packages” policy. Eventually, the merchant agreed to complete the machine processing of ms. Lee's computer. The system malfunctions that have been plaguing for many days have finally been cleared and the problem successfully resolved。
Four qingqing market regulators are mediating
“they are truly quick to warn, they are particularly efficient in solving problems and they are better at mediation.” when the problem was resolved, ms. Lee was inconvenient and grateful, and that was the reason for the roll call to 12345。
In the face of an increasing number of consumer disputes over electronic products, the relevant officials of the queen's qingqing market regulatory institute indicated that the next step would be to focus on strengthening regulation in the areas of digital and household electricity, by means of interviews with warnings and legal campaigns, undermining corporate responsibility, tightening the “safe valves” from the source, and making every effort to create a high-quality environment in which people can and will consume。
(for the upper city markets regulatory authority)
