Job description:
Description of duties:
1. To be responsible for booking, reception, filling out of work orders, repair, inspection and follow-up of vehicles
2. Participation in post-sale market development of companies and outreach to client groups
3. To receive advice on vehicle maintenance and approved repair processes, vehicle usage and local vehicle regulations
4. Coordination of the work of the front desk and the workshop for their normal functioning
5. Strict enforcement of vehicle spare parts, information on claims
Post requirements:
1. Experience in managing after-sales services for more than 2 years
2. Good service awareness and strong communication capacity, resilience, management capability。
Title 2: car service reception system
Car maintenance business reception system
1. Operating receptionists should be on duty 15 minutes in advance to prepare for work。
2. The place of business reception shall be kept clean and shall not be packed with miscellaneous items。
3. The facilities and appliances of the customer's lounge shall be properly organized and kept clean and shall not be available to employees of the enterprise。
A business receptionist should be on duty wearing a uniform corporate dress and a breast card。
5. Clients should be polite, proactive and untimely。
Comments and requests from clients should be carefully listened to and answered with patience。
7 vehicles undergoing repairs should be inspected in detail and recorded, and important items should be properly processed。
8. A contract for repairs and maintenance must be signed and approved by the client。
9. The vehicles should be cleaned and processed and handed over in a timely manner。
10. Maintenance files for repair vehicles should be kept in full and in good condition。
Title 3: automobile maintenance and reception functions
1. Receiving and maintaining vehicle clients, recording and judging vehicle failure and arranging maintenance
Ii. Processing of vehicle warranty claims and accident registration loss
3. Collating and archiving client information
4. Good communication with clients and good customer maintenance
5. Follow-up of vehicle maintenance status to ensure quality of maintenance
6. Assistance to clients in the settlement of vehicle maintenance costs
7. Responsible for client satisfaction tracking and handling client opinions
Implementation of 5s in the area of responsibility
Promotion of the enterprise, marketing of new technologies, products, answers to questions raised by clients and development of new customer markets
10. Other tasks entrusted to the superior
1. Timely greeting, greeting, new users handing over business cards。
2. The receipt of vehicles is subject to inspection of their appearance, proper use of their internal functions and availability of valuables, etc., and must be confirmed and signed by the client。
3. Always keep smiling services
4 - the staff on duty is at the guidance desk (except for the lunch break) and is preparing for the reception and for the reception and for work,
The water is delivered in a timely manner and is always focused on the client, so that he does not feel left out。
6. The panel is used and the information shown on the panel is consistent with the actual condition of the vehicle under repair。
7 the vehicles are to be followed throughout the journey until the departure of the intended client。
8 in the event of any increase or decrease in maintenance items (or in communication with clients) during the vehicle handling process, it must be done by the receptionist, if technical issues are not clear. The client can be asked to come to the reception desk to explain
9. After the receipter has described the maintenance project and the maintenance costs, the customer confirms the signature。
10. For the maintenance of vehicles, the receptionist needs to be aware of their dynamics and the first thing to do is to see how many more vehicles are being repaired today, what status they are and when they are to be handed over。
Upon completion of the examination, the receptionist is required to re-check the confirmation (especially paint, major repairs and accident vehicles). The customer can only be notified of the lift。
Telephone records are required for all calls。
At the time of settlement, if additional maintenance items are found, the client must be informed that the client does not agree to the increase, the failure and maintenance items should be recorded in the notes column in the dms “facilitation check” and printed for confirmation by the customer's signature。
In order to implement the order, the receptionist must notify the client of the price of the spare parts, the cost of the replacement hours and the date of arrival of the order in advance of the order, and notify the customer in due course of the arrival。
15. Kilometres and hours of the next maintenance report to the client at the time of settlement, with maintenance tips attached to the front door (standard foetal sticker)
When delivering a customer, three sets are removed in front of the client, and thanks are extended to the client for leaving。
Complete specifications for consultation forms, quick fixes。
18. All types of statements to be completed must be completed in a timely and careful manner。
Test vehicles are subject to the consent of the client and, to the extent possible, the client is allowed to test them together。
As far as possible, clients are not allowed to enter the workshop, and if they have to enter the workshop, they are required to wear a visitor's card。
21 give priority to each and every issue raised by the client and try to be as satisfied as possible。
The day after the day of rest for the receptionist, the non-delivery of the vehicle on the day shall be transmitted to the other receptionist。
