At the same time, journalists found that since october last year, information about complaints about this product has continued to be available on the “china quality miles” website, and that a large number of qqqs have been set up by netizens themselves on z475。
More than one co-complainant consumer said to a journalist, "when he first went to the maintenance station, the co-maintainer said, when the machine left the factory, the bios was not set up, and the problem is normal."
In this regard, in its response to the daily economic news reporter yesterday, 21 march, the consortium stated that “the ideapadz475 series is still being produced and sold regularly and has not ceased production. The solution to the problems associated with the slow-entry system of the z475-series cold engine, the failure of the dead machine keyboard, touchboard etc. Has also been officially published”. The other party, however, did not respond to the consumer's request for recall for the type of “innate defect”。
The best-seller type is challenged by birth defects
Public information indicates that z475a-asi(t) has a membership selling price of $399 online for its officials and z475g-afo(t) of $3499. The main hit product of the ideapadz series, which was listed in the domestic market last july, became the main push product during last summer and national day. A salesman from the shanghai iupu wanted to introduce the press to the machine, which had been well sold because of its “high value for money”. In addition to the features of “tide design, tide entertainment, tide accessories” highlighted in the plant's campaign, the configuration of its own “four nuclear power plus double-spectrum cards” has become a major selling point for businesses to attract consumers。
In parallel with the three quarters of best-selling, these two z475 notebooks have been accused by consumers of display problems and slow-onset problems, which have spread rapidly and have resulted in individual complaints that have resulted in collective complaints。
Ms. Leung, who responded positively to the collective complaint, told the newspaper daily economic news that she had used two laptops of the z475a type, which had gone out of operation in december 2011 and february 2012, but that the two notebooks had the same failure within less than a week of use, “the second was just a slight improvement, slightly faster than the previous one, but the problem of the flash screen remained unresolved”。
Unsurprisingly for consumers, more than one conspirator has acquiesced in “innate defects” of the model product. Consumers quoted maintenance staff as saying that “the machine may have problems when it leaves the factory and needs to be reported to the hardware dealer”
According to information sent to journalists by a head of the ministry of consumers of the region of china, the organization had previously published solutions to problems such as the “interruptive light-screening of scintillators”。
The daily economic news reporter learned from the above-mentioned collective complaints consumer that the consumer's request for the z475 notebook was not limited to the repair and replacement of the product, and that since many voices questioned “the large-scale emergence of similar problems is not so simple, but is a problem of the same type of product itself”, the consumer had requested that the notebook be called back。
Why are there consumer complaints on this new notebook
“this z series product is a better-configured machine in the same product. Most consumers find it difficult to judge how high-performance notebooks, real product performances and possible deficiencies are promoted by many manufacturers. This is a strategy chosen by some large brands to fit the user mentality.” zhou qi, an analyst of the ire consulting industry, told the journalist of the daily economic news。
“a number of domestic machines (including the hewlett-packard comber series, the thinking company y series, the z series) are constantly attracting customers in terms of enhancing the configuration of cpus, graphic cards, etc., but the input of the whole moldwork, heat-dispersion system, etc. Is small, resulting in a very high level of domestic machinery at the lower end, but basic functions such as screens, heat-dispersion, batteries, etc. Are not sufficient.”。
With industry analysis, laptop products are defective in global industrial chains. “the overall environment of the entire pc industry is not very good, and since businesses are pressing low costs to ensure profits, thus serving the purpose of selling security, notebooks and desktop computers are now becoming cheaper. On the other hand, while the computer performance factor has increased significantly, the basic indicators such as batteries and heat dispersion have not changed much.”
The media have referred to computer professionals as saying that while z475 is engaged in crossfire using four nuclear double-spectrum cards, it is often associated with a series of problems such as flash screens, screens, white screens, black screens, slow openings, etc., due to the fact that the amd technology is not yet mature and the combined image card is severely shrinking, and that the double-spect card is not working well。
Consumer complaints against gaming enterprises
It is not the first time that a large pc company has been the subject of a collective complaint by a user. In 2009, hewlett-packard experienced a wave of challenges due to overheating in its series of dv 2000 and v3000。
Although the hewlett-packard once responded by saying that “overheating is not the fault of the laptop itself”, the pressure of final opinion and the concentration of defenders forced them to compromise by granting relief to the consumers concerned by extending the warranty period and changing the components free of charge。
On october 13, last year, the consortium announced that “the number of wanted shipments has surpassed dale, the world's second-largest pc manufacturer, with a market share of 13. 7 per cent,” in which the profit from the notebook business has made a huge contribution。
How to deal with collective consumer complaints is also a test of internationalization。
No response was given to questions raised by users about the shortcomings of the product. It was emphasized only to journalists that after-sales assistance could be further provided to the consumer. In response to the daily economic news reporter, the ministry of consumers said that “it is sometimes difficult for individual consumers to communicate directly with the conglomerate and that they may only be dealing with dealers. The association has always been willing to communicate directly with it.”
Quick indications are that, in the light of similar events in the hewlett-packard two years ago, it can be seen that it is difficult for consumers to raise collective complaints against enterprises. The number of consumers that need to be brought together to generate business responses and to call back products is in fact a game that does not have a fixed number. “even 10,000 people, especially large pc firms, will probably be blocked by legal means or technical terms until it has given rise to a huge response. Whether or not to recall or to make a public statement is in fact related to the interest of public opinion.”
