This is the current season of air conditioners, when the central air conditioner of mr. Lee, a citizen of nanjing, suffered a malfunction, calling a maintenance worker through an official guest service. After hearing a description of mr. Lee's failure, the maintenance worker told him that he had to pay $240 in advance. Such a high maintenance fee would have to be charged before it had been repaired, which would have made mr. Lee wonder if the central air conditioner could not be repaired. In a subsequent investigation, yang ziqiang consumer review team journalists found an odd phenomenon, with the official passenger service offering offers generally lower than the price actually charged by its designated maintenance workers, and the most significant difference being twice. There is an urgent need to regulate the cost of air conditioning。
Intern, jung wing
Ying's evening news reporter chen yue
The collection of door fees by brand
The brand, whether or not to charge a doorway fee, an official bid for a doorway fee, and a post-sale paycheck. Price
Yes, 120, 240
Hale, it's $75. $105
It's beautiful
Gwig, yes. 60 plus test fee specified after sale
It's $80
Consumer doubt
Before the air conditioner is repaired, the repairman asks $240. Fees
Mr. Lee purchased a condensed house because he was not staying until a year after the opening of the window, because he was afraid of contamination. What he did not realize, however, was that the air conditioners in the room were very loud the day before, when they were using the central air conditioners in the home, which prevented the family from sleeping quietly。
Mr. Lee then called the brand's after-sale service number, which was recorded by the customer on the other side of the telephone, after which the local maintenance staff called him. On the telephone, the other party indicated that, in response to the situation he had described, it would be possible to arrange for the workers to come to the door, although it would have to pay $240。
“does not have maintenance, does not know if it can be repaired, so much money to pay first?” mr. Lee questioned the offer. According to the other party, this was a company requirement, and he stressed that it was only a door-to-door fee and that additional payments would be required if the machine needed to change parts or involved more complex maintenance inspections. When mr. Lee was seen to have some hesitation, the other side said that it was urgent to make a decision, since it was the hot season of air conditioner maintenance and he would have come if he had agreed to pay for the door。
Mr. Li found it difficult to understand such a high rate of door-to-door fees, and asked whether it was the industry practice to pay home-to-house electricity maintenance, and what the rate was
Journalists ' investigations
There's a "go-to-door" offer on every brand office, but it doesn't count
The maintenance staff will recharacterize and will be more expensive than the network
In order to clear up the “door fees” for air conditioners maintenance, the journalists of the ying zian consumer review panel randomly surveyed five air conditioners brands with relatively high market occupancy and visibility, namely, large gold air conditioners, hale air conditioners, united states air conditioners, gl air conditioners and loose air conditioners。
Official channels for these brands indicate that maintenance of air conditioners is subject to door-to-door charges outside the quality assurance period. The highest fee is for the gold air conditioner, 120 dollars for the door, and 30 dollars for the united states。
In order to be impartial and objective in the investigation, consumer review panel journalists use the same address when “door fees” are paid for the network of consultants, customers and maintenance staff, and are located in the central area of nanjing city。
However, when ying's reporter for the evening newspaper consumer review panel called in on the telephone call from the maintenance staff provided by the passenger service, the journalist suddenly found that the maintenance staff had given a much higher “go-to-door fee” than that given by the network and the passenger service。
Of these, the most varied offers were made by post-soldiers, with the cost of air conditioners doubling directly from $120 to $240, as officially communicated。
There is also a certain increase in fees after the sale and sale of official guest clothes for the other four brands, from $75 to $105 for hale air conditioners; from $30 to $40 for united states air conditioners; from 20 kilometres to $1. 5 per kilometre for glac to $60 per kilometre for glac, whereas post-door testing fees are determined on the basis of specific post-door issues; while the fees for loose air conditioners are consistent with official passenger service, the emphasis is placed on charging additional labour costs ranging from tens to hundreds on the floor。
Professional
There's no official standard for "door fees"
A survey by ying's consumer review team found that after-sale services for electricity from various brands were at different prices, even official prices and actual prices, and why did this happen
Liu qiang, a brand-named after-sales service manager, stated that it was the industry's practice to charge door-to-door fees, because people's costs and transportation costs are expenses. If they come to the client's house, the other's power is broken, but nothing is fixed, then they're going to pay for their transportation, and who's going to pay for the business
He pointed out that, since the branders were now largely outsourced after the sale of electricity, and each area was outsourced to different companies, it was not surprising that “go-to-door fees” were in fact determined by local contractors, and that there were inconsistencies with the official network。
In response to the request of $240 for the entrance fee for the central air conditioner, liu qiang said that, for the time being, the maintenance of the central air conditioner was indeed more complex, but difficult to find, although the current increase in the sale of the central air conditioner and the surge in the need for maintenance during the season often resulted in a disproportionate increase in prices at this node, after all in the interest of businesses。
Expert opinion
Home fees are “rules” and maintenance is better against “small illness”
According to the secretary-general of the provincial electronics and repair association, it is indeed the industry's practice to charge home fees for the sale of electricity, which vary from one brand to another and, in relative terms, higher than domestic brands。
In his view, however, some brands were another problem because they involved outsourcing of after-sales services, and he was concerned that high door-to-door fees remained difficult to prevent, as was the emergence of “small disease treatment” in maintenance。
In response to the current peak in the use of air conditioners, for example, xu's study notes that some families consider their own air conditioners to be non-refrigerated and that, in the face of this problem, most air conditioners who come to the door would recommend freon recharging, but according to their surveys, the determination that air conditioners are fluorinated once they are cooled is not necessary because, in many cases, it took too long for the air mediation to accumulate too much dust, thus blocking the wind, so that cleaning is sufficient. However, the main reason why air conditioners are called freon recharge is because the process is simple and easy to pay。
According to xu, as a rule, fluorinated fluoride is not used for five years as long as air conditioners of better quality are produced and installed to control freon leaks. If only freon was replenished, only a pressure sheet and a hose would be needed, a pressure sheet like this, at a market price of several dozen dollars. Also, air conditioners are limited in terms of their power size and the amount of fluorinated fluorine is limited, with the average maximum pressure of one air conditioner being five, and some poor maintenance staff often take advantage of consumers ' ignorance of the relevant knowledge and misrepresentation of the amount, which is entirely false。
