Sony tv twice in the year
Displays colour differences on both sides of the screen。
Recently, mr. Xu, who lived in the new village of dongfung, indicated that his new television set was in use for less than a year, showing that the screen was broken twice, that the mall was not replaced and that the television company was only repairing it。
In august last year, mr. Xu purchased a sony tv at beijing state america online commerce ltd. At a cost of $6099. In may this year, mr. Xu observed on television that there was a line on the screen。
“at that time, i contacted the staff of the national american online passenger services centre, who contacted the sony factory for sale, and the maintenance staff came to the door and said that there was indeed a line on the display, that the liquid crystal screen had been replaced and that a sony product maintenance order had been issued to me.” according to mr. Xu, the change screen was less than a month old and there was a change in colour on the screen, and the colours on both sides were not the same. After the inspection, the sales staff concluded that there was a problem with the display screen and that it needed to be replaced。
Mr. Xu stated that, in a month, the screen had failed twice and that he had called the u. S. Online passenger service centre and requested a change of goods, which was refused。
In response to this, the staff of the qiqin sonyong maintenance station stated that the situation was as stated by the consumer, while the television set up for one year, showing a three-year screen, that the appearance of both cases should be a matter of machine performance, that they would provide free maintenance, and that if mr. Xu requested a return for the goods, only beijing kyomei online commercial co. Ltd. Could be contacted。
In response, the staff of the united states online passenger services centre stated that they had set a 7-day deadline for the return, 15 days for the transfer, and that mr. Xu had purchased sony television which had exceeded the deadline for the return of the goods, and had to contact the television company for maintenance if problems persisted, if three repairs remained。
It is understood that article 13 of the settlement of disputes over the consumption of lcd and plasma conmechanical goods in heilongjiang province provides that, during the three packages in effect, after two repairs due to quality problems, the consumer is reimbursed free of charge by the seller on the basis of the repair records provided by the seller or repairer。
