The results of the tests were sent back by the quilqin headquarters. (source: interviewees)
On the 19th of may, ms. Wang spent more than $20,000 on the purchase of a machine watch by the official authorized store at the golden lion square in qingdao. Five days on, the watch began to slow down and stop, and the merchants responded that it was insufficiently motion. “i wear watches all the time and string many times under the guidance of the team, but the situation has not improved.” later, the hq issued a test report confirming that the watch was unstable when it was gone, but the parties were unable to agree on a settlement. The owner of the store told the network that the slowness was due to a number of factors, which could not be said to be due to one-sided reasons, “for the time being, it is only possible to repair the customer for free and not to return the goods for exchange”
Wear five days' watch to slow and stop
On 5 february, ms. Wang officially authorized the store to purchase a mechanical table of more than $20,000, model l43095877, at the golden lion square in the mountains. However, the purchase lasted only five days, and there was slowness and stagnation: “this was the first time i bought a mechanical watch, which was not normal, so i asked the salesman. The other party replied that i had been sitting in the office, and that my watch was not strong enough and needed stringing.”
After listening to the merchants, ms. Wang began to wear a watch all day, “i used to take a watch when i was exercising and sleeping, but now it's on 24 hours and there's still slow or stoppage”. According to ms. Wang, it usually takes more than an hour to walk in half a day, sometimes staying directly. “on the side of the hymn, it is normal to say that there is not enough exercise, and that there are errors. But it's too late. There must be problems inside the watch.”
The inspection reports confirm that the watch was unstable when it was gone
Later, ms. Wang sent her watch to the shop for testing, which showed that everything was normal. “the watchman gave the watchman another string and corrected the time so that i could go back and observe. I didn't know that at 8 or 9 p. M. That night, i found another hour behind the watch." in response, the shop staff sent the watch to the shanghai headquarters for a post-sale test, and a report dated 9 may confirmed that the watch was unstable when it was removed, without providing reasons. The proficient said that it could be repaired, and if ms. Wang could not accept it, she could only send it back。
“twenty thousand new forms have been purchased, and there are problems in wearing them for five days. However, the crew said that it had now exceeded the seven-day return period and that it had scratches on its watch, so it had to be repaired. However, the first time the problem arose, i gave it back to the merchants, who had left the problem unresolved as a result of their neglect.” the parties were unable to agree on a solution。
It's only free for customers
However, the director of the official authorized store in golden lion square gave different accounts. He told the network that the customer had not reflected the stopwatch on the day after the purchase of the watch, but was merely advising salesmen on how to adjust it. “it's about half a month before the customers think there's a problem. There are many factors for slowing down, which cannot be said to be due to one-sided reasons, and the current solution is free maintenance.”
Then why is the test results normal at the door shop, while the headquarters test reports show that there is a real problem? "i can't answer that." the officer-in-charge described the full automatic schedule as a conditioned, fully automated form that required a certain amount of activity to be worn for no less than eight hours per day, and that “the watch automatically applied a tight stroke based on the movement of the body's arm, so that even sitting in the office for 10 hours might have insufficient power”. The officer-in-charge also stated that they had previously encountered similar customers and that there was no 100 per cent guarantee that the problem would not arise。
New watch doesn't usually stop
One industry person told the network that the meter did need to reach a sufficient level of exercise to ensure continuity, but that the new watch was “sensitive” and that if consumers were to wear it 24 hours a day, there would normally be no time lag of more than an hour or more。
The staff of the aoshima city market supervisory authority indicated that quality problems or performance failures with respect to goods purchased at a physical shop on-line were handled in accordance with the state three-pack requirement and could also be negotiated between the parties. “consumers may request identification of the goods, and if they cannot agree, they may file a complaint with the authorities concerned, which shall be coordinated by the staff.”
