It took more than five years for the sony 65x8500e in the family, which had been normal until then, and it suddenly became impossible to turn on one day. At first, i thought the remote was out of power, and when the battery was replaced, the problem was still there. When the power is plugged in, the signal is not on, the remote is pressed without any response, and when it comes to television, it can hear the sound of intermittent electricity。
So i went online and found that there were a lot of people with similar problems, and basically the feedback was that the power panel was broken and needed to be replaced. It's about a few hundred bucks to check the parts, but i'm not sure 100% is a power plate, and if we change the power panel by then, the tv is still in trouble, and the money is wasted. I then filed a post-sale application in the official after-sale procedure at sony and received a telephone call from a client. To confirm the product information and the description of the failure, it was stated that after the expiry of the commodity maintenance was subject to an additional payment (which is understandable), with a total of two payments, one for door-to-door inspection fee of $120 and the other for maintenance costs, depending on what the television was, the repair master offered an offer. I thought that the cost of going to the house should not be saved, and if the maintenance costs were too expensive, i wouldn't let them fix it, but now i'm buying a brand-new 65-inch tv, which is just $2,000. The master's home hours (working days, weekends only) were then agreed upon with the master and were then awaiting maintenance。
After a week, i didn't wait for the master to come to the door and ask me what the television was broken, and i told him about the problem. He said that you probably had broken the power plate, but that the spare parts were not available and needed to be purchased from the factory, or that i would have to give you a copy of the accessories, and then i would have to go to the door and replace them, so i wouldn't charge for the tests. I thought about it, and i asked him about the maintenance costs, and if it's too expensive, the master says it's a few hundred bucks, and i say it's okay。
After more than a week, the master finally called me and told me that the accessories had arrived and that he had come to the house for replacements on weekends. I found this article on the way to the door, and it's worth buying. Sony's great, zero dollars for the power panel, and i find out that the insured sony tv is free of charge. So he made a phone call after selling it to hangzhou's sony, asking them if the tv had been insured, whether the power plate had been replaced free of charge, that my television model had been confirmed, that it had been repaired free of charge, if it had been just a question of the power plate, and that, according to my phone number, he had checked my after-sale order and confirmed that the spare parts for the panel were worth zero dollars; then i asked him if the power plate failure was a hardware defect, and many people on the internet had similar problems, and he did not admit it, but he filled up a bunch of empty ones。
At least it's confirmed that my maintenance is free on the upstream of the after-sale process, and i don't know why the master asked me for hundreds of dollars。
By the end of the afternoon, after the sale, two masters came. And before they started, i just asked: "the official service says the switch is free, right? The master said that when the television went down, it was confirmed that if it was just a power plate failure, the replacement was free, and my heart was stoned。
This was followed by a maintenance process, where the television was removed from the wall and placed on the ground. Scatter the back screws, remove the back covers and see the curtains on two circuit boards, the brown one on the power panel and the green one on the main panel. The master used the tools to gauge the voltage, confirming that the power plate had failed, and i looked at the power plate that had been replaced, and it was not brand-new and was seriously suspected of being reused after repairing the power plate. The maintenance process was quick, for about five minutes, and then re-mounted the wall, pressed the switch button and the television was reborn. Then master pulled out another flash drive and ran through the test program and asked me to sign it. The whole process is fluid and serviceable, and, of course, free。
Scratch
Measurement of voltage
Change the power panel
He's alive
Finally, it is concluded that the failure rate for this power panel is likely to be a hardware defect, and that most of the users found online are concentrated in sony tv, i. E. E, f, g series, produced from 17 to 19 years ago, which is estimated to have received more feedback from users than was officially replaced by insured users. However, the network was not advertised, the client service was not recognized as a hardware defect, and it was estimated that it would be cost-saving to lower profile, so that unknown users would probably have to pay for a three-way repair. I also saw a powerful user who opened up his own maintenance, switched to a diode, costing a few dollars, but not everyone had that ability。
Further maintenance attention took three weeks from when i submitted for sale to home maintenance, because i had only weekends available, so i waited longer. It is suggested that direct to the local official sales should be replaced as quickly as possible by making an appointment by telephone and making a clear statement that the power plate failed. If after-sale telephones are not available, an appointment may also be made from the minor procedure, but it would be preferable to communicate with the maintenance master on the telephone in advance, skip the door-to-door check-up and save $120 for the check-up。
Finally, let's say that the television has been used for more than five years. I bought it in 17 years. It cost me $8,000. It's a good deal. The advantage is that there is no advertising, that the second is open (under a peer-to-peer liner, this is good), that the color style i like is closer to reality, and less saturated than some brands. It is also clear that the hardware configuration is now out of date, that the system response is not smooth, but it is not glitter, that the 4k video is already working; that, because it is a medium-end model, there is no xr cognitive chip, so it is very common on some video processing that requires algorithms to optimize, such as motion flow (reduce video tow); and that the greatest disadvantage is that on this screen, there are just over 300 neutrons with a brightness and no backlight partition, and while supporting the hdr, when some of the dark films are shown in more detail, they are largely unobserved and far-fetched。
Next thing you know, you might think about other brands, after all, because it's expensive. But internet brands are largely irrelevant, and advertising is too much of an influence on the use experience (the company's conference room uses mi and hua for television, and it's sour to wait for him to finish the ad, every time he meets); samsung and lg hears it's good, but the system is not anjole, and wonders if there's any problem with the software ecology; tcl and seaks are selling well abroad, and the hardware configuration must be higher than the import brand at the same price, or they don't know how to use the experience, or if they are shared by a good-minded older man。
The author states that this paper has no stakes
