An iphone 6 plus, which was replaced by pre-charging charges at the operator's office and is in normal use, cannot be charged for interface problems in the first half of the year. The depressed consumer, zhongxia (alias), sent the mobile phone to the apple authorized maintenance point for repair, but was refused two times unilaterally on the ground of “non-apple authorized modifications or dismantling”, while the apple maintenance hotline referred to the mobile phone as “extraordinary marketing routes”. In contrast, zhong xia, who suspected both the operator of selling a faulty machine to herself and the authorized repair point, had done something to repair it. She chose to turn to the media。
Problem
I can't charge a cell phone for six months
Zhongxia, a senior executive of a well-known foreign firm, in november 2014 saved $6,100 in telephone calls for an iphone 6 plus of 16 g in china's mobile general building. Three months after use, however, new mobile phones have been charged. “the normal connection to the data line is not responding, and it takes several times to insert it, which is a feeling of poor exposure.” zhongxia stated that she had taken the time to go to the apples to authorize repairs, but that she had to wait for more。
"i believe in apples during the warranty, anyway, and i want to wait for time to repair them." zhongxia stated that, until 13 june this year, her mobile phone was completely uncharged during her mission and could not be turned on as electricity ran out。
Initial refusal
Equipment “unnormally sold”
On 15 june, when she returned to guangzhou, zhongxia quickly sent her mobile phone to the apple authority site “brivalua phuong” (hereinafter “phuong bong”) in the area of yogo su district, where she built the six-mar lui an square. “they did an open-air check and said that they would pay for repairs if there were visible damage or missing parts.” jong-ha recalled that the other party had reported no problems with the initial test and then took the phone for further repairs。
On 23 june, zhongxia, who had been informed of the maintenance of the pick-up machine, arrived in mongbong; however, she was not waiting for a return to normal mobile phone, but rather for a paper refusal. The related report states that “your ios equipment is rendered unserviceable or rendered unserviceable during maintenance, as a result of modifications or dismantlings not authorized by apple”
Zhong xia zhong immediately contested this statement. "my phone has always been in my normal hands, and the software is downloaded from apple store, there is no escape at all, and the machine during the warranty period, i have no need or ability to break it." zhongxia then called the apple maintenance hotline 4006272273 and, after several interventions, said that the equipment was “extraordinary” and suggested that she should find the seller, china, to move to a further solution。
Again
"elemental elements missing in the device master board"
Although a solution was given, the apple maintenance hotline refused to provide the relevant written certificate for zhongxia on the grounds of lack of authority. Zhongxia then went to the mobile office where she purchased her mobile phone and complained that she wanted to replace a new version of the phone, or that she would return all prepaid calls and cancel the existing set. “they also did not admit that there was a problem with the mobile phone sold, saying that it would have to be upgraded and overhauled before it could be further addressed.” subsequently, a staff member moved to guangzhou and returned his mobile phone to the baban yian square store for repairs。
The results of the re-examination are no different. On the morning of 10 july, zhongxia and the mobile company, accompanied by the news express journalist, went to 100 states to retrieve the mobile phone, and the maintenance site again refused maintenance. 100 state staff stated on the product service list that the reason for the refusal was “the absence of an electronic component on the main plate of the machine near the base soft cable plug, the presence of signs of visible stress damage and the lack of fixed glue covered on it, which is not eligible for maintenance”。
Zhongxia remains unconvinced of this result, but full of hopelessness. “the only person who took my cell phone down was mbong, who did it in the process, and i, as a consumer, could not have known, even if i had known, that there was no evidence.” zhongxia stated that she would take further measures to defend her rights in connection with this unilateral refusal。
Challenge
There's been a change in the warranty period
Loss of electronic components and glues, signs of apparent stress damage ... Why were the reasons for the denial of repair, as stated by mongbong, authorized to repair it, not presented to the consumer at the first test? In this regard, there is no explanation on the part of the state, and the repeated emphasis on it as an apple authorized service point would be strictly in accordance with apple-related norms and would not be able to do anything on the machine。
On the other hand, the warranty dates for mobile phones are suspected of being changed. On the basis of a one-year warranty period, the iphone 6 plus of chungxia should have expired in november 2015, but a search by the newsman's reporter on applenet found that the warranty deadline for the equipment was 18 june 2016, while the initial warranty date for chungxia was 15 june 2015, apparently after that change。
In response, 100 state staff explained that after the equipment had been returned to the plant for testing, apple official might have changed the warranty dates based on maintenance records and even cancelled the warranty, regardless of the authorized maintenance points. In addition, the initial activation date for the equipment was 19 november 2014, which could not be changed manually。
In response to bainbong's claim, on 15 july, newsflash journalists sent an outline of the interview to apple computer (china), which had not been responded to by the time the report was sent, and the media hotline posted on its official network remained unattended。
Guangzhou move
Apple phones sold for the group
In response to this incident, china mobile guangzhou responded yesterday that all of the apple cell phones it sold were centrally purchased from apple. The validity of the machine invoice provided by client zhongxia from guangzhou's mobile machine was also confirmed by the apple-selling net, so that the iphone sold in guangzhou was the regular channel. With regard to “irregular sales purchases”, if apples did so to inform customers, the response was wrong。
Guangzhou moved that after the apple sale site had verified that the mobile phone had been activated on 19 november 2014 after the date of purchase by the client. Under the national three package act, the warranty date for mobile phones is from the date of purchase of the machine invoice, and a one-year warranty service is not based on the apple network warranty period, which is from 19 november 2014 to 18 november 2015 (based on the invoice)。
Currently, the guangzhou move has again contacted apple to coordinate solutions for its clients, but apple has not yet responded。
Counsel
Liability for missing components should be demonstrated by the manufacturer
In response, counsel liao jianho, director of guangzhou department of law, hunan zhong yong, argued that guangzhou mobile and producer apple, as the seller, had maintenance obligations for the quality of the product. If not available after maintenance, replacement or return may be required in accordance with the provisions of the consumer rights protection law. If an apple or movement refuses maintenance, the consumer can file a complaint with a consumer association or business administration or even bring a lawsuit to defend his rights。
The burden of proof is on the maintenance party as to when the mobile phone caused the loss or damage to the spare parts. If the maintenance provider does not have proof that the consumer caused the injury in use, then the manufacturer has an obligation to repair and replace。
News link
A unilateral decision to refuse has been exposed
Apple's first quarter of 2015 financial report shows that its income from the chinese market ($16. 1 billion) is close to that of the european region ($17. 2 billion). Markets generally expect to sell between 40 and 50 million iphone in the third financial season. However, the problem of after-sales services is also becoming more prominent behind the popularity of iphone in the chinese market。
In fact, as early as 15 march 2013, the chinese consumers ' association (cpa) joined the national vice-provincial consumers ' association (cna) to expose the top 10 problems of apple maintenance. These include the replacement of used parts by some distributors or maintenance points, unauthorised replacement of parts, excessive repair damage, unilateral denial of maintenance, lack of responsibility for data losses, replacement of new disputes, inadequate performance of obligations, fraud of customers, detection of failure of proof of maintenance and long delays in repairing。
