I bought the quantico n56 notebook in march 2013, and there were seven quality problems in two years, and the frequent delivery was a waste of my time and energy!
Once the e-mail had been sent to hua, the feedback was timely and promised to replace the new machine for myself and deliver the problem product to the local designated post-sale service point as required by the passenger service. I didn't want to be delayed!
Ten days later, after a previous e-mail was sent to wah, it became clear that there was an urgent need for me to work, to make requests to shorten the switch process and to quickly resolve the problem, and during that time numerous calls or e-mail calls were made, and the response was that a replacement programme was being developed. The following are relevant to the mail:
Client opinion
Subject: about the switch
Subject: 1. Product quality; 2. Quality of service
Description:
I thank you for your timely feedback and attention on the quality of my n56vz notebook!
The problem product has been sent to the 13th floor service point of the east chang city hotel and has been opened. I do not want to waste too much time because of the distance from the post-sale service point. The following questions and requests are made by the engineers concerned after the sale, who say it takes half a month for the switch to take place!
There is also a question as to whether your company has given me a new machine of the same type. Or a good opportunity to use it properly? I'm asking for the same model or configuration to be replaced with a brand-new machine, which, in my opinion, has no follow-up quality. I've been burned in this notebook for too long, i'm exhausted!
Client opinion
Hello!
With regard to the replacement of my n56 notebook, could you shorten the process and speed up processing? The previous frequent delivery has been a long process! The long waiting process is more painful for consumers!
Thank you!
Client opinion
Subject: about the laptop replacement machine
Subject: 1. Product quality; 2. Quality of service
Description:
Hello!
With regard to the replacement of my n56vz notebooks due to quality problems, what is the delay in responding? The problem product has been sent to the service centre for the sixth day, and two days ago to call the local service centre to ask why the engineer was working on a replacement programme and why the problem was being handled so slowly! The frequent delivery process has wasted a lot of time and effort! Why is there no feedback from the relevant service centres in six days!
After a long waiting process, hua zhu offered two so-called programmes: i cannot accept the replacement of the so-called good-for-good-good-good-for-good-good-good-for-maintenance 2. Why does the product, because of its own quality problems, replace the maintenance type for consumers in accordance with the three packages of electronics? And what is the basis for the pay-off for a new machine of the same type? The frequent delivery process has created inconvenience for consumers, and who pays for wasted time and energy?
In stating that you cannot accept the above options, sell and give back that you will respond to your request, and wait patiently, and i ask you to give a clear date and overcome the indication!
It's a long wait. As a front-line brand company, it's a rocky quality. Is that how you treat consumers!
The following are relevant maintenance documents:
