I disagree with the fact that a samsung 60-inch television set-up has cracked in the screen during the quality warranty period and, by communicating with the samsung technologists, has taken a photograph and sent to them, judging by the samsung technologists in the photograph as human damage, with no security and with no free home service (60 bucks if i need them for the door service), and that it is too arbitrary to conclude that the human damage was done on the basis of a single photograph and difficult to convince. Through continuous communication with the samsung passenger service, samsung technicians agreed to go to the site for an on-site inspection and arrived at the site on the morning of 5 june, looking first at the screen with their eyes, then looking at the malfunction with electricity and rubbing the screen with paper towels, which were estimated to be a few minutes before and without giving the cause of the failure。
I disagree with this approach, and the samsung technicians later took photographs of their superior engineers, communicated by telephone, confirmed the quality assurance and promised to solve the problem within seven days, but called in the afternoon and said it was artificial damage and did not grant the quality assurance. I have the following questions:
With regard to door-to-door services, samsung service fees are set at $60 for travel beyond 60 kilometres, $30 for travel within 60 kilometres, 40 kilometres for travel to and from the samsung maintenance station and $60 for me。
As a company of the world's top 500, samsung does not have any written documents, such as a review or maintenance order, for the services of technicians, and seriously questions the serious problems of samsung management。
3. There were serious quality problems with samsung staff, who were judged in the morning through his on-site observation and communication with a higher-level engineer, which was overturned in the afternoon, and the samsung technical engineers, who said that it was the result of their technical engineers ' judgement in beijing and based on their judgement, found that the failure to communicate with samsung 400 passengers was based on the judgement of the on-site maintenance staff, and that the sansung on-site maintenance staff was not consistent with the 400 passengers'statements and had poor attitudes。
4. With regard to the cause of the failure, no basis for judgement is given, and only one line of human damage is difficult to satisfy。
(1) my tv screen is intact, but there's a crack in it. Do i have the ability to break it? And it's basically a straight state。
(2) through daily life experience, glass objects usually have a state of proliferation if they are damaged by external force, while my television screen is only a crack, does not see any point of concentration and is largely straight-lined。
(3) i have consulted other television maintenance professionals on the reasons for the cavity of the inner screen, who believe that the cavity of the inner screen may be caused by problems with the quality of the television itself, and that samsung technicians have determined, on the sole basis of photographs and eyes, that it was man-made damage and that there is a serious suspicion that responsibility exists。
With regard to situations of use:
There are two doors to the house, the keys to the outer door are owned by many, the keys to the second door are owned by me alone and are in a burglary-proof door, and the television is installed in the second door, which means that no one will be able to enter the room except me (unless the door breaks). I went home on 29 april 51, contacted samsung when i opened the door on the scene on the morning of 4 may and found out that the failure had occurred. For other reasons, i quickly left the television site and came back on 3 june to communicate with samsung's guest service and recently came for overhaul. Samsung technicians came into my room with me and found a lot of twilight nets in it, making it clear that the second door was largely empty, not to mention the second door。
